To think they should have kept serving me?

[itsotoy]

Went to collect 4 parcels from my local shop. I told her I had 4, she gave me 1 and said “thanks, bye” … I informed it again it was 4. It was taking ages and she claimed she couldn’t find it - but she’d already scanned my code and signed it in the book that it had been collected.

She said “yeah I can’t find it” and then the guy with her told me I would need to wait whilst they served the queue behind me.

Sorry I get there was a queue of 2 people but I was there first and was in the middle of being served and had already been patiently waiting. I don’t think I should have to wait even longer because they couldn’t find my parcel.

But there were TWO staff. One could look for the parcel while the other served the customers. I really don't see what's so difficult.

You seem oblivious to the fact that you’re a paying customer too. You’re paying for the service they choose to offer. If they don’t employ enough staff not to keep you waiting while they serve others who are after you in the queue, then they shouldn’t be offering the service. This is the reason British people put up with shit service not tolerated anywhere else.

They are paid to provide the service. If OP had been notified that four parcels were awaiting collection, then do you really think it’s too much to ask for the four parcels to be available when she turned up ? So yes, l would expect them to have them all together and easily located - that’s what they’re being paid to do.

I think sometimes OP you gotta choose your battles and let this one go. Im guessing they eventually found the parcel? Dont give this headspace.

Four candles... classic

There was no queue behind me when she started serving me. Maybe I should have checked the amount of people on the street outside to try and predict who might come in and immediately tell them to go in front of me.

But did you get all 4 parcels 😁

If I were waiting in the queue I would be glad you were made to wait.
Next time collect one at a time, or only go when the place has no queue, and you don't create a queue with your demands.
If the staff are so inefficient, don't use the place as a pick up.

She just said....
There. Was. No. Queue.
🙄

Do we not know yet? Ffs.

I'm assuming that the OP did and just wants to vent.

@itsotoy please put us out of our misery and tell us you did get all 4 !!!
No one will sleep tonight if we don't know.
😴

Sometimes it’s the company who says they’re delivering there. Why shouldn’t she pick up 4 at once. The shop should be able to manage that , if they can’t they shouldn’t be a delivery hub or they should get more staff and be more efficient.
Would it kill people to queue ?

This thread is unreal. OP do you find all normal interactions in life very stressful?

But this wasn't normal.
She was being served but then they decided to not finish serving her.
They confirmed on paperwork she had received 4 parcels. She hadn't. They gave her 1.
They had not finished the transaction.
You think that's a normal way to be treated in a shop?

Oh of course she did, she just wants to share the outrage that she was made to wait for them to serve a couple of actual
paying customers before she got her four parcels.

The nerve of those minimum wage shop workers who couldn't IMMEDIATELY find her multiple parcels and thought it better to serve customers in a queue and then return to her….How dare they!

hope you never get your parcels

what a ridiculous post

You seem oblivious to the fact that I never said the others were paying customers and I’m not. I said ‘I always wait for the owner to serve customers buying goods.’, not ‘I always wait for the owner to serve paying customers’.

So yes, I do know I’m a paying customer, but I also know they get pennies from my custom so I’m not going to force them to serve me first and look for 4 parcels.

The 4 parcels may be from 4 different companies / delivery services.

They’re getting pennies per parcel, they’re not going to sit there matching names on all the parcels and stacking them on shelves in alphabetical order.

You want DHL service, pay for DHL service.

@nomas but seriously - how long would you be happy to stand there and wait?
What if it's a constant flow of customers that keep coming and coming.
I really can't believe that you'd be happy to be halfway through your transaction and then told "sorry but we are going to stop serving you and make you stand here for an hour".
What if those in the queue were also there for parcels? Or stuff that I imagine the shop makes little money on (topping up their gas card or whatever)?
The OP was halfway through her transaction. The staff should have finished serving her.
She's just as important as everyone else in that shop.

Yes? Your point? We are talking about the person serving. We still don’t even know if they got all 4 parcels in the end, don’t think we will find out what the other staff member was actually doing 🤦🏻‍♀️

I already said that if it was someone else waiting for a parcel, then I would expect to be served first.

I really can't believe that you'd be happy to be halfway through your transaction and then told "sorry but we are going to stop serving you and make you stand here for an hour".

Again, it’s unlikely to be an hour. It’s a small shop, not a supermarket, and unlikely to be a constant flow of customers.

And yes, if they gave me one of my parcels, and wanted to serve someone buying something behind me, I would be totally fine with that.

@nomas as I said upthread my local corner shop - which offers all sorts of services - does have a constant flow of customers. It's never quiet in there 😂
I said at the beginning of the thread they often serve more than one person at a time. Often literally over my head as I am only 5ft. I hate that. They often say "next please" before you've even paid.
I'm always thinking "ffs just do one at a time".

Yeah, that’s not very nice of them. I’m not very tall so that would annoy me.

I guess I’m going by local shop, which can get busy but you never wait more than a few minutes to be served even at busy times.

The staff seem to judge it quite well, getting my parcel for me between customers buying things.

Bollocks it is!

People who are saying they’d be happy for their service to be suspended indefinitely are talking 💩