People looking round our hotel room?

[Randomchat]

Staying in a lovely 5* hotel for 2 nights. Total treat, it's lovely.

Yesterday we went out for the day. Came back around 3pm and there were hotel staff in our room showing people around. They wanted to book the place for a wedding. They were right in the room, the woman was in the bathroom looking around. The man had opened the wardrobe.

I asked them immediately to leave and they did but they took their time about it, actually standing by the door commenting on how the room was a bit small. I nearly had to push them out and close the door.

We spoke to the reception staff later and they said it's common to let people look around occupied hotel rooms.

Really? Is this common? Right in the room opening wardrobes, not just putting their heads round the door for a quick look?

We got offered a free drink to compensate.

It's still bugging me this morning. I want to go to reception and make clear to them that no-one is to go in our room. Dh says I'm making a fuss. Cleaners go in there every day so this is no different.

I'm interested to hear if this is indeed normal and I'm over-reacting by being bothered by it?

I'll be wondering all day if someone is looking round our bedroom.

THIS. It hadn't occurred to me, but it would've been very easy to hide a camera or something.

You deserve a full refund.

No that’s not acceptable when you have paid for the room. It’s now insecure and if your belongings went missing what then? I would ask for a refund. They essentially rented the room to you and then used it for another purpose.

The looking around part is not normal.

Once this is allowed and being done, there's nothing strange about checking wardrobe sizes not sure why that is something that needs asking.

That’s the staff. Not randoms who the hotel doesn’t have the personal details of.

Yep, and you may get some money off, next time you try to book though they will be fully booked up.

Well done, and it sounds like an appropriate compensation.

I'd still write to the hotel/regional manager/chain flagging the behaviour of the first manager you spoke to, as they are risking reputational damage to the hotel with those false excuses to a major breach of security and privacy. That shows a lack of appropriate traininf, or experienced staff in key positions.

I'd mention that the 2nd manager responded well to your concerns though.

Yes, I know. I was responding to the person who said, 'Cleaner shouldn"t have been in your room though if you were not checking out and did not request a room clean'?
If you look at the rest of my posts you'll see where I stand on the main point of the thread.

That's more like it.

I think any review should be factual and say you had to escalate the issue but are content with the resolution (if you are).

I'm sure all the hotel room attendants/cleaners will be delighted to hear your opinion of them.

So what’s the name of the hotel?

Agreed. I would be freaked out and so angry. Completely unacceptable security breach.

I'd really like to know as well. It's so outrageous.

This doesn’t make sense. She WANTS the cleaner to come in. She doesn’t want randomers to come in.

The best approach is take valuables with you or lock in the hotel safe.

I think they have recompensed well and explained I’d also be happy with that. Enjoy your champagne. Chocolate and free night and brekkie 😀

Its not standard practise. What if youd been in the room - bathing, sleeping or being intimate, what if you left something personal out, what if something went missing from the room.

Id be wanting 50% off tbh

Absolutely, I’m thinking some folks don’t stay in hotels. Rhe cleaners come in daily, they dint if you have rhe do not disturb on.

i can’t beleive someone thinks they were placing cameras. It’s insane on here.

Obviously, but your attitude still sucks.

Put a negative review on trip advisor, I always look at that before deciding wether to book or not, it's bang out of order, showing people an occupied room

Oh fgs don’t leave a public review - it’s dealt with, and seemingly in a very satisfactory manner.

You’ve complained, you’ve escalated it when the first response wasn’t acceptable, an even more senior manager has explained what happened (which you accept) and apologised, and they’ve comped half your accommodation, plus given you free breakfast, champagne, and chocolate. What on earth is a public review going to achieve?

The honest ones won"t care either way.

Was the woman in the bathroom having a gander on her own. You have personal things in there, so someone so inclined could happily lift what takes their fancy.

Is the next thing that some scam artists will go to hotels to ‘assess’ the accommodation for a wedding/or other party? See what they can find, and what they can fit into the pockets. Hotel never hears from them again. They move onto new pastures.

You expect the maintenance staff to do the room. You’d hope they are vetted, and of good character as they work there. Some randoms being given access to have a good root around where your things are laid out. No, you would not expect that.

Absolutely correct.

I don't think honest people like it being assumed they are more likely to be dishonest just because they aren't well paid.

Unfair. It's obviously a big error and they've generously compensated and managed the staff involved. Puerile to complain after all that. Complaints are to get situations rectified and that's been done