To think the hotel were out of order with valentines stay/room?

[Hotelhorror]

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

😲

I don't think you are unreasonable to want privacy when using the toilet fullstop.
I'd craft a well written review highlighting this uncomfortable feature (basically the open plan full view toileting facilities) and the lack of helpful response from the hotel management. Make the review witty. Post it on trip advisor and trust pilot and wait.
I imagine by teatime the hotel management will contact you with a full refund and compensation if you remove the review.
Keep us updated.

I've been married 20 years and wouldn't be at all happy with this bathroom arrangement! Gross.

Wow there's some proper uptight people on mumsnet. I've been with my partner 12 and a half years, hes seen me on the toilet, I've seen him on the toilet its really not that deep. All the people horrified by this acting like they want you to shit and piss in each other's hands or something. Honestly if this bothers people that much that you're not comfortable enough in your relationships to share a bathroom with your other half then you must be really put out by really minor everyday inconveniences. Maybe its because I'm in my 40's now and the fact I've been through so much shit over my lifetime that I'm finally in a place where I just can't get worked up over irrelevant little problems like this.

YANBU. You can easily avoid hotels with stupid see-through bathrooms and worse, baths in the room, but in this case the function for privacy wasn't working. Of course YANBU. The manager is a dickhead.

YANBU. If it was a common problem, you would have thought they'd have more of the required parts to hand.

YADNBU.

Been looking for a summer holiday lately and have discounted loads of hotels for not having a proper bathroom. Sharing with 2 teen DCs neither I nor they want to be able to see any part of the bathroom from the room. I don't want to shower in a glass cubicle and have to step naked into the room, I don't want to rub my HRT gel on my thighs in the room, and I definitely don't want to go to the loo in the room. And my DC want to do that/see me do it even less.

It means very careful checking of TripAdvisor photos, but we all need to vote with our feet and make these places stop this nonsense.

Ugh, I hate these "modern" bathrooms. I went away with some girlfriends and four of us shared a room with a glass door and walls. It had privacy decals in the middle, but no soundproofing. It was awful. We all trotted downstairs for our morning constitutionals.

For your first time away with someone this is mortifying.

You are not being at all unreasonable. I've been married to DH for 20 years and I have no intention of ever letting him see me on the toilet. I wouldn't have stayed in the room.

Do you understand that not everyone is you? Does anyone on Mumsnet understand this? I don't care if you happily shit in front of the family next door.

My husband would have left then and there!

That's awful. It doesn't matter it's a new relationship. Even someone married 10+ years doesn't want to pay for a romantic getaway to have to then take a shit in front of each other.

I’m with you op. I’ve been with dh 18 years and I’d want privacy to go to the toilet and vice versa. I wouldn’t really care if I was just having a wee, but I’d still prefer privacy.

Oo so you could ask them to leave the room or look away bur that’s not the bloody point. If I was paying for a nice hotel I’d at least expect a bathroom door.

The hotel should refund you imo or at least offer you an alternative stay.

Wow did i hit a nerve? Do you need a hug?

Same, forty odd years, he's been at the business end of three babies, but I still lock the door when I'm using the loo.

I just need people to respect others desire for privacy. Is that too much for you?

It's not uptight to not want to shit where your partner can see you

I’ve been married for 10 years and would HATE that! I love him but I don’t want to see him have a shit 🤢

Uptightness has nothing to do with it. Some people are just more private than you are.

We aren't all exhibitionists like you.

I'm nearly 40, I've been with my partner for nearly 20 years, and I've been through a lot of hard things - much beyond 'minor everyday inconveniences', both with him and before I met him. None of that has made me comfortable with the idea of using the toilet in front of each other. I just don't see how this happens in a relationship. I'm genuinely curious - at what point do you become ok with this?

You should get a full or substantial refund!
YANBU at all.

The question is why customers put up with this set up which I gather is widespread.

I’m in my mid 20s with my partner 25 years, been through all sort of upsets, babies being born and poor health but I still want privacy when I go to the toilet, also I am not uptight

Yeah, I am with you the whole way on this. I have been with my husband for 15 years, there is nothing we haven't seen and we are both quite romantic but these bedrooms with baths and toilets actually in the room or that have opaque walls, do my head in. There is an entirely different mood in having a bath or shower with someone than watching them scratching their private bits clean, extracting poo off their hairy bums or listening to an explosion of bottom burps that may be followed by noxious gases. Why is that OK?

I have booked and then cancelled a few holiday accommodations when I found out the en-suite was an actual in-the -suite bathroom and toilet, the bath was in the middle of the room in front of the window that looked out onto the hills (with no blinds or curtains and the toilet was behind small waist high wall of glass blocks so you could both have a seat and chat whilst one does their business - gawd if this is what the youth want I am in big trouble.

The bathroom is one place you should be able to let it all hang out without it being a spectator sport.

And when you are in a new relationship, whilst sex maybe on the menu you haven't generally got to the entertaining each other with your bathroom routine, that comes with time and a deep bond.

I would complain too, its not acceptable.

Hes seen me with liver looking chunks of blood coming out of me when I hemorrhaged 3 days after being back from the hospital after giving birth. If I had been squeamish and not let him see me to help me I wouldn't be alive now to tell the tale after that everything else seems ridiculously easy to deal with.