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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the cafe staff should have given the money to this homeless man?

243 replies

Eastie77Returns · 03/08/2025 14:15

I went to a cafe earlier today. There was a man outside who regularly sits with a sign stating he is homeless and asking for money. At one point a man came in, handed a member of the cafe staff a £20 note and left. It turned out he had given the staff this money to buy a meal for the homeless man who subsequently came into the cafe and ordered some food and drink. It was clearly a regular occurrence as the staff member automatically knew to charge the bill to the £20. When she had rung everything up she handed the man his meal and he asked for his change. She refused and said “No, the money is only to be used for food here. You know this. If you want to use any of the change you can order something else tomorrow”

The homeless man became angry and shouted that he wanted his money. The whole episode escalated and he began banging a table. A male member of staff eventually escorted/pushed him outside.

AIBU to think the cafe should have just given him the money??

OP posts:
Dilemma654 · 03/08/2025 19:18

UsingAMansNameInAWomensWorld · 03/08/2025 19:10

So America. Which has a different outlook and situation to the UK...

No. She was in holiday in San Francisco and met the homeless man.

BoredZelda · 03/08/2025 19:22

taxidriver · 03/08/2025 15:40

even Shelter advise not to give cash to the homeless

Of course Shelter advise that. In 2024 they spent £82m on giving advice and fundraising. They also lobbied government for a change in landlord legislation which they were warned would lead to more homelessness. And it did. They do not provide accommodation for anyone who is a rough sleeper and actually, their services are very difficult for those people to access. The reason they don’t want you to give a homeless person money, because Shelter want you to thunk by giving it to them, they are helping those who are living on the streets. It doesn’t.

Equally, you’ll see local councils suggesting you don’t give them cash, nothing at all to do with not helping them, they just don’t want you to encourage them. When you look at the pros and cons of direct giving, the cons are largely all about the donor or society than the individual themselves, whereas the pros are all about the individual.

Views are mixed on whether you should or shouldn’t, but most importantly, people who have been sleeping rough and have managed to get their life back on track say giving them some money helped them at a time when they were in trouble, and usually led to some kind of interaction which helped them more than the money did.

It’s far too easy to judge someone. You either think the person on the street deserves some help or not. Giving in a certain way because you feel there should be strings attached is not an altruistic act.

whynotwhatknot · 03/08/2025 19:24

i grew up in east london and i get it-its not his money so not his change to take

did u offer any money

amillionandone · 03/08/2025 19:28

If I ran the cafe, I'd refuse to be put in the middle again. The man paying can either buy something to give the homeless man himself or give him money to do with as he pleases. This is extra trouble the cafe workers simply don't need, and it could easily end up convincing their paying customers to go somewhere without the shouting and pounding of tables.

Greenbird88 · 03/08/2025 19:30

If I was the donor I would have wanted the man to have food, drink and then allowed to spend the rest as he saw fit.

You’re not the donor. And that’s clearly not what the donor wanted, or else they would have just handed the homeless person the £20 in the first place. Out of interest if you were so concerned for them getting the change, why didn’t you offer them the cash equivalent yourself?

SilkCottonTree · 03/08/2025 19:31

Eastie77Returns · 03/08/2025 18:48

It's interesting. There was a thread the other day where someone was complaining about women with NHS Healthy Start cards using the cards to buy alcohol and cigarettes. The guidelines state that they are only to to be used for fruit, veg and milk. However most people on the thread rounded on the complainer and said she was BU, people should be allowed to use the money on the card however they see fit, it's no-one's business, how dare she try to police struggling mothers.

So some people can use money meant for healthy food and drink on alcohol and cigarettes - both products that can be as harmful and addictive as drugs - because they should be allowed to choose how they spend that money and it's demeaning to force them to only spend money on specific items. But the homeless man on the street cannot use a penny of the £20 elsewhere because it was only meant for food in the cafe. Well ok.

But these cards are given directly to the women to use, in your case the £20 was not given directly to the homeless man, it was given to the cafe to pay for the man's food. I don't know why you are not getting this point, the money was not the man's money for him to be entitled to the change. I think you are ignoring this point as your whole spiel of righteous indignation would be ruined, and you don't want to back down. I recognise your name as a regular poster so perhaps you feel a bit embarrassed about misjudging this situation?

BoredZelda · 03/08/2025 19:31

Supersimkin7 · 03/08/2025 18:37

You get toiletries and pants, etc at homeless shelters.

Most times homeless is a polite word for junkie and drunk.

That makes no difference to how respectful you need to be, but you do have the right to refuse to pay a dealer.

Because there are loads of those, and rough sleepers have no problems accessing them at all even where they do exist. 🙄

BoredZelda · 03/08/2025 19:37

nadine90 · 03/08/2025 18:28

Any charity, organisation or person who works with the homeless will tell you not to give homeless people money directly. If someone is homeless, their best chance of getting out of that situation is by engaging with local services and charities. Regardless of whether they are addicted to something or not. Charities can provide essentials and practical support and shelters can provide beds, but homeless people often have nowhere to go for most of the day. So this man paying for the homeless man to go in the cafe and have lunch means that he has a meal, shelter from the weather for an hour or two, somewhere to charge his phone, connect to wifi and have people who are seeing him regularly. If you want to give someone money on the unlikely chance it will be spent wisely and not on drugs/alcohol, you do that and have the what-ifs on your conscience. But you can’t criticise others trying to look out for a homeless person in a more realistic and practical way.

This is not true. Views are mixed, even among those who work within individual charities.

Lilaclinacre · 03/08/2025 19:40

Dilemma654 · 03/08/2025 19:01

You're welcome to Google Natalie Williams, jubilee+, homeless, alcoholic. San Fransisco to try to find the link.

I've had a quick look but can't find it.

She sounds like an American CEO though and theres quite a bit of difference between the UK and America in the reasons for homelessness and the social safety net. A lot of people in America end up homeless due to lack of social safety net and so drink/take drugs to cope with that, whereas in the UK its more likely that someone is homeless because theyre a drug addict/alcoholic and wont engage with services due to the addiction etc.

UsingAMansNameInAWomensWorld · 03/08/2025 19:41

BoredZelda · 03/08/2025 19:37

This is not true. Views are mixed, even among those who work within individual charities.

There are plenty of PP here who work with the homeless and all day that giving money isn't the way

steff13 · 03/08/2025 19:43

Lilaclinacre · 03/08/2025 19:40

She sounds like an American CEO though and theres quite a bit of difference between the UK and America in the reasons for homelessness and the social safety net. A lot of people in America end up homeless due to lack of social safety net and so drink/take drugs to cope with that, whereas in the UK its more likely that someone is homeless because theyre a drug addict/alcoholic and wont engage with services due to the addiction etc.

We have a social safety net here. We have food stamps, Medicaid, public housing, income assistance.

BoredZelda · 03/08/2025 19:43

GreyCarpet · 03/08/2025 18:18

BoredZelda

I auppose the bottom line is that people will support in one of a variety of ways and will chose what feels right akd comfortable to them.

And that is their right to do so - it's their money.

Some will give money in the assumption it will buy a few days of essentials from Lidl but not caring too much.

Some will want to provide a meal.

Some will want to give cash.

It sounds like I'm contradicting what I've just said about humanity and individuality but the dynamic is never going to feel fair and equal because it is inherently unequal when one person needs and another person gives.

But, ultimately, everyone will have their own boundaries, reasons and motivations and I think those can be very personal decisions.

As long as people are offering help and support, I don't think the exact nature of it should be criticised too harshly.

I agree. People have a choice to do what they wish. I think it’s important to understand the full extent of your choices though. E.g giving money to Shelter will not help that rough sleeper, giving to an organisation which provides direct support is much better. Rough sleepers don’t always take your cash and go off to the local drug dealer or off licence, often it provides immediate help in buying the things we all need to survive, not just food. Beggars aren’t all shipped in from their luxury flats to sit in the pissing rain asking for cash.

In any event, when you see someone on the street asking for money, don’t ignore them, at least give them some human interaction.

BoredZelda · 03/08/2025 19:44

UsingAMansNameInAWomensWorld · 03/08/2025 19:41

There are plenty of PP here who work with the homeless and all day that giving money isn't the way

That tiny snapshot means nothing.

How many of them are ex-homeless for example?

Lilaclinacre · 03/08/2025 19:46

steff13 · 03/08/2025 19:43

We have a social safety net here. We have food stamps, Medicaid, public housing, income assistance.

You do indeed, but it's definitely not as generous as UK and European safety nets and healthcare both physical and mental here is universal so no bankruptcy due to ill health (although it is by no means perfect).

BCBird · 03/08/2025 19:46

I regularly buy food for homeless people in.my town but will never give money. There are signs up that try to dissuade people from. giving money

N0Tfunny · 03/08/2025 19:52

RantzNotBantz · 03/08/2025 15:47

You are very naive OP.

I have worked with homeless people. If this generous man has clearly made this arrangement before he probably knows more about the man than you.

And staff at work started supporting some homeless people who were begging by our tube station. Before long we had human shit and drug paraphernalia in our entrance every morning. Staff called the local homeless team who came and said they knew the couple, that they had a hostel room and a key worker over the other side of London but were in our area because that is where their dealer was. And they preferred to sleep in our doorway close to their drug supply.

This type of situation is very common . Well meaning people want to help, but the situation is very complicated and kind but naive people can unwittingly make things worse.

If you want to help peole who are homeless or affected by addition, please give your time, money or goods to charities who know what they are doing. In every large city there’s a network of voluntary organisations who work together - some big ones you will have heard of ( like shelter) as well as small local groups.

Please please consider supporting them ( and gift aiding your donation if it’s cash ). Paying towards the salary of an addictions worker to support someone coming out of rehab or a tenancy support worker ( to stop someone losing their tenancy ) is kinder and more sustainable than giving someone cash for a bottle of cheap cider .

I know it’s doesn’t have that same “ feel good “ factor for the donor as handing someone £20 so you can feel like a big person. But you might be buying them the drugs or alcohol that contributes to a fatal overdose.

That’s one of the reasons why there are so many overdoses at Christmas - it’s the people on nights out guiltily handing out cash.

Awwlookatmybabyspider · 03/08/2025 20:03

Eastie77Returns · 03/08/2025 14:48

Why is everyone assuming he planned to use the money on drugs? Quite the leap. He may have wanted to go to Lidl and buy a few days worth of food rather than spend it on a single panini in a cafe? Or perhaps he needed a personal hygiene item. The tone adopted by the cafe staff member when she refused to give him the money was really patronising and I think that is what got my back up more than anything else.

Agree why do peoples' just automatically go to he must be an addict. Speaking about addicts in general here but if they want money for a fix come hell or high water someway somehow they'll get it. Many would have no qualms whatsoever about mugging a elderly man or women. I Therefore I don't necessarily think not giving them money is the answer to everyone's prayers. I don't know what the answer is

latetothefisting · 03/08/2025 20:04

Imaybeoldbutstillrandy · 03/08/2025 17:38

Surely the cafe could have put the change 'behind the till' for the homeless man to credit them to use for future purchases? I think it's wrong that they should pocket whatever wasn't sent - it could buy the homeless person a coffee or whatever in the future.

Surely you could have bothered to properly read the OP where she said they did exactly that?

Still waiting for OP to explain why she didn't give him the money for him to spend on "personal hygiene items" himself...

EmeraldShamrock000 · 03/08/2025 20:07

latetothefisting · 03/08/2025 20:04

Surely you could have bothered to properly read the OP where she said they did exactly that?

Still waiting for OP to explain why she didn't give him the money for him to spend on "personal hygiene items" himself...

Exactly. If they were so concerned they could have given him the £7 for toiletries, or whatever. 😉

Awwlookatmybabyspider · 03/08/2025 20:07

latetothefisting · 03/08/2025 20:04

Surely you could have bothered to properly read the OP where she said they did exactly that?

Still waiting for OP to explain why she didn't give him the money for him to spend on "personal hygiene items" himself...

She may not have had any spare money

Digdongdoo · 03/08/2025 20:10

Awwlookatmybabyspider · 03/08/2025 20:07

She may not have had any spare money

Perhaps OP should have gone to Lidl instead of a cafe? Then she might have had £7 to spare herself?

Dilemma654 · 03/08/2025 20:12

Lilaclinacre · 03/08/2025 19:40

She sounds like an American CEO though and theres quite a bit of difference between the UK and America in the reasons for homelessness and the social safety net. A lot of people in America end up homeless due to lack of social safety net and so drink/take drugs to cope with that, whereas in the UK its more likely that someone is homeless because theyre a drug addict/alcoholic and wont engage with services due to the addiction etc.

She really isn't American. Far from it 🤣

https://www.newfrontierstogether.org/words/761/from-free-school-meals-to-ceo/

From free school meals to CEO | Newfrontiers

<strong>The new chief executive of Jubilee+, Natalie Williams, talks to <a href="https://www.womanalive.co.uk/stories/view?articleid=3438" target="_self">Woman Alive</a> about imposter syndrome, and why taking up the role feels like a prophetic stateme...

https://www.newfrontierstogether.org/words/761/from-free-school-meals-to-ceo/

UsingAMansNameInAWomensWorld · 03/08/2025 20:15

BoredZelda · 03/08/2025 19:43

I agree. People have a choice to do what they wish. I think it’s important to understand the full extent of your choices though. E.g giving money to Shelter will not help that rough sleeper, giving to an organisation which provides direct support is much better. Rough sleepers don’t always take your cash and go off to the local drug dealer or off licence, often it provides immediate help in buying the things we all need to survive, not just food. Beggars aren’t all shipped in from their luxury flats to sit in the pissing rain asking for cash.

In any event, when you see someone on the street asking for money, don’t ignore them, at least give them some human interaction.

Lots of them ARE just coming to beg and then going home to a cushy apartment round here

All the little, independent charities who work with them will say it here

(So no hatred to Shelter )

Jc2001 · 03/08/2025 20:16

Awwlookatmybabyspider · 03/08/2025 20:07

She may not have had any spare money

But happy to decide how to spend other people's money.

saveforthat · 03/08/2025 20:19

Greenbird88 · 03/08/2025 19:30

If I was the donor I would have wanted the man to have food, drink and then allowed to spend the rest as he saw fit.

You’re not the donor. And that’s clearly not what the donor wanted, or else they would have just handed the homeless person the £20 in the first place. Out of interest if you were so concerned for them getting the change, why didn’t you offer them the cash equivalent yourself?

Exactly. If the donor wanted the man to have the cash he could have just given it too him.