Sainsbury’s - disgusting unsanitary delivery for vulnerable customers

[NCforthisMarch]

Hi All - on hold to Sainsbury’s and want to make you aware of their unsanitary delivery to vulnerable shielded customers

I’ve just come back from sanitising a grocery delivery for a vulnerable person (on lung transplant waiting list). Sainsbury’s delivered shopping without bags and left in a common hallway that various people walk on: including loose unbagged fruit and vegetables (melon, onions etc)

Making you aware in case it’s your parents and other loved ones on the receiving end of this great customer service

I think you might be better ringing in the week, see if you can email, or use twitter

they should have provided bags, that is appalling op

You do know that onions grow IN THE GROUND and melons grow on it right?

Have you ever seen veg pickers at work? Your loved one's hallway is probably a hell of a lot cleaner than the average veg truck.

It should have been in bags, I can see why they may leave in a hallway if it’s a block of flats, going up stairs and touching doors/rails isn’t ideal but all the deliveries I have had (tesco) have been in bags.

Astonished that you’re trying to blame Sainsbury’s for what is very likely to be an issue of a neighbour coming along and rifling thorough/taking the bags away

For those saying that the person shielding would just wash their hands and sanitize the whole of the shopping....
I very much doubt that a person on the waiting list for lung transplant has the physical capacty to do that. They would get out of breath much before they had finished i suspect.

How did you know the licence plate number of the delivery van?

Our deliveries have been bagged - usually the orange ones , this week blue This week I got half orange bags and half blue. I wondered if they were running out of orange ones.

Astonished at the rude responses on here, I’m sure you wouldn’t like it if your loose fruit and veg stuck on the pavement outside your house....

I thought you said it was left in a hallway, not a pavement?

Something went wrong clearly not normal procedure,

How on earth do you react when someone intentionally fucks you over?

Posters saying it's an overreaction, but the risk of food being left on a surface where people walk is not good at any time.

Streets are dirty places. Burst sewerage pipes, dog mess, urine etc. This is picked up on peoples shoes and moved about. If loose shopping is left on a pavement and then placed on a kitchen counter then the risk to health is obvious and especially for someone who already has a serious illness or weakened immune system.

BTW
Water can look clear form a burst pipe and people might walk through it not thinking but these clear water looking leaks can actually be a burst sewage pipe. People, pets all walking through it. Then into their homes

I know this because my ex used to work for a water authority.

They disinfect streets for a reason

Thanks to the more thoughtful posters on here (eg flax, question mark & others)

Sainsbury’s have accepted this is an issue with the originating store & hoping they will resolve.

Re sanitising: for extremely vulnerable shielded people (who are not allowed out of their own front door/garden) : sanitising items entering the home is the safest thing. I’m relieved I am able to do that. Other patients at same hospital (Brompton) have been given same advice. And yes, it’s too physically demanding for someone who is already v ill, wish it had been handled better by the supermarket, and hope it won’t be happening again now they have been made aware

i despair also

drivers are doing a vital job here

another who would like to know how the licence plate was obtained

I gave Sainsbury’s the order number, they have the licence plate info

And to answer the other question: why would neighbours remove the bags from a week’s worth of shopping? Completely nonsensical

Obviously I’d prefer that the van could have had bags, or driver asked for even a bin bag to be left out to put items into

Mainly disappointed by lack of sense of driver/picker and unnecessary risk this has created of dragging germs not just CV from people’s shoes onto food prep surfaces as mentioned by Flax

Have you ever worked in retail? I'm guessing no. If there were no bags what did you want the driver or person picking it to do? Please tell me I'm desperate to know.

do you think those items were lovingly wiped down first? and the crates they come in disinfected?

they weren't......they will have been handled by many first. how are these shielded people able to prepare own food but not wash it themselves first?

Yes, I’ve stacked shelves

And I have also spent the last decade working for food manufacturers

Ask for some bags for the van/grab a roll of bin bags from the store/explain situation to customer when ringing door bell and ask them to lay a bin liner down......

And mainly realise that a very large proportion of those getting shopping delivered now have slots precisely because they are vulnerable, and that floors and food are not a good mix

Get over yourself. So a minimum wage delivery driver, risking their own health and that of their family for others, now gets to hear a complaint made against them because someone can’t wash fruit? These are not normal times.
You should be ashamed.

@Senetti: pls see my post above, I work on food manufacturing, have done for past decade

That’s why I lovingly wipe down and sanitise it all and put in fresh bags before I leave and it crosses the threshold : not sure an elderly person living alone could manage that, and having to also tackle germs from the ground is a bit unnecessary

@trees: when I worked for minimum wage in retail and restaurants- I definitely did not put anyone’s dinner on the floor

drivers are doing a vital job here

A lot of people are in vital roles, especially the NHS, but that doesnt mean they're all beyond reproach.

What happened to getting a bollocking at work? Listening, saying sorry, changing your behaviour, especially if it was dangerous and moving on. We've all become too sensitive, scared of giving or getting a stern talking to, incase it upsets someones feelings. A boss though should always tell someone of in private, not in front of others

Ask for some bags for the van/grab a roll of bin bags from the store/explain situation to customer when ringing door bell and ask them to lay a bin liner down......

Initiative

What is the purpose of this thread? Do you want all MNers to boycott Sainsbury’s? Tell you your shop should be free? Something else?