you have about 10 minutes to help me figure out whether i should complain or not.
I write to complain about the treatment received by my 4 year old son by one of the managers of the salon yesterday.
The manager took it upon himself to discipline my son for climbing on the sofa. On the first instance he was asked not to climb on the top of the sofa, a request which was reasonable and also obeyed. Had you specified that this also included kneeling on the sofa so that he could see his Mother then I?m sure this would have been adhered to also. As such, he positioned himself so he could see where I was. He was sat quietly and bothering no one as far as I can see.
At this point the manager chose to raise his voice to him, adopted an aggressive posture over the child and threatened to throw him out of the salon should he not sit properly on the sofa. A patronising wink and a smile were then offered to me, which only confirmed to me that this is a man who enjoys intimidating children.
Thankfully, my son has a resilient disposition and he chose to remain ?seen and not heard? for the remainder of my appointment before expressing his upset on leaving the salon. I personally didn?t need the aggravation and chose to ignore the manager?s behaviour in preference for an undisturbed and overdue hair cut. However, I feel that the appointment was a stressful experience for which I resent paying £20 for.
May I suggest in future, that if staff in your salon have issue with the behaviour of children in the salon, then a polite request to the accompanying adult would be a more appropriate course of action and would avoid the upset caused in this situation.
Sincerely,
Dragonlowfatspread.