Sainsbury’s - disgusting unsanitary delivery for vulnerable customers

[NCforthisMarch]

Hi All - on hold to Sainsbury’s and want to make you aware of their unsanitary delivery to vulnerable shielded customers

I’ve just come back from sanitising a grocery delivery for a vulnerable person (on lung transplant waiting list). Sainsbury’s delivered shopping without bags and left in a common hallway that various people walk on: including loose unbagged fruit and vegetables (melon, onions etc)

Making you aware in case it’s your parents and other loved ones on the receiving end of this great customer service

I think this is a problem with this particular Sainsbury's or this particular order OP.
I feel Sainsbury's have been very informative of their policy changes of late. I've been updated by email by Sainsbury's Chief Exec Mike Coupe regularly since the start of the crisis letting customers know how their delivery systems would be changing to suit the current situation. One of the first communications I had was to inform me that although pack without bags maybe your default for online or click and collect they will be packing in bags regardless.

How did the food get into the hallway?

The driver brought it in one item at a time and laid it on the floor? 😁

If you're not using them again stop making a fuss. It isn't the drivers fault. It is probably a case that they ran out of bags so what was he meant to do? What did you actually expect from him?
I suspect it's more likely someone was stealing stuff or just being an idiot.

You do realise the food comes through warehouses and is often placed on the floor when being stacked onto shelves. Fruit and veg is placed in big pallets and people help themselves in the shop. When you order online your food is picked off the shop floor not from a magic sterile box.

Though I realise it isn't ideal dumping food in a hallway from a practical point of view, I wouldn't eat unwashed fruit and veg anyway, plus you have no idea if it's been dropped on the floor in the supermarket etc anyway. Last time I online shopped you ticked a box if you wanted bags, this was a while ago granted.

I think some people just like to complain.

That's awful OP.

You will unfortunately get rude responses on Mumsnet- some people are just here for that purpose!

You must be so worried for your loved one and this is that last thing you need. It might be a good idea for your relative to only buy packaged fruit and veg for the duration of the outbreak because it is a bit more risky. You can also use a dilute Milton sterilising solution to clean their fruit/vegetables (says so on their website) as they are obviously very vulnerable.

Also people will have walked their shoes (which might have other people's virus germs on) through the communal hallway so it's quite different from the growing conditions that the fruit/veg is grown in so I can completely see why you're concerned.

Our deliveries have been bagged - usually the orange ones , this week blue .

Highly likely someone has had a rake through it !

If the crates can't be left & bags might not be available, perhaps people knowing that a delivery is expected could find a receptacle to leave out?

It might not have been possible this time & maybe lots of people already do this?

This are unusual times & people need to no longer expect exactly what they're used to & think a bit for themselves!

Driver just threw from crate onto floor it seems

I don't believe this for one single second. Not at all.

YABU. You're over-dramatising something which given current conditions doesn't need dramatising. There is no way on earth a delivery driver would throw anything from crates to the floor of a communal hallway. Either you're exaggerating or you're bored.

I live in a flat with a communal hallway so I know how these things usually work and I'm having trouble believing the driver would do that without knocking on the door first. That's assuming he was given it without bags which is NOT their policy now (despite the notices on the website which only apply in normal times.)

They normally press an intercom button to get into the building so they have the opportunity there to speak to the customer.

Maybe if they had a new picker didn't know about bagging it (really?) and a new driver who wasn't sure what to do?

Either way it says nothing about their normal practises.

Having said that I wouldn't be happy with that as the carpeted floor is pretty filthy. My neighbour leaves her cat out in the hallway and it has nowhere else to shit.

You’re massively over reacting about this. I hope that the driver doesn’t get into trouble as a result of your complaint as that would not be fair

I wonder how ASDA s delivery actually arrives. I am vulnerable and I don’t normally shop with ASDA but next week I will have ASDA to deliver.
I prefer to bag it so I can unban in my time, without being rushed by the driver.
Normally I have Ocado and I always pay for bags and then give them back for recycling, obviously this is not possible now.
I had yesterday Tesco arrived at 9 pm and it all arrived in their proper bags- bag for life. I was surprised as they did not charge for these.
Anyway I still felt extremely rushed by the driver as he brought the crates to my door and just waited there nonstop stared at me- it felt uncomfortable really, he was just staring in rude way btw.
Ocado driver normally brings the bags without the crates, just per them on my doorstep and drives away which I love.
How’s it with Asda please?
Do they use bags now?
As I honestly can not imagine they would waste their time waiting for people empty each crate ( 50 items for example) each by each and also wiping each item down?

I really don't see the problem with it being on the floor, everything will have been touched by a dozen people and placed in various containers that aren't sterilised before it got to you. The fruit and veg you've listed are all peeled before eating.

Cool story Bro

Do people eat the skin of onions or rind of melon? Mother Nature presents these items pre wrapped.

In my online shopping (yet to get a Sainsbury’s slot) for my parents every time it’s been bags mandatory, everything in carrier bags on door step.

Just keep a couple of Ikea bags near the door so you can use them if the supermarket runs out of their normal bag. What exactly is the big deal? You know that more than one person has touched the products to put them in the bags anyway?

Ocado driver normally brings the bags without the crates, just per them on my doorstep and drives away which I love.

He can't have been that busy, drivers haven't got time to faff around, and generally bring crates.

@Rathersexyfortysomethingblonde If you mark on the delivery notes for Asda that you are self isolating because you are vulnerable the driver will take the bags out of the crates and put them at your door then ring the bell for you to bring them in

@Rathersexyfortysomethingblonde Our Asda delivery the other day came in bags. The driver put a crate down on doorstep, stepped away and we opened the door, he asked us not to touch the crates and we just carefully removed the bags from within. Then once we retreated he collected the crate and brought another one, etc.

Do people (when faced with these scenarios), instantly think....I must post about this on MN.

But our Tesco orders, they brought the bags to the door, no crates. So it might depend on individual store policy or even individual drivers, as long as they are following overall guidelines about distancing.

@maddiemookins16mum even better - do so while they’re “on hold” to Sainsbury’s customer service!

My eyesight isn't the best so I'm impressed you could see a licence plate from a communal hall... Which they absolutely would have asked for as supermarkets run a free for all and obviously don't know who delivers each and every delivery 🤣

He can't have been that busy, drivers haven't got time to faff around, and generally bring crates.

From Ocado? bags to door IME.

Tesco, Sainsburys, Waitrose all delivering in bags as well based on deliveries I've been sorting for family and neighbours. Click and collect was the only one which would let you take your own bags, the others were all following policies of mandatory bagged deliveries.

I'm also impressed by the ability to read a van number plate from the communal hallway and that anyone eats fruit and veg without washing it first anyway.

sounds like someone had a rummage through your delivery. This is not 'unsanitary and disgusting'. Veg comes out of the ground and no-one eats raw onion. Melon has to be peeled, and has come half way round the planet anyway so through a lot of hands.

save the drama for real problems.