To think they should have kept serving me?

[itsotoy]

Went to collect 4 parcels from my local shop. I told her I had 4, she gave me 1 and said “thanks, bye” … I informed it again it was 4. It was taking ages and she claimed she couldn’t find it - but she’d already scanned my code and signed it in the book that it had been collected.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Sorry I get there was a queue of 2 people but I was there first and was in the middle of being served and had already been patiently waiting. I don’t think I should have to wait even longer because they couldn’t find my parcel.

I work in a shop that sends and receives parcels,thankfully my customers think of each other and if they have more than one collection/drop off they tend to let others go first (the paying customers who keep us in business) I would've thought it's common courtesy that if you're gonna be longer than someone with say a drink and a packet of crisps you let them go 1st 🤷‍♀️. FYI : if a customer has a few parcels I usually put them together so there's no searching needed. Maybe the staff in the shop you went to didn't address the issue with politeness.

They’re small businesses dealing with giants like Hermes and Vinted and eBay. They have zero negotiating power so end up with shitty deals. They want to offer the service but are so poorly remunerated that it’s not worth their time.

Why do they want to offer the service if it is so poorly paid, though? Evri et al may be powerful, but they're not so powerful that they can oblige a newsagent to offer a Click and Collect service.

She’s probably too busy faffing around to reply. 😀

Though she certainly didn’t faff in the shop.

Probably would have been better off looking for them herself tbf 🤣

Why do they do it then? If it is not worth it

It's annoying for you but they did the right thing.

@SingleNLovingLife How do you know though that the person next in the queue that's only holding a Mars Bar and a pint of milk isn't also at the same time going to top up their electric/gas/travel cards, cash in 15 lottery scratch cards, buy loads of cigarettes and alcohol which is all behind the counter and has to be asked for and also has a parcel to collect 😂

You do realise you came here for opinions?!
And opinions you got!!

Personally, I think you are being mega unreasonable. Had you been patient, you might have had a more pleasant experience.

She was patient.
Because she had to wait.

All the comments she has made about why should she wait, paints a different picture of 'patience' to me.

She waited because they had booked them out when she didn't have her parcel. Not because she showed humilty whilst waiting.

She isn't coming off very well in this thread.

Because they’re often the centre of the community and they want to cater to their customers.

Not really because the other staff member had to intervene.

No they didn't.
One member of staff to serve her and actually bother to LOOK for her parcels, and a second member of staff to serve whoever was next.
That's generally how shops work 🙄

I wonder how many on this thread actually regularly use these small corner shops/convenience stores.
They seem to sell a gazillion and 1 different products and offer 1001 different services.
They have a constant flow of customers so why should one person be considered more important than another?

I would have happily waited. But, that’s just me.

Read it again. Carefully.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

"The guy with her" - so the other member of staff.

Yeah, that's what I said - another staff member had to intervene.

@nomas so what's the issue?
1 member of staff to serve the OP who was halfway through her transaction.
1 member of staff to serve other customers.
As I said.... that's generally how shops work 😂

The point is OP likely wasn't patient because the other staff member had to speak to her too, instead of serving other customers.

How do we know that?
From what I can tell is she just said "actually there's 4 parcels" (after having been handed just 1 and a piece of paper that declared she had received 4).

This thread is absolutely wild. @itsotoyyou are absolutely not being unreasonable. I hope you got your parcels.

Clearly OP realised she was at fault and had got the other 3 parcels delivered somewhere else otherwise she would have said by now. Clearly faffing holding everyone up

It wasnt her holding people up, it was the staff member not looking for the other parcels- and reven more so the second member of staff who could've served the other customers