www.computerweekly.com/news/252480546/Huge-queues-for-Universal-Credit-online-applications-due-to-coronavirus-surge?amp=1&__twitter_impression=true
Huge queues for Universal Credit online applications due to coronavirus surge
Online queues in the tens of thousands are hindering emergency applications for Universal Credit, with the Gov.uk Verify identity verification system becoming a particular bottleneck
One person reported being told they were number 35,000 in a queue to have their identity verified, with the wait declining by only 1200 people in two hours.
And
One way to gauge the increase in demand is through the number of people setting up Verify accounts. In the week from 9 to 15 March, about 36,000 Verify registrations were completed – a figure that has been consistent for several weeks. Verify is also used for a range of other government services, not only UC.
However, between 16 and 22 March, Verify received 118,416 new sign-ups - an increase of over 82,000. The number of people attempting to claim UC online is likely to be significantly higher, because only 35% of UC claimants are able to successfully create a Verify account
Verify uses digital information such as passports, driving licences and credit ratings to establish whether or not an applicant is who they say they are. Because many UC claimants do not have a sufficient digital footprint, their Verify registration is rejected.
DWP is already moving 10,000 existing staff to focus on processing new claims, and is limiting access to jobcentres to only the most vulnerable claimants