To think I can't return this

[PleasingDistance]

I bought someone an expensive water bottle as a Christmas gift. Today they handed it back to me and said I should return it because its only single walled so condensation develops on it when they put icy water in and I should try and get a refund. Partly my bad, it didn't claim to be double walled and I didn't think of it when buying, for me it doesn't matter as I just fill from the tap and keep it in my bag on my desk. They maintained this water bottle is not fit for purpose and should be returned under distance selling laws. I don't think I have grounds to return it on this basis. I'm not sure what to do, they insisted they didn't want me out of pocket for something they can't use, but what should I do? I'll happily take it and use it myself if they don't want it. I can't return this item can I? I know this is trivial!!

If I couldn’t write something in perfect Danish, I wouldn't be so stupid to be trying to sell products in Denmark written in Danish.

What an absolutely ridiculous post.

Surely that doesn’t apply to second hand items though? This item was effectively second hand though unused, if I’ve understood the OP.

It was new, sold as new, the box was in a sealed bag

Agreed. It’s called getting an editor who is a native speaker to proofread/edit. And again, to be sure.

Well no, but businesses usually have proof readers involved before spending £££ on printing packaging…

Stick it on Vinted and get some money back.

NEVER get that person another gift again. @PleasingDistance

Read the website description. It says the silver one is for cold drinks and the opaque ones are for chilled drinks. Does that mean your friends drink was too cold ?

Tell your friend that drinking cold drink is well known to be bad for you and that room temperature is far better for your innards which is why cold isn’t recommended so the water bottle is perfectly fit for purpose as it states it doesn’t hold hot or cold drinks :)
DONT replace the water bottle with something else! Even if you get a refund for it then use that for something for you and remember next Xmas DONT BOTHER getting anything for this RUDE person!!

Sorry, not the point I know, but - over forty quid for a water bottle?!
That's crazy lol

That's really interesting. I guess the difference is that they're correcting it (or trying to lol). But yeah, I would have thought they'd be more careful but you live and learn.

@PleasingDistance my dd and I each have a Chilly bottle which is double walled. She only has tap water in it, but I put chilled water in and I don't get any condensation on the outside.
I hope you get some resolution for this. It may be fake, but your friend was quite rude.

I think most decent manufacturers would correct it if it's a defect with the product itself. I'm not sure they'd necessarily do the same when it's just the packaging that's got an issue thought. I can't see even someone like Lego recalling a load of products and pulping the boxes just because there was a spelling error on it. They'll likely just correct it before the next print run and sell the existing stock as is.

They often don’t! (Or if they do, they are not very good). I work in this area and I’ve lost track of the number of mistakes I’ve corrected for clients… long after the work has been signed off and is apparently ready for print/production (not my job, they were just lucky I noticed).

Loads of companies cock this up. A few years ago I saw a display of knickers in a large UK supermarket with a printed sign above them: “Underware” 😂. That sign probably went through several stages of design/production and not one person noticed it.

@VimesandhisCardboardBoots I remember a spelling mistake on the GOSH Copenhagen (it's a make up brand) website years ago. Shocking Coral (a lipstick shade) was Chocking Coral. Made me laugh.

Perhaps contact the manufacturer with a screen shot of the strange English. Ask them if it is theirs or counterfeit. They would be able to tell you.

Kind of not what you're asking but I actually think it's good that the recipient told you they didn't want to keep the gift. You just have to look at Mumsnet for days after xmas to see how many people moan about receiving things they didn't want and they just end up in landfill.

I do agree you should see if you can get something back if it's fake, or just use it yourself but I don't really see it being an issue that it was returned to you (though I can understand why that doesn't feel great for you).

right to establish the "nature, characteristics and functioning" of something you buy

So could it be returned as not fit for purpose, given these reviews about a leaky lid?

https://www.johnlewis.com/georg-jensen-sky-drinking-bottle-500ml/p5874838

I think this depends. Lots have assumed this is a friend's but it could be your partner or close relative. Did you ask what they wanted and they asked for an insulated bottle? With my in laws we do secret Santa with a £50 budget. We send wishlists so we get things we would use and want. It would be annoying in those circumstances. Or if it's a partner or close relative I think it's fair to be honest. If it was a surprise gift for a friend then it's definitely rude.

I just asked ChatGPT and it said Georg Jensen does use this kind of language

• Brands sometimes choose phrasing that feels elegant or concise rather than grammatically perfect.

• Translation nuance: Georg Jensen is a Danish brand and packaging or marketing copy might have slight language differences depending on where it was printed.

I wouldn’t automatically presume it’s a fake.

Return it if you can as an unwanted item. If you can’t, just keep it 🤷🏻‍♀️
I wouldn’t replace it.

Never buy them anything again! Ingrate.

It's obviously a fake @PleasingDistance the originals cost £60.

If you've contacted the seller and they insist it's genuine and will not refund you, contact your bank and do a chargeback, if you've used either debit or credit card

It's been mis-sold to you as genuine.

You have absolutely nothing to lose by going down this route.

Good luck.

If return it, tell them it’s not fit for purpose and a fake. If they get shirty take it up with eBay. Then buy the person a genuine one, they’re obviously telling you they don’t want a knock off water bottle.

They sound rude, just keep it

Grammar errors occur in lots of packaging and it doesn't mean the goods are fake. Quite often it's that an idiom was used in the original text and this is clumsily translated because the idiom doesn't exist in the target language.
NB Your 'friend' is rude.