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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Over familiar shop assistant

393 replies

StinkyCheeseMoose · 05/07/2025 19:43

I had a bad attack of internal rage today.

Apart from a bit of snippiness - which the subject of my rage quite possibly didn't notice - I managed to keep it to myself.

I work in an office close to the high street of a small town. Every lunchtime I walk into town to buy my lunch and take it back to the office.

On my way back, I go into the newsagent to buy a newspaper and a flake.

The shop assistant is murderous-thought inducingly annoying. She is the kind of person who speaks to her elderly customers in a higher than usual sing-sing voice and seems to think that a bit of patronising chit-chat should be part of the service.

My annoyance started to accelerate a few weeks ago. I had bought a sausage roll from Greggs before I went into the newsagent.

"Oooo! That smells nice, what are we having for lunch today?" She asked.

I decided to ignore her question and paid for my paper and flake.

A few days ago, the weather was colder than had been forecast (unfortunately, the heatwave everyone else seems to be getting has passed us by). It was cold and windy and I wasn't wearing a jacket or cardigan.

"Oooo! Aren't you cold dressed like that?" She asked.

I ignored her question and paid for my paper and flake.

Yesterday, I put my paper and flake on the counter and waited to pay. As she picked up my flake, she said:

"Oooo! You really love these, don't you? You'll look like one soon if you aren't careful"

Am I unreasonable to expect a shop assistant to respect my privacy, not to quiz me on what I am having for lunch, comment on what I am wearing or what I am buying?

I don't mind a quick "It's a lovely day today" type of interaction, but all I actually want from her is quick and efficient service.

OP posts:
PreciousMomentsHun · 06/07/2025 13:24

NazeLife · 06/07/2025 09:36

I buy a newspaper! I dread the day when they stop printing them.

Right. Lining my hamster cage with iPads is going to be prohibitively expensive.

BIossomtoes · 06/07/2025 13:26

Would that my life was so perfect that I had the headspace to be offended by trivial comments from someone serving me in a shop.

RominaDina · 06/07/2025 13:31

PreciousMomentsHun · 06/07/2025 13:24

Right. Lining my hamster cage with iPads is going to be prohibitively expensive.

Perhaps use Flake wrappers. The OP must get through loads.

tumblingdowntherabbithole · 06/07/2025 13:36

She's not trying to make friends with you and she really doesn't give a shit about what you're wearing, having for lunch, or in how many times you buy a flake - she's just chatting, making small-talk and passing the time.

Stop being so bloody miserable and shop elsewhere if it pisses you off so much.

thisisfrommathilda · 06/07/2025 13:54

Victoria Meldrew.

latetothefisting · 06/07/2025 16:02

Drowninginconfusion · 06/07/2025 13:13

Honestly I don’t know where these women are in real life. At work if I walked in and said “Can you believe the woman in the shop commented on the smell of my lunch and asked what it was when it’s clearly concealed in a bag.” Every single one of my colleagues would laugh and say something along the lines of ‘nosey cow’. I genuinely don’t believe all these people would be okay with it. I buy a Costa every single day I’m working at a particular school. It’s really a waste of money, I could take a flask but I like the 10 minute walk and the act of buying it and I can afford it because I don’t work in a shop for minimum wage 🤷🏻‍♀️ enjoy your overpriced flake.

If my colleague walked in and referred to their lunch being "concealed" we'd all be more likely to take the piss out of that and ask them why they were going to such efforts to disguise a sausage roll, than a shop worker trying to be friendly.

But then perhaps that's because we're not stuck up - your "because I don't work in a shop for minimum wage" is very enlightening as to your character.

Daftypants · 06/07/2025 18:07

🤣 change things up a bit and buy a Twirl instead 😉

knor · 06/07/2025 18:17

Erm…sorry OP but are you saying you just constantly ignore her? She’s hardly trying to invade your privacy by saying the sausage roll smells nice and you always buy a flake? What exact intel is she going to gather from this information?

joking aside, I genuinely just think she’s trying to be friendly. You could just smile and say yes to her questions?

RominaDina · 06/07/2025 18:27

knor · 06/07/2025 18:17

Erm…sorry OP but are you saying you just constantly ignore her? She’s hardly trying to invade your privacy by saying the sausage roll smells nice and you always buy a flake? What exact intel is she going to gather from this information?

joking aside, I genuinely just think she’s trying to be friendly. You could just smile and say yes to her questions?

Dear lord! She's not going to do that! 😱

Spinmerightroundbaby · 06/07/2025 18:30

YABU. She’s just trying to be friendly and personable. Yes, it’s cringeworthy and I wouldn’t love it either, but you’re coming across a bit like Victor Meldrew from One Foot in the Grave…

PumpKim · 06/07/2025 18:32

I LOL at the turning into a flake comment 🤣
I reckon she's winding you up now and she sees you as an amusing challenge.

JayJayj · 06/07/2025 18:40

Careeradviceplease1234 · 06/07/2025 10:57

Is "what's for lunch?" really a personal question?

Stop quizzing her on such a personal topic!! 🙄🤣🤣
(sarcasm, just incase)

NoelFaraday · 06/07/2025 18:52

Op would have been great on Beadle’s About!

A set up where the shop keeper has an emergency and can’t lock the shop so the op has to run it for her as the shop keeper runs out and then there is a steady stream of rude customers!

The op gets more and more wound up until steam is coming out of her ears and then Beadle appears as a delivery driver with a funny accent and there’s been a mistake and the shop have ordered 100,000 flakes instead of 100 and as the op steps outside the shop a tipper lorry deposits all the flakes on top of her…..

Bigcat25 · 06/07/2025 18:59

Is asking what lunch item smells so good really personal? Most people wouldn't find it so. She didn't ask you your address or how much your paycheck is.

RominaDina · 06/07/2025 19:00

NoelFaraday · 06/07/2025 18:52

Op would have been great on Beadle’s About!

A set up where the shop keeper has an emergency and can’t lock the shop so the op has to run it for her as the shop keeper runs out and then there is a steady stream of rude customers!

The op gets more and more wound up until steam is coming out of her ears and then Beadle appears as a delivery driver with a funny accent and there’s been a mistake and the shop have ordered 100,000 flakes instead of 100 and as the op steps outside the shop a tipper lorry deposits all the flakes on top of her…..

😂😂

Dolphin78 · 06/07/2025 19:10

I’m from down south and I love a bit of chit chat in the shop.
Although the one I didn’t like was the bloke in Waitrose serving me who said “you weren’t paying attention”.. as I was distracted when paying. I said “ right yes well I’ve just lost my job” that was awkward..

Serpentstooth · 06/07/2025 19:11

And the poor woman has to put up with serving you every day. I expect she is developing a case of performative niceness just to annoy you and is probably practicing in front of the mirror right now. Good luck to her. Shop elsewhere, there are machines in supermarkets that don't interact with you at all. Go to one.

suerte1998 · 06/07/2025 19:15

Flashahah · 05/07/2025 19:58

Honestly! I’d take my custom elsewhere!

I’m sure the assistant will be glad of it!

”Quizzed about what you’re having for lunch” 🤣🤣🤣

I know, polite mundane small talk, which most customer service assistants do to an extent, isn't "quizzing" someone....

B1anche · 06/07/2025 19:18

Serpentstooth · 06/07/2025 19:11

And the poor woman has to put up with serving you every day. I expect she is developing a case of performative niceness just to annoy you and is probably practicing in front of the mirror right now. Good luck to her. Shop elsewhere, there are machines in supermarkets that don't interact with you at all. Go to one.

I hope she's reading this and is now planning to up her game with her intrusive questioning!

legolegoeverywhereandnotadroptodrink · 06/07/2025 19:20

Yabu to buy a flake every day

greggs and a flake? Healthy 🤣

Bikergran · 06/07/2025 19:22

It would be a lot cheaper to buy your Flakes in multipacks from the supermarket.

MrsKeats · 06/07/2025 19:23

Are you southern by any chance?

Okiedokie123 · 06/07/2025 19:24

Id find a different shop for my lunchtime goodies. People like her wind me up too. But then actually I take a packed lunch almost everyday. For me thats a lot cheaper and healthier and more variety (few lunch options in our town for vegetarians especially).

RAPSMom · 06/07/2025 19:29

TBH I think you are rude hearing and ignoring the person asking you a question, you obviously have no manners at all…

vyvyanne · 06/07/2025 19:30

I should be able to use the shop conveniently situated close to my place of work without being quizzed about my personal choices by a complete stranger

She might have volunteered in a charity shop for experience. The customers there want to tell you every last thing about themselves and are happy to supply details ad infinitum. A lady today told me that she was buying a huge second hand bread bin not for bread, but for her milkman to put her bottles in to stop the birds pecking the tops off. I hadn't asked. I rarely ask why people buy things.

It works both ways.

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