People looking round our hotel room?

[Randomchat]

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely.

Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe.

I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look?

We got offered a free drink to compensate.

It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different.

I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it?

I'll be wondering all day if someone is looking round our bedroom.

Not really, they may enter narnia. She wouldn't mind if that happened.

I’d be very unhappy about that , you’re not unreasonable and I am glad the management gave you champagne, chocolate, free breakfasts and also did they give you one free nights accommodation ( for future use ? )
The person who stomped straight into your room was entitled idiot

I work at a venue that has weddings and accommodation, show rounds are only booked when the rooms are empty no way would we enter an occupied room with other potential guests, it's unprofessional I would say you want at least a partial refund for your stay.

Can I pop round to look around your house. No! I thought not.

Absolutely no way, this is not acceptable. I'd be demanding money compensation and if all they are going to offer you is a drink I'd be taking to social media for some "reviews"...

It all sounds very very odd op. Not standard practice at all. I would also be livid.

The moment I get to a hotel room, I put a do not disturb sign on and I might ask cleaning staff for more toilet roll etc if required but I don’t want anyone else going in that room.

have you checked your passports?

I bet the young staff member just tried to lessen the annoyance and hoped they’d get away with it. Imagine if the wedding viewers were a scam.

I would be complaining to the hotel & their HQ, & if I got no joy, I'd put it on social media to warn other guests thinking of staying there.
I've never had this experience & we stay in very nice hotels, including suites, several times a year. It's completely unacceptable, especially if they'd not even asked you prior to this invasion of your space. I'd name & shame on their site & TripAdvisor, so other potential guests are made aware. I wouldn't book if this was potentially going to happen.

yeah but time works differently in narnia so they’d have time to fight a few battles, run a kingdom for a few years and still get back before the disco

Me and partner love luxury places and asked often to look at rooms in order to be accommodated best if possible, once they are vacated or in the future. Most hotel deny if the rooms are occupied, or allow just exceptionally a Quick Look over the door if no one in. Definitely not a standard practise.

open a complain with the hotel manger and escalate to the company if possible, they might even offer a refund for the room.

We had it for much less.

Agreed. I hate the way cleaners always get blamed. It's very convenient.