To want my parcel - woman denying accepting it but I have a photo..

[BitOutOfPractice]

I ordered some stuff off sports direct (about £20 worth) and, because I haven’t ordered off there for a couple of years, stupidly got it sent to my old address which was stored on the web site. Yes I know it’s annoying and stupid so I don’t need that lecture.

So once I clocked on what had happened, I went round there to collect it - couple of days later. The woman who bought the house off me completely denies having received it, despite the courier’s photo showing it being accepted at the front door. I can see two sets of children’s feet at the door on the picture. I obviously recognise the doorstep - I lived there for nearly 20 years.

Please note, I did not shout or accuse, I was very polite, I said I was “puzzled” and that there must have been some sort of confusion but she was adamant she hadn’t had it. It was a shoe box sized parcel so not massive to store and not easy to lose either.

Do you clever lot have any idea if there’s anything I can do?

I half expected her to come to the door wearing my gym gear 😆

I'd be so annoyed I'd tell her I was reporting it to the police anyway

Go around and show her the photo (print it off) and say can she double check before you contact the police about theft and also post the whole thing on social media in case anyone can shed any light on the situation.

Or a female friend! 😉 We have a very well put together delivery woman that I call the Glamazon!! 😁

Well, you could contact the company and tell them the lady reports not accepting the parcel and get a refund, then correcting your delivery address.

as others have said, if you are completely sure the photo is her front door, knock again and tell her you intend to call the police as they’ve clearly got it.

It could still be her even if her profile says a different address.

Could be she hasn't updated her old address.
Worth a try.

Like the @DeSoleil 's idea of a glitter parcel.
Send one through the post in a big envelope.

It’s happened to me before. When I went to collect it they gave the card back but had not received any chocolates…
Honestly though I think you’ve just got to accept it, they obviously don’t want to give it back and there’s not really anything you can do about it.

You could report it as theft or you could contact the store and say you never received it. This is the truth as they denied knowledge of that package. I would just let the store sort it out.

Oh I said get a refund I didn't read your post correctly, you hadn't changed your address. It's a lost cause isn't it?

I have shown her the photo. She agreed it was her house. She was just completely puzzled what could have happened to it. As was her husband.

@MatildaTheCat yes it was a perfectly amicable sale.

@notenoughhere i know it’s not my front door you narna. It was an attempt at humour.

To all the other posters saying it’s my fault, yes, I know. I said so in my op. It’s still really bloody annoying though right?

There was A pair of sea-salt knock off sandals in the parcel. I hope they give her blisters.

Do you know any of the old neighbours well? CCTV?
I had a “friend “ come round whilst I was out who took my parcel when she had come by. ( the neighbour told me) my eldest was home so saw her distinctive car pull onto my drive as I wasn’t home but like most lazy teenagers he didn’t answer the door)

so I rang her and asked how she was and I said you wouldn’t believe but someone has stolen my bloody adidas parcel, but it’s ok, as the neighbour has cctv on his window sill and said he will check it when he gets back in from work …

suffice to say she said immediately she had the parcel and had taken it for safe keeping (got delivered at 11am she came by at 1pm and I had called her at 4pm- she didn’t call me) and how she was actually en route to drop it back off (she didn’t live far from me) when she came I could see she had opened the corner of it so could see what was inside. Needless to say I went nuts at her and friend no more.

I forgot to add there was no cctv- called her bluff

Are you a regular Sports Direct shopper? Mike Ashley doesn't know the meaning of a gesture of goodwill 😁

This happened to a friend of mine and she reported it to the police. I think the ooolice wanted an excuse to get into the house, as they searched it and found the parcel. Also found a lot of other stuff, which is maybe why they were so willing to help her out over a parcel.

Contact the non emergency police and report the theft of the parcel.

Theft is theft.

Get a crime number then to back round and let her know that you have reported it to the police because if she doesn't have it then clearly someone else must have been in her house and answered the door.

This might jog her memory and make her find it.

Contact the seller and say they never arrived. If they’ve sold out they’ll just issue a refund? Yes you used your old address, but the person living there says they didn’t arrive either. POD: “not my house, I don’t have children etc.

I had this last week
Amazon driver came to my back door and I was in the garden, I took the parcel, he took the photo and left, I shouted out to him that he had given me the wrong one, it was my neighbours parcel and he was about to give my neighbours mine!
Thank goodness I noticed as I know I would never have got it back from them!!!

They have photographic evidence of delivery though

I did something similar a few years ago. I had left my forwarding address and a phone number in case of things arriving, but when I went round to retrieve this parcel (it was Christmas gifts) she was reluctant to let me have it- wanted me to come back later- but she did hand it over eventually and it was opened. Thankfully all the items I’d ordered were there!

On a separate note but related to CFery entitlement, as per a thread running at the moment, the woman is very well-off (her dc attend a VERY expensive local school) and yet it’s clear that she hoped to keep my parcel even though she had my address and contact details to let me know it had been delivered there in error. I find it outrageous really. OP, there are some people who just take advantage of any situation and don’t feel any obligation to do the right thing.

Same. The delivery driver still uploaded the photo even though we handed it straight back after seeing the wrong name. So then the person who sent it to the wrong address was adamant we had it. Don't know what happened to it after that

OP it may be your fault you put the wrong address but that doesn't mean other people a steal your stuff. The only thing that perplexes me very slightly is it's not exactly a desirable item but maybe she gave them to someone?

I would go around again and say Sports Direct and the courier records show the item was delivered so the only way for you to get your money back is to report this to the police so wanted to check whether they definitely don't have it before you do that.

They might have assumed you'd be issued a replacement and wouldn't bother

It's theft. She cannot keep any mail tgat is not addressed to her. Im sorry you'll need to escalate it if she persists in lying.

Go back to her with the couriers evidence and say are you sure you dont have it? The courier provided this evidence. If she persists, then I'd be saying something like 'Im sorry I dont want to be an arse but I have to raise it as a disputed transaction, its then out of my hands whether the police are called in by the retailer, my bank or the courier.' Hoping she sees sense.

She is a CF.

If you go to the sellers profile it tells you their town