WIBU to send a complaint about this aggressive text message?

[TheNamesJames]

I have just received this from my GP (and yes, it was recieved in capital letters, I haven’t edited it):

COVID-19: FOLLOWING LATEST GUIDANCE, Edited out MEDICAL CENTRE WILL BE OPERATING A TELEPHONE CONSULTATION ONLY SERVICE. ONCE YOU HAVE BEEN ASSESSED, THE CLINICIAN WILL DECIDE IF A FACE TO FACE CONSULTATION IS NEEDED. WE ARE WORKING HARD TO PROTECT OUR PATIENTS AND STAFF. IF YOU HAVE AN APPOINTMENT BOOKED IN THE NEAR FUTURE, YOU WILL BE CONTACTED, DO NOT ATTEND THE SURGERY.THANK YOU FOR YOUR CO-OPERATION.

Is that unnecessary and rude? I haven’t even seen a doctor at that surgery since eleven months ago, it’s not like I’m hounding at their door every day and a walking risk.

I get that it is important and needs to be clarified but wtf, does anyone else think it’s really rude to send spam messages to random people in that tone of manner?

Nah James

I’d expect to be paid. I’m not volunteering to beat anyone’s bush unless I have a couple of bob in my pocket. And I’d probably want gloves too. You don’t know what folk do with their bushes

Why does it feel like Mumsnet has suddenly turned into scumsnet?

@HighlyUnlikely

OP, I'm not sure you understand what BEATING (not beaten) around the bush means!

I... did. But your over confident post now makes me think I might not.

If you fancy @LaMarschallin I have a vintage sherry (back of the cupboard job) that could bring us both a bit of comfort. I’m often a bit of a tit on here and have been for years (I name change a tiny bit for I have a big flapping troublesome gob)

Although I’ve been here a while Mumsnet will forever be an enigma to me. You are not alone!

It's just information. I'm not sure how else you could put it. It's not rude and definitely not aggressive, how on earth did you take that from it?

That's a standard message. Yabu.
Would you have preferred it not in capitals, so it didn't sound like they were shouting at you? 😂

I got 4 off the messages as my numbet is on mine and all my childrens details, i think its absolutley fine, they have literally sent it to every number on there system

OP YAB so U that I actually want to make a written complaint about you. I think you win the prize for the most U post this year. Whoop!

Oh we always have been pretty frank and earthy in our language, @TheNamesJames! I take a particular delight in the fact that ds1 belongs to a site for car geeks (Pistonheads or Petrolheads - I cant remember which), where they have a swear filter, and can’t even say dmn or bl*dy, whilst I belong to MN where we can fling around cunts and wankbadgers with gay abandon.

Are you saying I’m scum James ?

I was merely trying to lighten the mood and the pile on.

I will leave you to it. If you do decide to complain, I hope you don’t belong to my surgery. The lady who deals with that will quite likely staple you to a fence as a deterrent.

Shouldn’t have re-read this thread, now I’ve just got the Spam song in my head!

m.youtube.com/watch?v=OZiVsGR8u2w

@AwrightDoreenTakeAFuckinDayOff

Are you saying I’m scum James ?

I was merely trying to lighten the mood and the pile on.

No, I was not. I’m confused as to the direction this thread has headed.

To close it off, I accept I Would Be Unreasonable to do that, I am not going to send a complaint, I will put up with the text and just sulk silently and have a nice glass of wine later and tell myself to chill the hell out and get over it

Some of your replies did make me laugh though so thanks for that

Just hide the post and forget about it, OP. This is going to go round in circles forever otherwise.

Oh my goodness. It is not a spam message to random people. It is a standard message sent out to every patient registered at their surgery who they have mobile numbers for. It is factual and to the point. What exactly is the problem?

Are you self isolating at present and extremely bored so looking for complaints/arguments to fill your time with?

Nothing rude in this message. You would not believe the numbers turning up with symptoms that should not be in the surgery or hospital. No common sense. People need to know. If you seriously find this offensive theres a bigger problem here and it's not the text.

And people are pointing out that it wasn't sent specifically to you because you quite clearly stated that you don't know why they sent it to you because you aren't knocking on their door constantly, you haven't seen a doctor there for around 11 months. Well they aren't sending it you you specifically, it is sent to everyone. Hence why they haven't differentiated between people who are there weekly and people who haven't been there for months on end. You also say it has been sent to random people. No. It hasn't been sent to "random" people. It has been sent to everyone.

@AwrightDoreenTakeAFuckinDayOff

If you fancy LaMarschallin I have a vintage sherry (back of the cupboard job) that could bring us both a bit of comfort.

Ooh...

You interest me, Doreen

I have a some grappa - of unknown vintage - to bring to the party.

Once we stop seeing double, you could educate me about the labyrinthine ways of MN 🥂

Thanks to the dses, who have got hold of the fact that I like smoky whiskies and gin liqueurs, and who have stuck with this idea for several birthdays and. Christmases, I have a very healthy drinks corner.

All welcome - I think the whisky will kill the germs!

Wouldn't have occurred to me for one second to take offence at this. You're not going to get a more gentle text just because you're not at the doctor's much! It's a standard one sent out to everyone.

You are mental 😂😂😂

I might have to skip the grappa. Seeing double would be the least of my problems. I drank two mugs of that once (classy) and lost 3 days. 3 whole days.

I suggest we stick to gin (kindly donated by MNHQ hintyhinthint), the whisky and the vintage sherry.

We can use the grappa to kill germs. I didn’t have a cold or bug for the best part of a couple of years after those lost 3 days. Sorted

Complain??? About what exactly? Jeez....I can’t even begin to understand what it is that you think is wrong with this STANDARD message!!!

How is it spam? I just received very similar, can’t remember the last time I went to the doctor, maybe 2 years ago when all my skin on my hands and feet fell off. Don’t blame them for not wanting me to come near them!

Really, really???????! At a time when the NHS is under the greatest pressure its ever been under, when the priority is to try to save fucking lives you are considering complaining about the bloody tone of an email?????? I despair.

Erm... I understand that it wasn’t a message sent just to me personally... that’s why I called it a spam message

OP, do you understand what the word ‘spam’ means? Or is this not your surgery?

YABVVU

Massive crisis going on and you are whining about the tone of a text message?! Both pathetic and stupid.

The text has to be short, to the point and easily understood by everyone. Long, waffling “fluffy bunny” messages don’t do that. People also ignore them. Most people appreciate clarity about what the plans are and what they can expect/ what is expected of them. It’s not scolding, it’s called being crystal clear.

Many people feel the normal rules don’t apply to them. So everyone needs to be clear so no-one can claim “I didn’t know”. For example. A friend (a GP) told me that they had to lock the doors on Friday and send someone to open the door to let patients in (as buzzer system was broken and waiting for it to be fixed) because patients continued to enter the surgery despite warnings not to on the door (Large, bright posters)and on a sign at the end of the path- well before they reached the door- and a text message, as well as on the practice website and a telephone call in some cases. When challenged most claimed they had seen the sign and understood the message but has decided it was an “emergency” or “necessary” that they enter the surgery. It turned not a single one was anything if the sort.

But, OP, if you are determined to be offended then complain. Make pointless, unnecessary work for your practice at a time of crisis if it makes you happy.

The fact that you even thought it was reasonable to complain says a lot about you. Get a grip!