People looking round our hotel room?

[Randomchat]

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely.

Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe.

I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look?

We got offered a free drink to compensate.

It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different.

I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it?

I'll be wondering all day if someone is looking round our bedroom.

Yep, sounds plausible, so all the more reason to contact head office and make sure that staff are trained properly for the future, you could be saving them a bigger incident.

All’s well that ends well. I doubt they’ll be sacked just lessons will be learned as they say. It’s a bit hard to stop a rude person that barges past tbf

Well, yes, I've argued that I'd be very annoyed at the random visitors, but someone was saying the staff could be stealing.

Nope nope nope, I wouldn’t be going to reception now either, go straight for management and if it is part of a hotel chain I’d send my complaint there.
Your husband sounds like he avoids conflict even when necessary - he needs to get on board with this too. Yea the cleaners come in as standard, not some randomers when the room is occupied. 🤯

I'd be angry.

I worked in a hotel and we would never do this. We would only ever show people rooms that were unoccupied.

i would be asking to speak to the manager and put in a formal
complaint .

Just read all your updates. It’s not unusual
to have very young staff, even in posh hotels. It’s hard to get people to do minimum wage jobs and you take what you can get! We had some very inexperienced and young people where I worked - some were great, some not so much.

Glad the manager seems to be taking it seriously though.

Does it matter what * the hotel is. Do people in budget hotels have less of a right to privacy?

Nope. I remember once asking to see a house boat as part of a holiday complex we were staying at (we were in a lodge) and we couldn’t as they were all occupied. It’s not on.

I'd do a Section 75 credit card refund. You paid for private use of a hotel room. You didn't get this.

Note to self- always read updates.
Sounds like the hotel did the right. I'd be inclined to believe them, enjoy the freebies and the rest of the stay. The staff won't be sacked.

I think the hotel manager is rightly concerned but I would be happy with his response. I wouldn't feel the need to give them a bad review because all the staff are going to ensure this is never repeated. Glad you've enjoyed the champagne and chocolates. Hope dinner was good too (despite the football result). Don't feel that your assessment of the hotel was wrong because a very rude man said the room was small.

Well, if I were you I'd tell them that your gold bracelet has disappeared from the dressing table and your expensive bottle of perfume is missing from the bathroom! I'd be outraged if they let someone into the room I'm occupying. Its not the same as letting their cleaner in at all.

To be honest, totally unacceptable in every way. Now that all hotels have EXTENSIVE PHOTOS AND VIDEOS of the entire hotel why the fuck do you want to inspect rooms? Get a fucking life, sad bastards.
Also, why can’t they pick empty rooms or when cleaners are in there?

if jewellery went missing, who’s to blame? Hotel would claim they knew nothing.

ANOTHER thief and liar! 🙄

Wtf. I would not accept that. Staff who've been vetted and are there under hotel insurances and responsibilities are far different to any Tom, Dick or Harry looking around. What if you'd left work stuff on display or valuables there?

Visits like this can be done before check in not after!

I would speak to the licensing authority if the hotel doesn't deal with it. It could be a safeguarding matter and most def is a security matter,

No, it's not at all common for this to happen. They select the rooms that are unoccupied to show!

I have stayed in a significant number of hotels over the years and I have never come across this before.

Totally not the point of the post but just wanted to say I can’t stand it when people get a more senior manager and call him a ‘proper grown up’ because he is a bit older than the younger staff. People have said similar to me and I’m in my 30s, married with a kid. I can assure you, I am a ‘proper grown up’ - it’s such a patronising way to describe adults working there as not proper adults
Also, hope the poor receptionist doesn’t lose her job!

Erm, you do know where Narnia is???

On my wedding morning, we were all in my room in our pajamas and robes getting hair and makeup done and into our dresses, it was in a stately home and we had booked the whole venue and the bedrooms. The wedding coordinator just walked in without knocking with another couple looking at the booking the venue. We all just stood looking at each other. So inappropriate. Then I went to get my photos done in one of the rear bedrooms overlooking the gardens, which was when my Dad was going to see me for the first time in my dress and when we went in the room, they had let two of our guests check into the room at 11am so they were in there with all their stuff. Absolutely no common sense.

Absolutely not normal

Nasty comment regarding cleaners.

It's definately not common to go into occupied hotel rooms, as the Senior Manager confirmed. I hope you put the incident behind you and enjoyed the rest of your stay. Despite the junior member initially trying to fob you off saying it's standard, I have to give credit to the Senior Manager for turning the incident around, taking accountability and offering you a complimentary night stay, including breakfast. This is a decent outcome. Don't worry, noone would get fired, but it highlighted to management that training is required and I'm sure they'll follow through with this. To be fair to the hotel, I wouldn't give a bad review or mention it on social media, as the Senior Manager dealt with the situation and apologised to you.

Shocking! Write to the very top person you can find e.g. CEO of the company. If something had gone missing, you might have had hard time proving it and there is NO WAY anyone should have been allowed into your private space. Just awful. If I'm having a 2 or 3 night stay, I leave the Do Not Disturb sign on the door and just ask for clean towels and loo rolls 😉