To want my parcel - woman denying accepting it but I have a photo..

[BitOutOfPractice]

I ordered some stuff off sports direct (about £20 worth) and, because I haven’t ordered off there for a couple of years, stupidly got it sent to my old address which was stored on the web site. Yes I know it’s annoying and stupid so I don’t need that lecture.

So once I clocked on what had happened, I went round there to collect it - couple of days later. The woman who bought the house off me completely denies having received it, despite the courier’s photo showing it being accepted at the front door. I can see two sets of children’s feet at the door on the picture. I obviously recognise the doorstep - I lived there for nearly 20 years.

Please note, I did not shout or accuse, I was very polite, I said I was “puzzled” and that there must have been some sort of confusion but she was adamant she hadn’t had it. It was a shoe box sized parcel so not massive to store and not easy to lose either.

Do you clever lot have any idea if there’s anything I can do?

I half expected her to come to the door wearing my gym gear 😆

Thank you for that. The location is wrong so I haven’t got her banged for rights dammit!

Can you message and ask where she is, say you need the item quickly and wondered if by any chance she was nearby so you could collect.

I'm assuming that as you went round she lives quite near you

My DC had loads of parcels sent to their students address and dodgy people coming around asking after them. If they were in they would refuse the parcels if not and the parcels had been posted they just always said we returned to sender and will never hand a parcel over to anyone on the doorstep. They did in fact return to sender or put in a post box with return to sender. The scammers stopped coming as soon as they realized they weren’t getting any parcels that were delivered to their address.

Wouldn’t she just have said she handed it back rather than deny any knowledge of it? That’s what any reasonable person would do.

Ok well I guess that's something. But I reckon you are just going to have to leave it or try and get a refund from retailer.

This happened to my sister. She had £50 worth of clothes for her son's birthday "delivered" but the picture is from a house with a distinctive pattern on the fence. The only house in the street and neighbouring streets with said fence...have denied any knowledge of the parcel. Doubt the stuff inside would fit either of them. That was in Feb. Both the courier and the company are passing the buck to each other so I doubt she will see the money or the clothes.

<sigh> yep i think im going to have to just accept it as my stupid fault and order again. I can’t imagine sports direct or the courier will do anything - they haven’t done anything wrong have they? And I can’t imagine the police will be interested.

I wish I’d never sold her the house. AND she’s painted my lovely front door a frightful colour.

Maybe she looked at the name but rejected the parcel after the delivery driver had taken the photo. I’ve had that before
and rejected the parcel even tho the driver has already selected delivered. I’ve no idea what happened to it after then

Surely she would have said ' oh im really sorry I didn't think about you, I rejected it'

Can you tell it is your parcel from the picture? My neighbour received a picture of my feet/door receiving MY parcels but was told one of them was his. It was very awkward.

Def post on old house local FB page

The courier won't do anything as the OP has no contract with them and in any case the courier's responsibility is only to deliver it to the address given to them by Sports Direct - which they did.

Sports Direct won't do anything as they sent it to the address confirmed by the OP. The fact the OP confirmed the wrong delivery address is not SD's problem

It’s not your front door.

buy it and say you’ll go and collect it, if you can do that with vinted.

your contract is with the seller and the contract is that YOU should receive the package. Go back to the seller and say you have not received your item. The only exception to this is when you have agreed that the parcel may be left with a neighbour, either a specific neighbour or any neighbour.

edit oh just re read that you gave the seller the wrong address. In that case tough titties, take the lesson and move on sadly.

But they have proof they delivered it to the right house. OP is at fault for sending it to the wrong address here.

Op- I had almost the same experience. I scrolled down and clicked on the wrong address on the list by mistake, but it was clearly my name on the parcel.
I went to the address to retrieve my parcel. The woman didn’t know anything about it. I held my ground and said the courier could confirm he had left it at that address. The woman’s husband turned up and was argumentative and emphatic it wasn’t there and told me to get off his property.
I phoned 101, the police told me it was 99% certain I would never see it again. However a few days later I opened the door to a policewoman holding my parcel. She told the woman it was theft and she would have to go to the police station and would end up with a criminal record, at which point the woman’s husband turned burst into tears, said she hadn’t known what to do with the parcel, and called her husband to retrieve it- from the boot of his car!
Dont give up hope!

yeah, just edited my post

It’s still theft, and the police confirmed it.

You might as well buy it off Vinted !

That's incorrect, parcels are delivered to an address not a person.

The seller and the courier have fulfilled their obligations, this one is on the OP, they shoukd be grateful it was only £20.

Edit, just saw your edit.

Contact Sports Direct and tell them what happened and as gesture of goodwill they may refund you. You will need to put your current address on your profile so they know it’s a genuine mistake.

There is, it’s theft- tell the police.

You could get your husband or male relative or friend to dress like a delivery man and have a fake parcel with your name and her address and see if she willingly takes it.

A box full of glitter that goes everywhere.

Drop her a note pointing out that this is theft (it is, its theft by finding, its intentionally denying someone their property, regardless of how she has come by it) and you'll be going to the police about it in 24/48 hours if the item doesn't appear.

I’m not sure SD do goodwill- you can’t even return online purchases for a refund.

@BitOutOfPractice was it an amicable sale? We had exactly this situation recently and I just messaged our vendor and said we have a parcel here for you. The people who we sold to were awful and I wouldn’t rush to help them out (although of course I wouldn’t have stolen their goods).