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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Cleaner invited friends over AIBU

1000 replies

Nestingbirds · 27/10/2025 06:43

We have an arrangement with our cleaner that she takes care of our animals when we are away for a few days. She usually stays in the annexe but this time stayed in our house due to refurbishment.

We had an agreement when this started that we would prefer she didn’t have visitors apart from her long term boyfriend. He is away atm. She was totally on board, and said she would feel the same if it was her house.

We pay her really really well, and leave her lots of treats including fresh flowers. She told me she likes the time she has to herself, and all is well.

Only our neighbour texted me to say there are people coming and going from our house and sent me her ring doorbell footage. Not only is she having friends over, she isn’t actually spending time with the animals or cleaning (we pay her separately for both) as the rest of the time she has been out. We never leave our dog all day. Whilst we obviously don’t mind her going out, and want her to be happy, I just feel taken for a ride as she is clearly not there doing either.

I have messaged her to see how she is, hoping she would be honest about her friend coming over and staying for hours in our house, but she has continued to lie to me.

I feel like I can’t trust her now. Wwyd?

OP posts:
CuddlesKovinsky · 29/10/2025 12:18

She still wants something from you, doesn't she? How normal is it for a sacked person to give their ex-employer a gift?!

Is she trying to minimise it? Is she trying to lay down some proof that you 'parted on good terms' so that she can 'legitimately' use you as a reference? Or even stop you taking legal action if you discover she's done something worse? ('See, we gave each other gifts, that's why I have the ---')?

Even if she is trying to genuinely atone - she doesn't get that, she doesn't get to feel better about herself - she doesn't get to decide if you have forgiven her.

When someone is this bad, you just want them out of your life, don't you...

Nocookiesforme · 29/10/2025 12:19

Well done on arranging to get the locks changed.

Just tell your husband to say no to her. You don't need a gift and you certainly don't need a letter designed to pull at your heartstrings, beg forgiveness, make excuses or 'explaining' what's going on in her life that made her 'let you down' etc. You don't need it and she's scrabbling to save the situation because she was hoping that you would give her a second chance and not sack her. She hopes to talk you round and give her the job back by turning on the tears etc. When your husband replies to her, he needs to clearly state that neither of you wish to have any further contact going forward and she is not to contact you again. She was probably certain that you would be too soft to get rid of her and now she's in a panic at having lost what is a good gig for her.

Your gut is telling you not to trust her so listen to it and refuse any further contact. I hope you've got cameras coming soon.

5678XXX · 29/10/2025 12:20

BackToLurk · 29/10/2025 10:40

Why on earth are you determined to drag this out? You've made your decision, just block her and move on.

Oh the irony

Why don't YOU unfollow the thread and move on?

YourAmplePlumPoster · 29/10/2025 12:21

Can you put your dog in kennels?

EalingW13 · 29/10/2025 12:22

I’d definitely not be accepting any gifts. It’s good she’s contacting your DH and not you. He can send a businesslike message saying “We prefer to draw a line under the situation and do not wish to discuss things further. Please donate the gift to a charity shop.”

CuddlesKovinsky · 29/10/2025 12:23

And trying to use your husband to get to you... classic triangulation, manipulative... what a nasty piece of work she really is...

I hope your animals are settling down nicely with you now! ❤️

Talkinrubbishagain · 29/10/2025 12:39

That’s appalling…the whole scenario. She must go. You don’t want people in your house that you don’t know fgs. Your poor dog must be very confused. Get a house /dog sitter in from a company or send your dog to a house where they will take in single dogs.

What ever you decide your cleaner should go..and go with a flea in her ear.

Citrusbergamia · 29/10/2025 12:42

EalingW13 · 29/10/2025 12:22

I’d definitely not be accepting any gifts. It’s good she’s contacting your DH and not you. He can send a businesslike message saying “We prefer to draw a line under the situation and do not wish to discuss things further. Please donate the gift to a charity shop.”

this!

BackToLurk · 29/10/2025 12:51

5678XXX · 29/10/2025 12:20

Oh the irony

Why don't YOU unfollow the thread and move on?

The thread can drag out as long as it wants. The OP’s continued contact or consideration of contact is just weird IMO. Mind you her husband was considering keeping the cleaner on only hours after trawling through their accounts presumably to check the same cleaner hadn’t ripped them off. Also weird.

rainbowsandraspberrygin · 29/10/2025 12:55

Sandtheedges · 29/10/2025 09:40

Wow. This is an over the top reaction to someone not walking your dog and drinking a bottle of your wine tbh

Edited

Bit more than that though isn’t it 🙄

Nestingbirds · 29/10/2025 13:11

We have sent a very curt matter of fact text that we do not wish to receive any presents or contact from her again, that nothing can repair the breach of trust that has taken place. Blocked her number on both of our phones.

I have been way too nice to her, and looking back I can see it has led to a loss of respect, not a good working relationship.

It’s made me question all of my relationships both working and personal today.

Although this was all on her, I do think I need to really consider my own responses to poor behaviour. How much I was willing to tolerate before finally dismissing her. Yes she is callous and a liar, but I should have been quicker to replace her when she started to get too comfortable/complacent/rude.

OP posts:
MsDitsy · 29/10/2025 13:19

Nestingbirds · 29/10/2025 10:34

We did pay her, as she did stay over night for most of the time we were away, and for one clean. Not the other clean as it hasn’t been done. Some may feel we shouldn’t have paid anything, but we would rather just do what feels fair and right to us, we have terminated her employment. We are getting the locks changed this afternoon and wfh. I thought that would be the end of it. I am actually feeling a bit better now, and I’d much rather be shot of her rather than things deteriorate further, and become horrible in our house.

This morning she texted my husband to say how sorry she is, she knows how upset I am, and she has a present and a letter for me that she needs to drop off when would it be convenient.

I haven’t actually blocked her yet, she hasn’t texted me today at all, not a word since yesterday. I don’t know if she means to make amends, or if this is just a ploy to try and get her job back.

Edited

Please ask your husband to message that a gift and letter is not necessary nor wanted. She hopes to pressure you face to face or she would have posted it. Also do block her, if her ploys to get her job back don't work, she could get spiteful and nasty.
You mentioned recommending her to a friend. I would just reach out and say to your friend that without going into too much detail, you have let her go. You can say it wasn't to do with the standard of cleaning but other issues that you aren't happy with. It's up to you how much detail you give depending on how friendly you are. If you say nothing and this friend has problems, she won't be happy you withheld information. It's then up to her. She might be home while she is cleaning and decide to keep her on or she might have given her keys and decide that she wants to make other access arrangements. Please also ignore the trolls, I have to wonder what some of them are on......they are desperate for an 'a-ha, caught you out' moments.

BackToLurk · 29/10/2025 13:32

Nestingbirds · 29/10/2025 13:11

We have sent a very curt matter of fact text that we do not wish to receive any presents or contact from her again, that nothing can repair the breach of trust that has taken place. Blocked her number on both of our phones.

I have been way too nice to her, and looking back I can see it has led to a loss of respect, not a good working relationship.

It’s made me question all of my relationships both working and personal today.

Although this was all on her, I do think I need to really consider my own responses to poor behaviour. How much I was willing to tolerate before finally dismissing her. Yes she is callous and a liar, but I should have been quicker to replace her when she started to get too comfortable/complacent/rude.

Matter of fact and a full stop is exactly the way to go. It’s a cliche, but you can’t control how other people behave. That’s on them. You can only control what you do and how you respond to their behaviour. If the whole thing gives you clarity on what you might do differently in the future then it’s not a complete waste of time. You don’t have to stop being nice, just maybe be more assertive.

Anyway the present was probably your bottle of wine.

Spinningmom21 · 29/10/2025 13:38

Get rid. The trust has gone now, but for me it would be the fact it’s active dishonesty, she chose to be dishonest and chose to not fulfil her job role, whilst still being paid generously by you.

Zodiacrobat · 29/10/2025 13:59

Nestingbirds · 27/10/2025 07:17

If she can lie about this then maybe she can lie about other things.

There was something else a while ago. She said she didn’t have dc when she started, 6 months ago she told me she had 2 step daughters, she told me by accident. It felt like a weird omission.

I don’t find this odd or an omission. They are step children, not her bio children so she is still correct to she doesn’t have children - she’s not their Mum!

Howver the neglect of the animals would have me furious and I would def be letting her go, and letting her know why. Silly woman.

Zodiacrobat · 29/10/2025 14:01

Weekendwatch · 27/10/2025 07:38

How many hours of footage did your neighbour send you??!

Umm motion activated? Confused

Zodiacrobat · 29/10/2025 14:06

JoemarIerseyes · 27/10/2025 07:52

How come? Surely there are kennels near you?

There are many dogs who can’t be put to kennels for various reasons - often rescues or fearful dogs can’t cope with being in such close proximity to other dogs all day long.

Zenwalnut · 29/10/2025 14:12

but she took a lot of the clothes we were taking to the charity shop without asking, and now can be seen in my/our clothes.

sorry if you’ve answered, but when you confronted her about this theft - what did she say?

Zodiacrobat · 29/10/2025 14:20

GenerousGardener · 27/10/2025 10:05

I wouldn’t have told her I was coming home early. I’d have just turned up to catch her out.

Me too. I’d be sitting on the sofa when she returned with my hand out for the keys.

Americano75 · 29/10/2025 14:21

Nestingbirds · 29/10/2025 13:11

We have sent a very curt matter of fact text that we do not wish to receive any presents or contact from her again, that nothing can repair the breach of trust that has taken place. Blocked her number on both of our phones.

I have been way too nice to her, and looking back I can see it has led to a loss of respect, not a good working relationship.

It’s made me question all of my relationships both working and personal today.

Although this was all on her, I do think I need to really consider my own responses to poor behaviour. How much I was willing to tolerate before finally dismissing her. Yes she is callous and a liar, but I should have been quicker to replace her when she started to get too comfortable/complacent/rude.

Don't be too hard on yourself, you're clearly a genuinely nice person whose only mistake was thinking everyone was the same.

redjeans28 · 29/10/2025 14:27

BackToLurk · 29/10/2025 10:40

Why on earth are you determined to drag this out? You've made your decision, just block her and move on.

Still goading the OP I see. Perhaps you should move on.

Zodiacrobat · 29/10/2025 14:33

CoconutQueen · 27/10/2025 13:11

In shock about £25 per hour for the cleaner. What is the going rate: surely this is ridiculous??

I’m in north Scotland and a good cleaner around here is at least £15 per hour and the best super efficient ones are £20 per hour, so I can totally believe it could easily be £25 per hour somewhere down south. Maybe that’s why the cleaner only needs one other client than OP!

August1980 · 29/10/2025 14:42

It’s in the best interest of your dog to just go home. I am usually very very fair and mostly don’t care for the usual stuff posted here MIL drama/baby entitlements etc BUT the thought of your poor dog being neglected… just go home. Change your locks and be done with her. It’s uber sneaky to be sending pictures when she is out. I could probably overlook the visitors as long as the dogs needs were being met but it isn’t. Sorry OP go home to your pet.

ps: I don’t know what is wrong with people. My cleaner charged me for 3 hours but would leave 30 min earlier and still expected full pay. Even though she left before finishing. First two times I let it go third time I just only paid for the hours she worked. I too, checked the ring door bell (even though I was looking at it for my missing package rather than her start end end times)

TheBroonOneAndTheWhiteOne · 29/10/2025 15:22

August1980 · 29/10/2025 14:42

It’s in the best interest of your dog to just go home. I am usually very very fair and mostly don’t care for the usual stuff posted here MIL drama/baby entitlements etc BUT the thought of your poor dog being neglected… just go home. Change your locks and be done with her. It’s uber sneaky to be sending pictures when she is out. I could probably overlook the visitors as long as the dogs needs were being met but it isn’t. Sorry OP go home to your pet.

ps: I don’t know what is wrong with people. My cleaner charged me for 3 hours but would leave 30 min earlier and still expected full pay. Even though she left before finishing. First two times I let it go third time I just only paid for the hours she worked. I too, checked the ring door bell (even though I was looking at it for my missing package rather than her start end end times)

RTFT

Cailleachnamara · 29/10/2025 15:22

Gossipisgood · 29/10/2025 10:35

How do you know she's leaving the dog for long periods. Has your neighbour seen her leave & then times her being out? Could it be she's popped out to the shop of for an hour with friends & your neighbour hasn't seen her return & so assumed she's been out all day? I'd wait until you're home & ask her about it. Say you've notified on your phone of comings & goings & it appears she's been out a lot & the dog has been left on it's own longer than was agreed. See what she says. If she continues to lie it's time for her to leave. If the trust isn't there your relationship with her isn't going to work going forward & her cleaning your home whilst you're out will have you worried.

Do keep up!

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