My mental load of normal everyday stuff I can handle it’s the mental load companies put on me that is breaking me.
I am at the point that I cannot go on. It’s a full time job dealing with people who are so incompetent that they don’t understand things like what a statement is, let alone be able to add up, what is legal and illegal and the fact that motorists aren’t psychics. If you don’t put up signage then why would you expect someone to know you can’t drive up a road or park in a suspended parking bay. Note that just because a van is parked in one of the bays it doesn’t mean that the bays are suspended
“Latest” is that I parked in the FREE staff car park but an Internet outage had my number plate not be put on the system. Usually appeals are looked at and the ticket cancelled.
Appealed parking fine proving I was a staff member that day. Appeal rejected. No reason given. Company who own the carpark have asked for the parking ticket to be cancelled. Debt collector said no.
Eventually after many many communications with a variety of debt collectors I have an email to say that they have cancelled the “ticket”
Last week I got a letter from the same debt collector
Apparently they were disappointed that I had not been in touch to pay this fine and they were taking me to court.
This is mental load. This is weeks of my life spent emailing, explaining to people who are not interested or don’t or won’t understand and apply common sense. I won’t get back that time all because someone either effed up or is too stupid or vindictive or discriminatory to take on board what has happened .
I am letting them take me to court because I really can’t be bothered to write another email explaining the circumstances and have the same thing happen again months from now.
At the same time I am dealing with an electric company who put in charge of setting up its account department someone who I can only think has only a GCSE in maths. Although at times I question whether they even have this qualification.
My original account that was set up I could never access. I never received bills on this account and would spend 2 hours each month trying to convince them that I had an account with them and could they tell me how much my bill was.
Eventually after 6 months I gave up when once again they insisted I didn’t have an account with them. I didn’t pursue my outstanding balance. I just agreed I had made a mistake calling them as I didn’t have an account with them.
It took them 5 months to come up with an account I could access and my opening balance was the balance outstanding on the original account. Which was paid off as soon as I got access to the account
However a year later they charged me a £10 late payment fee for a payment I made but they couldn’t locate.
When they found the payment I asked for the £10 late payment fee to be removed.
Instead they deleted a payment from my account from the year before and altered all subsequent “statements” to reflect this “none payment”
When shown proof of my payment they then said the payment was taken from my “newer” account and paid into my previous account.
(The previous/original account they set up that I could never access. The one that they used the balance outstanding amount to start the “newer” account)
I tried to explain that if they had taken the amount from my new account and applied it to my previous account. Then the balance outstanding overall would not change
This was completely wrong in their eyes.
I just didn’t have the words to explain the maths. It was a lost cause.
Ombudsman agreed with me and told them to put the money back.
They didnt
Ombudsman told them to stop pursuing me for the “debt “ whilst they were looking into the issue
They didn’t
I have asked for an SAR multiple times over 4 years because they randomly change the amounts you owe with no explanation.
But have yet to receive anything.
They keep giving my “debt” to differing debt collectors who keep handing it back to the company when they are shown what the ombudsman have said only for them to hand it off to a different debt collection company.
This is the type of mental load I have to deal with.
Add in non existent signage for certain drivers to not drive in a certain direction on a road (which after months and months of appeals that were rejected) I ended up in court where I won. (One of their reasons that I should have known not to drive on this road was that they had published it in the local newspaper. I was not a local and didn’t realise that if I was travelling to a new area I should have perused the previous editions of the local papers and not relied on road signage.
Or the non existent signage to say that a group of parking spaces were not available to park in. Apparently the van in one of the parking spaces should have told me not to park there.
This is where most of my time is spent.
Don’t get me started on the signage that is so high up in the air (that you need binoculars to read) that says residents and permit holders only can drive down certain roads
If they were serious about congestion and polluting the area then why not report the restrictions to Google Maps so sat nav’s can make sure people don’t drive down these roads.
The fact they don’t and have the signage impossibly high up in the air you can’t see it let alone read it suggests they aren’t interested in polluting the area but more interested in the money from the fines.