Page 11 | People looking round our hotel room?

Randomchat · 2026-07-15T08:05:00+00:00

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely. Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe. I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door. We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms. Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look? We got offered a free drink to compensate. It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different. I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it? I'll be wondering all day if someone is looking round our bedroom.

Picklelily99 · Today 17:40

Randomchat · Today 16:03

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

Result!

notacooldad · Today 17:41

Oh fgs don’t leave a public review - it’s dealt with, and seemingly in a very satisfactory manner.
You’ve complained, you’ve escalated it when the first response wasn’t acceptable, an even more senior manager has explained what happened (which you accept) and apologised, and they’ve comped half your accommodation, plus given you free breakfast, champagne, and chocolate. What on earth is a public review going to achieve?
To be fair, i agree with this.
If you werent dealt wuth in a satisfactory manner then fair enough. It doesn't sound like it is something that happens every day.

EmeraldRoulette · Today 17:41

This is appalling

I’m also wondering if you’re in the UK.

ChocolateBiscuitsandaCuppa · Today 17:48

I'm glad the manager and the more senior one took it as seriously as they should have done. From what you've said, the explanation sounds true, and the compensation seems fair. However it doesn't make up for the junior member of staff lying to you and saying it was 'standard' (which was particularly stupid of them as it isn't, anywhere).

Definitely enjoy your champagne and chocs (envious, would love a cold glass in this weather), and maybe consider adding that you were told it was 'standard' by a member of staff when you write to the hotel later?

I don't think anyone will be sacked - unless they've proven themselves incompetent on more than one basis, in which case it's best they go.

Limehawkmoth · Today 17:51

Randomchat · Today 16:03

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

I bet he was. They have broken the law. They’re going to be bending over backwards to avoid legal compensation claim

took 2 mins on google to find this. Even if the police want to enter they need a search warrant 🤯

SomethingFun · Today 17:59

Ok so a random couple without an appointment managed to wangle a look around and then shoved their way into an occupied hotel room that just happened to be open and went straight for the bathroom and the wardrobe to look round and the hotel management don’t think this is a scam to nick stuff? I’d be fucking furious. Do you have all your things?

CharlotteStreetW1 · Today 18:11

Hey ho. He might be rich but he's also horrible.

So often the case...

diddl · Today 18:15

If staff might get talked into things because they are young/not sure shouldn't they at least know to call the manager & refer it over to them?

UnorganisedMother · Today 18:33

didntlikeanyofthesuggestions · Today 09:16

Seems reasonable enough to me. No way I'd get married somewhere without checking what's in the wardrobe. What if it leads to Narnia and half your guests disappear?

😁😁😁

BiteSizedLife · Today 18:36

Anyone sparing a thought for the poor woman about to marry the arrogant arse who barged past the staff and waltzed into someone elses room, looked in all their cupboards before declaring the room is shit and leaving...

Charming

HarshbutTrue2 · Today 18:36

Randomchat · Today 16:03

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

He's not rich. He's an entitled bastard. Someone brought up with money wouldn't behave like that.
It's well worth complaining and you have had a good result.

When you get the feedback form, be honest. Say that although the matter was put right, you were very upset by the incident. You are not happy with hotel security. The feedback form usually has different sections. You can give full marks for the bits you were happy with.

It's up to you whether you bother putting it on tripadvisor. I probably would. Be fair in your review, citing good and bad.

I doubt anyone will be sacked. It will form part of staff feedback and training. It sounds like the customers were at fault, not the staff. Although, a 5* hotel should have Someone in charge of functions and weddings, not a receptionist.

AgnesMcDoo · Today 18:38

Randomchat · Today 16:03

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

Don’t leave a shitty review. The senior manager has apologised and offered you a pretty good deal.

Aslana · Today 18:41

I agree with everyone who says this is unacceptable. Never come across it before. Even a quick peake is unacceptable but entering room and bathroom and opening wardrobes is a clear violation of privacy. A strong letter to the hotel management plus critical review has to be sent to whatever social media you use. Apology and some compensation necessary.

Original poster

Randomchat · Today 18:42

SomethingFun · Today 17:59

Ok so a random couple without an appointment managed to wangle a look around and then shoved their way into an occupied hotel room that just happened to be open and went straight for the bathroom and the wardrobe to look round and the hotel management don’t think this is a scam to nick stuff? I’d be fucking furious. Do you have all your things?

We have all our things. We've both checked. I had my bag with me, dh had his wallet, we don't have expensive toiletries or jewellery. So if they were hoping to steal they picked the wrong room.

I honestly don't think the hotel staff were involved. They were just naive. And so am I really. It didn't occur to me that it would be conmen randomly trying to steal from people's rooms by pretending they wanted to book a wedding.

I think the senior manager realises how serious it could have been. I got the feeling he was pretty pissed off with his staff but trying to stay professional and not say as much to me which is fair enough. I don't need to be involved in his staff business.

Anyway, the champagne was lovely and we've eaten all the chocolates even though we're just about to head out for dinner.

OP posts:

Allthegoodhorses · Today 18:43

KeepPumping · Today 16:23

Cleaner shouldn"t have been in your room though if you were not checking out and did not request a room clean? Put the Do Not Disturb sign up next time, maybe the cleaner thought you had vacated?

Edited

Show quote history

Cleaners clean the rooms everyday when occupied.

Ellebelle01 · Today 18:44

It’s not common, I have to view many hotels as part of my job in events, and on many occasions I’m told I cannot see said room type because they are all occupied.

mindymoo11 · Today 18:44

Randomchat · Today 16:03

I'm back. A senior manager was there to speak to us, someone above this morning's guy. Very apologetic.

Their story is that a couple came in without an appointment to see about a wedding. One of the reception staff agreed to show them round the public areas. As they were walking along our corridor the cleaner was just finishing up in our room and they asked if they could have a quick look. They then walked right past the staff member showing them around and walked right into the room. She was shocked and wasn't very forceful in asking them to leave. Then just at that minute we came back.

All of that makes sense to us. The cleaner was indeed in the corridor. Our corridor was on the way to the wedding function space. The girl did look very young and totally our of her depth, the couple were entitled knobs.

The manager wasn't able to explain why we were told it was standard. He said it's absolutely not standard.

He said he has spoken to all the staff involved.

He has offered us one free night and no charge for breakfasts and has left a bottle of champagne and a box of chocolates in our room.

All of the staff here seem very young. We actually commented on it when we checked in that the reception staff looked like they should still be in school and we must be getting old. This morning's manager looked about 25. This afternoon's one looked like a proper grown up.

Anyway, we're happy enough I guess. I don't think they're a crime syndicate or anything, just surprisingly young and inexperienced staff for such a nice hotel.

We're going to drink our champagne now. We've got an early dinner booked then a table in a pub to watch the football. Free breakfast in the morning then heading home.

Dh is now worried that the staff will all be sacked. But I'm not going to worry about that. I'm just going to enjoy my champagne.

We'll chew over what kind of public review we might leave. We'll certainly put something in writing to the hotel I think.

The thing that upset me the most actually was that we thought our room was great. Nicer than anything we've ever stayed in before. And that horrible man strolled out of it saying it felt a bit small and were all the rooms that size?

Hey ho. He might be rich but he's also horrible.

25 is a grown up

AlwaysExtraHot · Today 18:47

BiteSizedLife · Today 18:36

Anyone sparing a thought for the poor woman about to marry the arrogant arse who barged past the staff and waltzed into someone elses room, looked in all their cupboards before declaring the room is shit and leaving...

Charming

Edited

Well, she was busy noseying around the bathroom too.

ToastSafeFromMothsAndDogs · Today 18:59

Sounds like it was all sorted out satisfactorily. I don’t think you now need to leave a negative review.

Also, I actually don’t think the 5* is relevant. This would be super cheeky in any grade of hotel.

Cooshawn · Today 19:02

Absolutely not standard practice at all, no!

When I was younger I worked as an events manager for a hotel and would have always told a couple on a showaround that the bridal suite wasn't available to see if occupied, but I had a 3D walk through to show them.

Nobody should be going in your room. It is your private space that you have paid for exclusive hire of.