As a parent within a family currently using this company i find these posts really offensive and downright ludicrous to be honest! Working with Sam and the team is totally turning not just our child's anxiety around, but also the dynamics within the whole family and my own mental heath and i cannot recommend it highly enough! Should we have to pay to get this help? No we shouldn't! But after nearly 7 years of struggling and getting nowhere within the NHS system and little or no support from the schools i made the decision to put my trust in Sam and the team and have not been disappointed at all. I am a hard working mother, and i choose what i to spend my money on. Some of you mums may prefer to spend your money on designer clothes, bags and shoes.....some of you may not work at all... indeed a suspect this is the case for quite a few of you as you seem to have so much time on your hands to rally round and try to ruin a perfectly good business. I myself, chose to put my money into investing into my child's wellbeing, and in fact got a whole lot more than i ever expected as the support BOTH parents are receiving too on almost a daily basis....every week... since we started has been astounding. This programme i am discovering only really works if the parents are willing to put the hard graft in too, as habits and family dynamics need changing. I suspect that the person who kicked off this thread (who's name i can't even be bothered to look up) perhaps took offence to finding out that they weren't the perfect parent and didn't put in the effort required to make this work so insisted on trying to get their money back like a spoilt brat cause it was 'too hard', which is a real shame as they missed out on the joy that i am feeling from seeing our child's life (and ours too) improve day by day and step by step. So what if some of the mentors who coach us parents and our children have come from being 'customers' in the past? in my mind, who better to help us all get through this than the people who have been there, lived the pain, and come out the other side? I don't care what letters they have after their name, after all, no GP has managed to help me yet, the fact is they know their stuff and they are working wonders. I'm sure plenty of you trot of to slimming world or weight watchers each week, paying your money to hop on those scales and get advise from... not a qualified nutritionist....but someone who's been through the programme and come out the otherside (don't mind giving them the commission of the books and snacks you buy too on top of it...how dare they rip you off like that?) I think it's very naïve of those bitching about this company to somehow think that the round the clock support we get should somehow be provided for free, i guess there could be an option for replacing the current mentors with a group of millionaires who can afford to take over on a full time basis to help us without needing a wage, but i'm guessing the quality of their advise and support will be rather dodgy. I'm happy to respond and converse with any person on here who has actually been through the programme and has an informed opinion on this, but if you are just jumping on the band wagon and have never dealt directly with Sam and team i suggest you jog on.... or just go and get a job cause seriously you have too much time on your hands to be sticking your noses into something you know nothing about.... there's lots of shortages currently.... HGV driver....NHS worker...hospitality industry.....honestly find something else to fill your time! Oh and one last thing, if you think Sam's statement trying to defend her own company, passion and livelihood make her sound unhinged, then i hope you never ever get put in the position of having to defend yourself against vindictive poisonous bullies. It must be a lovely view up there from your pedestal. p.s i also had a knee op in January....private...through my work health insurance no less....rather than wait 2 years to go through the NHS....i know terrible right..... shall we start a thread trying to discredit the Nuffield hospitals and try and get them shut down for charging people to make them better??? Or better still, let's try and ITV's This Morning programme taken off air, i bet they bloody paying that Dedre Sanders to give advice to their viewers..... i mean....paying someone? to give advise and support? when they could nip for a chat with their GP instead? ..bloody ridiculous!!!