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Death at home: the unseen toll of Italy's coronavirus crisis
"My father was left to die alone, at home, without help," Bertuletti, 48, said. "We were simply abandoned. No one deserves an end like that."
Interviews with families, doctors and nurses in Italy's stricken Lombardy region indicate that Bertuletti's experience is not uncommon, that scores are dying at home as symptoms go unchecked and that phone consultations are not always enough.
In Bergamo province alone, according to a recent study of death records, the real death toll from the outbreak could be more than double the official tally of 2,060, which only tracks hospital fatalities.
As the global fight to save lives centres on boosting the supply of hospital ventilators, some doctors say a lack of primary healthcare is proving just as costly because medics cannot or will not make home visits, in line with a worldwide tactic of switching to remotely delivered medical advice.