Hey, @NickyRus How was the call? I’d agree that you need to read the threads and listen to the Radio 4 programme on it. Then you can make up your own mind about whether you think that they may be able to help your step-son.
No one has actually be able to say what the programme involves, apparently it was too complicated to explain. There are some deletions on the first thread due to ‘sock-puppeting’ which is where a person uses multiple usernames and pretends to be different people. In this case, one person was pretending to be multiple happy customers. Sam’s first ever post got deleted at she was sock puppeting.
I’ve also name changed a few times, but haven’t pretended to be different people.
There is a ruling from the ASA when the company was called Your Child Freedom Formula for making false claims. Trust Pilot also stopped people making new reviews because they’d been using them falsely. Same with Peaky Parents. They’ve also been known as Kaktus Kids, Anxiety Free You and some other things. Can’t remember them all now.
Teen has some good tips on how her daughter recovered. There is a lot lacking in NHS services and it can be hard to find support that is sufficient.