Neighbour calls at 8:30 am on Saturday to tell me she is stressed?

[Kate011]

And by neighbour I mean lady in my building two floors above me. Who says hi and stops to make small talk/chat with me sometimes.

I answer phone call at 8:30 am because I think it’s an emergency.

she starts telling me how she’s under a lot of stress right now because she lost her keys?

I ask if she wants me to let her in building, she says no, she’s in her flat, she had spare key to her flat and someone let her in building.

and asks me if Tesco does copies? (Tesco is like 3 minutes away by bus) And where she can get replacement?

I tell her council does replacements as it’s a council building. she then asks how to contact council to get replacement.

She knows I rent privately in this building from private landlord so don’t have contact with council and been living here much, much less than she did? So how would I know?

she lived in building 16 years, how does she not know how to contact the council about lost keys?

and what does she expect me to do?

Or was she expecting me to offer one of our keys while she waits for council key replacement??

She keeps ranting and complaining about how she’s so annoyed.

She has a close couple friend living in the building. They always hang out together.

why not call and tell them this?

she also has a daughter and two 18 year old grandkids who she says are super close to her living nearby.

she told me she has so many friends. Why contact me this early out of all people??

sometime ago I remember she knocked on January 1st on my door asking if my daughter can help connect her to/figure out her problem with her tv. I barely knew her then.

another time she kept complaining how she has no heating nearly all winter and doesn’t know how to complain to the council repair team. And asked if I knew how to. When she asked I suggested she ask her daughter for help she said “oh I don’t want to bother people, they have their own lives and problems” .

but calling at 8:30 on Saturday is bit ridiculous no?

Block her phone number.
You should have interrupted her and told her to text you about whatever the problem is, in a few hours. Or not at all.
I don't indulge strangers whingeing about nothing.

I would be ignoring the phone/door to her between the hours of 8pm and 10am from now on. I would of told her to ring her daughter.

She probably needed someone to show kindness and advice on how to contact them. You could point her in the right direction and mention you were asleep. Your judgement seems to cloud all empathy. Different people need support with different things.

If she is an older lady (maybe 75+), I'd cut her some slack although you don't want to become the person who efficiently sorts out all her problems (unless you want to be doing that on an ongoing basis).

My mother was extremely competent but as she got older, she got more and more anxious about small things and to alleviate that anxiety would often call me at inappropriate times or expect me to drop everything for what, on the face of it, was quite a small thing and could easily have waited. Keep gently encouraging her to call her daughter though - that's who she should be calling in this situation.

You want to strike some kind of balance between the BLOCK HER option and the KINDNESS at any cost to yourself option.

I did, and I agree with the PP.
It shows what a sad state we're in when people like you get so angry about a neighbour needing help.

ok tell me, what help of mine did she need exactly?

contacting council and asking for replacement key?

She’s young

Yoir intolerant of wanting to help others?
8:30 on a saturday..ok we get it..could have asked to ring later?

Perhaps she likes how you seem or looking to extend her freinds or contacts in the building.
I am imaging a older woman or a woman unfamiliar to English culture?

Helping people offering early monring advice may annoy you but really...let it go
Tell her not to expect help from you or find some compassion for god sakes.

None. Just say "No I cant help - have a nice day". Don't faff.

Let it go!

What advice exactly?

what kindness does one need to contact the council and tell them “I have lost my keys, can I get replacement?”

She might just have wanted a chat. Not that uncommon. Let it go.

This.

When you said she had a daughter I assumed she'd be 50+ - it's strange she called you then - what do you make of it?

I have let this stuff go before.

it ended with my colleague calling me at 11pm telling me she can’t poop and another neighbour calling me asking me to how to delete her Facebook photo she uploaded by accident a 1am.

it also ended up with neighbour coming in to chat and sitting in my living room for 8 hours!

Knowing what phone number, and an encouragement that she can do that may be all she needs. Or she can get a copy herself for less than a tenner at the local key cutter that is at x.

Just say you have no idea where she would get a replacement. Two can play at being clueless.

Sounds like she is struggling and reaching out for help. Might not be ideal, but would see how I could help as it sounds like she needs it

Block your neighbour's number.
Case closed.

Not in the least unreasonable, no, but I’d assume from such a strange and inconsiderate act that she’d panicked for some reason, and for some even more obscure reason, yours was the first name that came to mind.

@Kate011 Does she know you are not a council tenant? Even if you've told her in the past, I would tell her again now. Make sure it sinks in this time.

She 100% knows.

just recently she was asking how much private rent I pay

Which I find off because she has close friends in building she calls her best friends knew for decades and i see them hang out together everyday.

Why not just block her number and move on. It's not a big deal.

Because that’s not going to solve it. she knocked on my door before at unreasonable hours.