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To think I can't return this

227 replies

PleasingDistance · 11/01/2026 20:55

I bought someone an expensive water bottle as a Christmas gift. Today they handed it back to me and said I should return it because its only single walled so condensation develops on it when they put icy water in and I should try and get a refund. Partly my bad, it didn't claim to be double walled and I didn't think of it when buying, for me it doesn't matter as I just fill from the tap and keep it in my bag on my desk. They maintained this water bottle is not fit for purpose and should be returned under distance selling laws. I don't think I have grounds to return it on this basis. I'm not sure what to do, they insisted they didn't want me out of pocket for something they can't use, but what should I do? I'll happily take it and use it myself if they don't want it. I can't return this item can I? I know this is trivial!!

OP posts:
Copperoliverbear · 19/01/2026 23:43

They’re bloody ungrateful.

Negroany · 19/01/2026 23:49

IsItSnowing · 12/01/2026 10:18

Genuine manufacturers don't make spelling mistakes on their packaging so you have a fake. Just on principle, you should notify ebay and insist they deal with it. It's not ok for sellers to be selling fake stuff.
Don't feel sorry for the seller, they know what they're doing. Did they actually send it to you themselves or drop ship it?

Well, they do. I have a Bru cup that I bought directly from their site, so unless they are selling fakes of their own goods I can tell you that manufactures do make mistakes - there are two on the instructions. I've been debating whether to email them about it!

I once emailed Dunelm about a spelling error on their cling film box (it said "tare here" instead of "tear here")

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