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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Being called darling/aw bless by nursing staff

508 replies

KatyKopykat · 04/10/2025 20:36

I do a cleaning job once a week for a neighbour who's been in hospital, she's coming up 67. She's been telling me that the nurses and hospitality staff all call patients darling incessantly. They all do it and she thought it's part of their training. I'd hope not! Another thing they keep saying is bless/aw bless.

AIBU to say this is not professional? I'm not in my sixties but I'd stop it immediately if anyone said it to me.

OP posts:
Lovelamps · 04/10/2025 21:38

whoputallofthatthere · 04/10/2025 21:03

I was in hospital (yet again) yesterday for an MRI. The lady who looked after me called me darling (and I am in my 30s, so this isn't a "patronising an older person" thing.) She was incredibly warm and friendly and it really put me at ease and made a miserable morning a little bit better. I think the staff can't win sometimes - whatever they do will be wrong for someone.

So true imagine working as a nurse , bring busy, exhausted, trying to remember lots of different medications and people's needs and 'how are you darling?' slips out because you're in care mode and the person is furious and complains ☹️

TeenLifeMum · 04/10/2025 21:40

I don’t mind being caked mum when I take dd to hospital. I am her mum 🤷🏻‍♀️ why would I expect them to learn my name, I just want them to look after dd.

AprilinPortugal · 04/10/2025 21:40

When I worked on the wards I had quite a few patients calling me "love" or "darling" 😄 I loved it! Those people saying it's not professional and they wouldn't do it in a work meeting etc...nursing is different, being a caring profession with a lot of frightened and vulnerable patients. It depends on the patient, the skill is sussing who would welcome a softer approach and who definitely wouldn't!

loobylou10 · 04/10/2025 21:41

Calliopespa · 04/10/2025 20:48

When did the world get so full of people who are so easily offended?

It’s exhausting isn’t it

Frogs88 · 04/10/2025 21:42

No it’s definitely not part of the training 😂. My ex manager used to get absolutely irate if she overheard a staff member calling a patient darling/sweetheart/angel or any other similar name. I think some people either use it because they can’t remember their name or they think it sounds caring, but IMO it sounds a bit patronising/infantilising.

Lou802 · 04/10/2025 21:44

It's a term of affection, how could anyone hate that?

Enigma54 · 04/10/2025 21:44

I’m on chemo, in and out of hospital. If I got worked up, each time a HCP called me “ darling/ love/ sugar” I’d be raging 24/7! I live in the NE, originally from the SE.

Meadowlands · 04/10/2025 21:46

Hospital staff just can't win can they ?
I think it's lovely and wouldn't mind it at all.
Please worry about things that really matters.

Calliopespa · 04/10/2025 21:46

loobylou10 · 04/10/2025 21:41

It’s exhausting isn’t it

It really is. And somehow depressing.

Ratafia · 04/10/2025 21:48

I don't mind "darling" or "love", but I really hate "bless" and "aw bless". If that is used with an elderly person, it really comes over as if you are treating them like children.

Enigma54 · 04/10/2025 21:48

Meadowlands · 04/10/2025 21:46

Hospital staff just can't win can they ?
I think it's lovely and wouldn't mind it at all.
Please worry about things that really matters.

Agree!!!!

KatyKopykat · 04/10/2025 21:49

Blushingm · 04/10/2025 21:10

I say ‘thanks drive’ when getting off the bus……it’s normal here. Would you consider that offensive?

Only if you said thanks driver darling.

OP posts:
Lamplight101 · 04/10/2025 21:50

After reading the comments of so many self righteous whingers Im so glad I didn’t follow other members of my family into the caring professions. Get over yourselves people.

SingtotheCat · 04/10/2025 21:52

Pifflepafflewifflewaffle · 04/10/2025 20:45

Just spent some time with an elderly friend in a&e and was horrified by how patronising some of the staff were to an incredibly intelligent older person, it’s like they assume you lose your brain as you age.

67 isn’t even old, plenty of working 67 year olds, I’d be irritated by it too.

Yes, I’ve seen it on 24 hours in A&E and it was only a fleeting glimpse of the show.
You want the patient to sit up, slide their glasses sternly down the end of their noise and say something like, “Excuse me.”
My very intelligent and together father in law in his mid-seventies has been patronised like this and he hates it.

cordeliabuffy · 04/10/2025 21:53

When I worked as a carer you sort of learn what to use. One guy thought it was hilarious if I said a particular name to him and we had an in joke (mr eggy as he loved my scrambled eggs) but you ask what people want and then use that

some is regional - my grandad calls everyone cock/cocker. He could meet the king and would still be “alreet cocker?”
I know if someone rings me at work and says duck, they’re likely from our derby branch

MsTamborineMan · 04/10/2025 21:55

They are just trying to be caring and kind. It's essentially just a verbal tick

And as someone who's frequently been the on call doctor, they absolutely do do it to the on call doctors, including the men. It's often just that persons personality. I don't agree its a loss of dignity to be called darling by someone who's caring for you, and some of the best nurses/HCAs I've worked with will say this sort of thing.

CorbyTrouserPress · 04/10/2025 21:55

Isn’t this just a regional thing? I’m from the NE and say darling often to all sorts of people. It’s just the way we talk, never realised anyone would be offended.

TheGreatWesternShrew · 04/10/2025 21:56

They’re just trying to be friendly, kind and approachable and show sympathy.

It’s difficult - some patients will be insulted being called by their first name, but call someone Mrs X when they’re a Miss or Ms or vice versa and that’s offensive too. Some hate Madam and they’re not Ma’am (nurses aren’t bowing and scraping servants).

So Darling it is.

EasyTouch · 04/10/2025 21:57

Similarly, calling any Black woman who one has categorised as a target for depersonalisation " Aunty" by other Black people gets short shrift from me.
I'm not your aunt, I don't want to eggs up with you and if asking a woman over the age of thirty her name is beyond you, shut yuh morning!

namechangetheworld · 04/10/2025 21:57

I actually find it really endearing when (mostly older) people at work refer to me as darling or sweetheart. It gives me the warm and fuzzies.

I think it says a lot about you as a person if you automatically assume that everybody who refers to you like this is trying to patronise or infantilize you. There's a notable difference between being patronising and showing genuine affection. 99% of people doing this will have good intentions.

MsTamborineMan · 04/10/2025 21:58

SingtotheCat · 04/10/2025 21:52

Yes, I’ve seen it on 24 hours in A&E and it was only a fleeting glimpse of the show.
You want the patient to sit up, slide their glasses sternly down the end of their noise and say something like, “Excuse me.”
My very intelligent and together father in law in his mid-seventies has been patronised like this and he hates it.

Obviously not intelligent enough to realise they mean no harm, and are just trying to be caring in what can be a stressful environment. Sometimes they get this wrong.

No one is more or less deserving of being called "love" or "darling" because they are "very intelligent" ffs

GlastoNinja · 04/10/2025 22:01

TheGreatWesternShrew · 04/10/2025 21:56

They’re just trying to be friendly, kind and approachable and show sympathy.

It’s difficult - some patients will be insulted being called by their first name, but call someone Mrs X when they’re a Miss or Ms or vice versa and that’s offensive too. Some hate Madam and they’re not Ma’am (nurses aren’t bowing and scraping servants).

So Darling it is.

Don’t you say ‘hi, my name is Carol. What would you like me to call you?’

That’s why they have a little board next to you with all that information on

Port1aCastis · 04/10/2025 22:01

Oh FGS I call everyone darling or my lover or my beauty, mainly because I meet lots of people and can't remember everybody's name. Why tf are folk professionally offended at everything all the time, life's too short to be offended at a sparrows fart.anyway

weareallcats · 04/10/2025 22:01

Gosh, of all the things to get worked up about in the world this is so incredibly far down my list.

DontGoJasonWaterfalls · 04/10/2025 22:04

I'm in my thirties and have had some scary hospital / clinic visits in the last couple of years. Someone calling me sweetheart or darling has been a huge reassurance and comfort through that. I'd never see it as patronising. If you dislike being called that, surely it's easy enough to say "sorry, i can't stand being called x - could you call me y instead?".

The two loveliest department leads I've ever worked for, in two very professional roles, called me "bach" - it means little in Welsh, and would be used to say "little one" as a Welsh form of darling or sweetheart. It made them warm and approachable and I loved working for them.

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