to drop this complaint letter off at the hair salon this afternoon?

[DragonLowFatSpread]

you have about 10 minutes to help me figure out whether i should complain or not.

I write to complain about the treatment received by my 4 year old son by one of the managers of the salon yesterday.

The manager took it upon himself to discipline my son for climbing on the sofa. On the first instance he was asked not to climb on the top of the sofa, a request which was reasonable and also obeyed. Had you specified that this also included kneeling on the sofa so that he could see his Mother then I?m sure this would have been adhered to also. As such, he positioned himself so he could see where I was. He was sat quietly and bothering no one as far as I can see.

At this point the manager chose to raise his voice to him, adopted an aggressive posture over the child and threatened to throw him out of the salon should he not sit properly on the sofa. A patronising wink and a smile were then offered to me, which only confirmed to me that this is a man who enjoys intimidating children.

Thankfully, my son has a resilient disposition and he chose to remain ?seen and not heard? for the remainder of my appointment before expressing his upset on leaving the salon. I personally didn?t need the aggravation and chose to ignore the manager?s behaviour in preference for an undisturbed and overdue hair cut. However, I feel that the appointment was a stressful experience for which I resent paying £20 for.

May I suggest in future, that if staff in your salon have issue with the behaviour of children in the salon, then a polite request to the accompanying adult would be a more appropriate course of action and would avoid the upset caused in this situation.

Sincerely,
Dragonlowfatspread.

yes, but my 4 year old believed every word.

It does sound to me like it was done tongue in cheek otherwise why would he wink at you?

You are probably more cross with yourself for not saying something at the time.

i think you're being a bit ott

Storm in a teacup.

Forget about it.

If you were bothered by it you should have said something at the time.

They will think you are weird if you hand a letter in.

He was sitting quietly, not sat quietly

Also think you need to ask yourself what you hope the letter will achieve.

I think either one of two things - the manager who told yourself off will open it, piss himself laughing it and throw it in the bin.

Or, someone else will open it - they may confront this man about it and the conversation will go along the lines of

"the child was jumping all over the sofa so I asked him not to"

"totally understand. why can't people keep their brats under control, or better still leave them at home"

FWIW, I hate it when other mothers take their precious offspring to the hairdressers. I fully expect the 'Well I have no choice brigade..' to chime in here, but dammit, I go to the hairdressers for some peace and quiet. Before Xmas I was most looking forward to having 2 hours without hearing the incessant wittering of a child, and joyously left all mine at home, only to have to listen to somebody's else's child the whole time I was there.

Or a third - they will pin it up in the kettle area for everyone to have a laugh about. Then they will watch for you to come past and say "There! There she is! With Sofa-boy!"

Seriously, having written the letter and come on here, don't you feel better already?

I do agree with Geepers here

'there she is with sofa boy'
LOL

Roffle @ Sofa-boy

£20 for a haircut
Bargain !

lol

at wheresthehamster

I don't like children in the hairdressers. It bugs me for the reasons already stated.
However I think the manager was out of order. You are paying him for a service. In the current climate I'd have thought hairdressers would be bending over backwards to keep their customers happy. Haircuts are a luxury and are one of the first things that people will start to cut back on.

i agree with agalch.

actually, I'm more interested in where you can get a haircut for £20? Not a penny under £35 anywhere near me.

i really don't care what they think.
I've written the letter and yes, that helped me feel better.
But i felt a whole lot better when i gave it to one of the other stylist today, who knew exactly what my complaint was before i told him as he was there yesterday also. He was very understanding when i told him his boss was a prick.

I'm not interested in any reply.
And they can pin it where they like.
i won't be back.

£20 is what you pay in devon for a posh salon but to have your hair cut by the 'graduate' whatever that means. she was young.

anyway, it's £18 at the place i like, but they didn't have any appointments yesterday.
yes, it's a bargain.

Major overreaction.

Bet you'll feel embarassed once you've calmed down.

I think it's the manager who was being OTT TBH. I've seen far worse from children on sofas. Unless I'd been mid-cut (and at risk of having lopsided hair) I would have been tempted to get up and interveve myself, both to put said manager in his place and 'console' DS/ tell DS to humour silly man 'until Mummy is finished then we will bith go for a treat.' Bless him, I think he did very well.

Not sure what a letter would achieve other than make you feel better though. If the staff piss you off, the only remedy is to 'vote with your feet' - and if you do decide to send the letter, you could add a statement to this effect - if you feel able to burn your bridges. I am surprised that business are not doing all they can to keep customers in the current climate really.

Sorry, x posts due to slow PC, didn't realise you'd already sent letter

Sorry, I'm with Geepers here.

I pay a very expensive SN carer to have my DS so I can have a relaxing pamper in the hairdressers.

Would be quiet peed off if there were playing children in the salon I go to.

I think you've had a hard time on this thread DB. Not unreasonable to feel upset that a stranger tried to intimidate your 4-year-old. Not sure I'd have bothered with a letter, but I wasn't there and I'm not you.