Aha my friend used to have a little list of things she needed to do for customers. Instead of writing their names she'd write fucking wanker - send router cos his cats pissed on it
Wanking tosspot- email bill because its too hard for them to log in and get it themselves
Cunting cunt - send £10 credit to stop them being more of a cunt.
I asked how she remembered which accounts they were for without their names and she said she just knew. When she read their names those were the associations she had made.
Call centres are the pits.
One time she got a customer who was about to kill himself, he was blind drunk and slurring, crisis team were alerting police but told her to keep him on the line, she said do you like bon jovi, he said yeah, and they spent 2 hours doing a bon jovi karaoke, by team police got there he said he didn't want to kill himself anymore. This sort of thing was a weekly occurrence for us.
One of the lasses got a call from someone who was stood on the top of our building ready to jump and the entire building got put on lockdown.
Honestly the 5 free counselling sessions you get through the EAP service just aren't enough. Sometimes you just have to draw people as dogs or write swear words down.
At one time they were big on us sending reassurance texts. Organised people would obviously have something they copied and pasted, but not me. I had a banging migraine, words weren't making sense, and I sent a text to the number this guy had called about which was apparently his wife's number. Thought I'd said hope you've been satisfied with my service today but actually sent hope you've been satisfied with my cervix today. RIP their marriage.