To think they should have kept serving me?

[itsotoy]

Went to collect 4 parcels from my local shop. I told her I had 4, she gave me 1 and said “thanks, bye” … I informed it again it was 4. It was taking ages and she claimed she couldn’t find it - but she’d already scanned my code and signed it in the book that it had been collected.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Sorry I get there was a queue of 2 people but I was there first and was in the middle of being served and had already been patiently waiting. I don’t think I should have to wait even longer because they couldn’t find my parcel.

It's annoying when stuff like this happens.
But some local shops literally have a big pile of parcels in a fairly unruly way and it takes them a while to find stuff if something is awry.
They sometimes get a huge load of parcels and are also serving regular customers and it becomes a bit overwhelming.
Try not to hold it against them.

Exactly. If this is a regular problem for them, they need to find a workaround. My local Spar is very good in this respect. My local Tesco is less than useless, to the point that I no longer get parcels delivered there because they never seem to be able to find them.

Dedicated parcel staff ? 😂
The idea is getting something dropped off at a shop so you can collect it when it’s convenient for yourself not to be told you have to collect between 12&4pm when the dedicated parcel staff are there 🤦‍♀️

Thank you for that info, I had never heard of it and have just tried to Google it to find out how many people use it but apparently the DWP do not keep stats/make stats available. I am guessing it must be a small amount of vulnerable people who are paid this way, and it is good that they can access their money without having a bank account.

They need to sort themselves out, though. There is always the option not to be a Click and Collect point, if they can't manage the logistics of it, then they shouldn't offer the service in the first place.

I assume it’s a very small local shop with one or two staff. Personally I always say to customers who are there just to purchase items to go first if there’s only one person on the till as I know it could take a while to find my parcels in the store cupboard or wherever and it’ll take two seconds to scan their pint of milk.

A two Ronnies sketch!

Yes OP- stop faffing about and put us out of our misery!😀

OP, you’re not wrong. About either the ridiculousness of some MN posters or about the fuckwittery in the shop.

Chalk it all up to experience and thank the universe that you’re not as hard of understanding as either the people in the shop or the posters here.

Jesus wept.

Only posting to see if you got your other 3 parcels ?

It depends really. If it's an independent shop and maybe the owner works alongside one other person, that person calls in sick and it makes a backlog. These things do happen in small businesses.

Because people can’t function day to day by themselves. Honestly when they do actually start thinking it’s gonna hurt their heads.

YABU for not saying in your OP it was a shop.

Shops are trying to stay open, and they make only 20p from your parcel.

I don’t blame the, for prioritising paying customers.

If it was the Post Office then I would have said complain.

She did say it wasa shop. First sentence. What the shop makes from offering this service isn't OP's concern.

How was the op the faffer?

The shop is providing a service and it was her turn to be served, whether she was buying items from the shop or collecting parcels they should have dealt with her before moving on to the next customer. They was rude to do that op , you was faffing at all you was just using a service they are providing

You're not going to get an answer.
They ignored all questions about how they reached that conclusion and moved on to a different reason why the op is wrong

It’s like ordering 4 pints of milk and being given one. You ask for the others and get told to move aside while they serve other people first.

Op is a customer and should have been served. That’s their job. With two staff one can serve and one can look.

Really weird of them. You didn’t do anything wrong. They should have got your parcels as you were first in the queue.

Are you replying on the wrong thread? Who is a faffer?

We've got entirely the service we've cultivated as a society at the moment. The jobs that serve others have been devalued to the point they're worth nothing. Poor service is a predictable result of making the act of delivering that service practically worthless.

Look at what people have said about the shop & it's workers on here....... For what is a bit of mild inconvenience at it's worst. You'd think they'd beat OP around the head with her parcels when they found them.

The complaints culture doesn't seem to be working considering that so many people seem to think customer service is getting worse and yet more people than ever are complaining, and complaining about the smallest little things.

We reap what we sew 🤷🏼‍♀️

My mum hasn’t got a bank account. Her pension gets paid into a post office account (nothing else can be paid into it, she can’t use the card in a cashpoint and she can’t set up DD or use her card to pay for anything) and she uses her PO card and a pin to withdraw the cash. ETA, I was quoting a pp who was talking about pensions, but the quote vanished; there was a reason for me to say it!

OP, what I want to know is what happened when they’d served the people behind you? Did they find your other three parcels?

I'd have been annoyed if I was in the queue but annoyed about the fact that if there were 4 parcels for the same person they weren't all stored together as they should have been, and that the staff member seemed to sign off having only handed over 1.
That's poor customer service.

Also, if they need time to deal with multiple parcels then they should make this clear to customers.

Why on earth do they offer the service if they make so little from it? It isn't compulsory to offer Click and Collect.

I’d guess it would be to get people into the shop and hoping they’d buy something while they were there.