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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Being called darling/aw bless by nursing staff

508 replies

KatyKopykat · 04/10/2025 20:36

I do a cleaning job once a week for a neighbour who's been in hospital, she's coming up 67. She's been telling me that the nurses and hospitality staff all call patients darling incessantly. They all do it and she thought it's part of their training. I'd hope not! Another thing they keep saying is bless/aw bless.

AIBU to say this is not professional? I'm not in my sixties but I'd stop it immediately if anyone said it to me.

OP posts:
Absentosaur · 04/10/2025 21:22

What’s the problem?

TheignT · 04/10/2025 21:23

Lovelamps · 04/10/2025 21:19

I think it's quite sweet actually. I don't think it's done in a disrespectful or belittling way at all, or related to the status of those in the situation. I see it more as being supportive and caring and said in the context of care or service provision of any sort as meaning more of an 'Ive got you/ I'm here to help take care of you, don't worry' type of thing esp said in a siituation where someone might be feeling unsure or in pain etc that obviously wouldn't be the right tone for chatting generally with a doctor colleague so not really a relevant comparison imo.

People's feelings will vary which is why I think asking people how they'd like to be addressed is important.

OodlesTheTalkingPoodle · 04/10/2025 21:24

I was recently in hospital and had the misfortune of being cared for by a total Nurse Ratched. After being transferred to another ward I was cared for by an absolutely lovely African nurse who called me darling/sweetheart etc and I was just so thankful to have someone nice.

clamshell24 · 04/10/2025 21:25

Maddening and patronising. Darling is ok but the rest... And it comes not just with age but disability. Find yourself bedbound or in a wheelchair? Bless, aww, til the cows come home. If you're female.

shhblackbag · 04/10/2025 21:26

Oldrockchic · 04/10/2025 21:13

It's patronising and annoying. I'm just turned 65 and it's started. Not just nurses, also restaurant serving staff.

I am not your fucking sweetheart.

I would hate this so much, especially from a server. It is patronising.

ERthree · 04/10/2025 21:26

It's a bloody sad miserable world when folk can't be pleasant to each other. No wonder folk are stressed.

Calliopespa · 04/10/2025 21:27

JMSA · 04/10/2025 20:53

Och, it wouldn’t bother me.
My Glaswegian father calls any male younger than him ‘son’!

Those were the days: when people weren't all shards of glass, spiky and fragile.

Squishydishy · 04/10/2025 21:28

Think it’s nice when people are nice to you

Wishitsnows · 04/10/2025 21:29

She’s quite lucky to ind caring nurses, there are many who are not

Kimbap · 04/10/2025 21:29

I really dislike it too. It’s not sweet or friendly if it’s being done to people who dislike it. Aawww Bless is particularly naff. You can easily show warmth, compassion and friendliness without using patronizing terms.

BeautifulSongsofLove · 04/10/2025 21:30

YADNBU, it is condescending and it's recommended in health and social care that people are asked how they wish to be addressed and that this is documented in their care record

www.theguardian.com/social-care-network/2015/sep/16/care-home-residents-darling-love-cqc

Calliopespa · 04/10/2025 21:30

ERthree · 04/10/2025 21:26

It's a bloody sad miserable world when folk can't be pleasant to each other. No wonder folk are stressed.

I so totally agree with this.

Everybody takes umbrage at a look, gores NC with anyone who dares have an opinion, then they wonder why the world is full of isolated individuals with MH issues and no support systems.

I genuinely think people think its a sign of being somehow enlightened to get pissed off and spiky.

Mischance · 04/10/2025 21:30

I am happy with it. Rather that than a cold and clinical approach. It is possible to be both professional and warm.

Absentosaur · 04/10/2025 21:30

So we’re not allowed to call people darling or love for fear of offence. But we apparently Have to call men women and She. Right got it.

It’s all bullshit. Let’s have less policing of language. Life would be more pleasant.

ClassicBBQ · 04/10/2025 21:31

If they're taking good care of me I couldn't give a shit. I call people darling and sweetheart, where I'm from you're considered rude if you don't call people that!

SilkAndSparklesForParties · 04/10/2025 21:31

Wishitsnows · 04/10/2025 21:29

She’s quite lucky to ind caring nurses, there are many who are not

How does calling someone darling extrapolate to being caring?

SouthernNights59 · 04/10/2025 21:31

I really couldn't care less. They are being kind, which surely is desirable.

Honestly, people who get wound up about such things must lead very stressful lives 🙄

Kimbap · 04/10/2025 21:31

Squishydishy · 04/10/2025 21:28

Think it’s nice when people are nice to you

surekynyou realise that it’s easy to be nice without using terms like ‘darling’ and ‘sweetheart’.

Calliopespa · 04/10/2025 21:33

Kimbap · 04/10/2025 21:31

surekynyou realise that it’s easy to be nice without using terms like ‘darling’ and ‘sweetheart’.

Well sorry the World didn't ask you exactly what terms you condone.

That pp meant they are only trying to be nice.

To be honest, I think you'd have to have extremely fragile self-esteem to get that wound up by a term of endearment.

IglesiasPiggl · 04/10/2025 21:34

I don't mind love, darling etc but if anyone ever says "bless you" to me I might have to discharge myself! It's so patronising.

Kimbap · 04/10/2025 21:36

Screamingabdabz · 04/10/2025 20:46

What would she prefer? If she’s expecting manically busy staff to remember or have to look up individual names each time then that’s unreasonable. It’s better to say something warm and generic than get it wrong or mis-pronounce.

I say this as someone who hates being called love, or darling, or sweetheart by randoms but I can absolutely understand why they do. I think the lack of empathy around the challenges of working with the general public in hospitals is the worse of two evils tbh.

You can talk to someone without knowing their name though. Adding a generic term of endearment adds nothing.

BrokenWingsCantFly · 04/10/2025 21:36

Probably depends more on the area and what the individual nurses use as part of their everyday vocabulary rather than the patients age.
It's not part of mine to use any endearing terms so I wouldn't be able to switch to using it for the elderly.
Around here is it more likely to be called love or lovely. I get that all the time from all sorts of professionals, dr, nurses, vet, dentist are the ones that spring to mind where I had noticed this. I am in my late 30s so certainly not due to age. Don't get offended as they are using it to try and be nice.
The aw bless you thing. Most recently I had it when I called an out of hours vet in a panic for advise. And I can vividly remember it said at a hospital visit when I was 19 for something particularly traumatising. The nurse could see the pain, both physically and emotionally, I was in said aw bless you, in a way to emphasise and express her concerns that I was going through that. As I began to cry out in pain again, she actually had a tear and apologised saying she had a daughter the same age and I reminded me of her and felt upset by witnessing it. Some could argue that was unprofessional, but it made me feel cared about and that I had someone there who genuinely felt compassion. As opposed to the arsehole horrible nurse the day before who told me to stop crying and calm down immediately after being given the awful news. I know which nurse I would prefer

IfHeWantedToHeWould · 04/10/2025 21:37

Absolutely and ‘are you mum / dad?’ No I’m the cats mother 🙄

How are we supposed to know?

HoppityBun · 04/10/2025 21:37

TheignT · 04/10/2025 21:21

Sometimes if you're getting on a bit, you're ill and feeling a bit out of control being treated with dignity can be very important.

I agree. It’s like when old people are referred to as “young man” or “young lady”, which really is patronising. Or saying that someone is “x years’ young”.

TeenLifeMum · 04/10/2025 21:37

Honestly the things people get hung up on never ceases to amaze me. In a long term casting situation I’d expect the staff to learn what I like, on a hospital ward I’m just another patient so kindness is welcome. Pretty sure no nurse goes to work thinking they want to be patronising. People need to stop looking for things to be offended by. The world is so full of hate sometimes we just need to take language as it’s intended.

I work with a lady who says “hi babe” to me. I’m a senior member of staff and am really not someone you’d call babe or hun etc, but that’s her upbringing and meant as a term of endearment so I’ll take it as intended, smile and say “hello Amie”.