To want my parcel - woman denying accepting it but I have a photo..

[BitOutOfPractice]

I ordered some stuff off sports direct (about £20 worth) and, because I haven’t ordered off there for a couple of years, stupidly got it sent to my old address which was stored on the web site. Yes I know it’s annoying and stupid so I don’t need that lecture.

So once I clocked on what had happened, I went round there to collect it - couple of days later. The woman who bought the house off me completely denies having received it, despite the courier’s photo showing it being accepted at the front door. I can see two sets of children’s feet at the door on the picture. I obviously recognise the doorstep - I lived there for nearly 20 years.

Please note, I did not shout or accuse, I was very polite, I said I was “puzzled” and that there must have been some sort of confusion but she was adamant she hadn’t had it. It was a shoe box sized parcel so not massive to store and not easy to lose either.

Do you clever lot have any idea if there’s anything I can do?

I half expected her to come to the door wearing my gym gear 😆

The company cannot pass the buck to the delivery company legally. If they have delivered to the wrong address, it’s the company’s responsibility to refund your sister. The company can then take it up with the courier company if they wish. Your sister’s contract is with the company; how they choose to deliver items is nothing to do with your sister.

Obviously if your sister gave the company the wrong address (like the OP) that’s a different matter and neither the company nor the courier company would be liable.

I would go back around to see the woman, tell her you're contemplating reporting the missing parcel to the police within a few days, and give her your number so that she can contact you should the parcel 'miraculously be found' in her house suddenly, before you get chance to report it.
I would also tell her that you're "so glad that she made an offer on your house just before you were planning to reduce the price by £10k"

Honestly, I don’t see what going back will do. She’ll just continue to deny it. I hoped mn would have a brilliant hack but it seems that sublime acceptance is my best option.

But damn my cheap navy running leggings! Damn you to hell and back skanky parcel woman. Damn you!

I’m sorry, reading it back I was probably a bit sarcastic and apologies if I misread.

Please contact the police about this theft. Hopefully they will send a local policeman/woman round. At least you will have tried!

Yes and it’s probably cheaper.

The thing to remember OP, is that regardless of the fact that the address is wrong, it is in your name, you paid for it. It is your property and her not returning it to you is theft in the eyes of the law.

So, after a glass of vino last night I filled out an online police report 😳

I am in a 'fuck humanity' sort of frame of mind, so I'm going to say I would do this. I'd probably add something slightly passive aggressive about hoping that she or her husband would remember what happened with it, or that the kids might remember and tell her.
I would also call the non-emergency police number; I've found them very sensible and helpful in the past, albeit not for this particular scenario. They may well have. some good advice for you.

Bloody hell. Are you doing a creative writing project?

I thought this was going to be about my over dramatic histrionics last night 😂

It might be that she opened it when it arrived and now doesn’t want to admit that out of embarrassment. She probably saw that it was for you and wasn’t expecting you to come and claim it. It also would have been awkward if she had brought the opened package to the door with the tags ripped off the item (if she did receive it). This might be one that you have to let go, OP. 🌸

I'm wondering about the rules around delivery and receipt.. like they delivered to the right address but not to the named person, and she also accepted it under a false name

No suggestions, just sympathy. I managed to do this with £120 of sweaty Betty stuff. My husband had me pick stuff out for my birthday and I managed to send it to the wrong address. It was special delivery, there was a photo of a hand holding it in my old hallway AND she’d signed my name for it.

I did actually manage to get my money back from the company in the end (only because I noticed right away and had a long back and forth argument with them about cancelling the order or changing the address while they insisted they couldn’t do that because everything is posted so quickly - and then didn’t post for ten days) but I still give the house a good evil glare as I drive past 😂

This has happened to me too. It's infuriating and they are thieves.

It's also possible that the delivery company have still got it.

On two occasions I've been told it has been delivered with a photo of not my door. On both occasions, upon contacting the company, I've received my parcel very quickly afterwards.
Our house is quite hard to find and I suspect the deliverer decided not to bother looking and so took a random photo and hoped it wouldn't be followed up on.

Well done op for reporting it to the police.

Oooh nice, I'm sending that one to a fiery short friend who has size 8 feet and a lifelong exasperation toward body policing just so she can see where we're up to on MN nowadays.

Does your fiery friend get pissed off when her car collapses every time she brakes?

As you haven't received the goods, sports direct are obliged to refund you.

It was definitely the door. I might recognise it after living there for 18 years!

Why? Are they supposed to be mind readers and know OP ordered it to the wrong address, how is that their fault?

You may have missed my post earlier, but send another parcel, you’ve made up out of random rubbish. But make sure it contains lots and lots of glitter!

I know it’s too late now but I had a similar situation to this but with about £150s worth of stuff going to my old address and if you or anyone finds themselves in this situation again and realise before it’s been delivered (because you cannot cancel sports direct orders once placed - believe me I tried) what you can do is once it’s been dispatched with evri or yodel or whoever is go on delivery options and have it delivered to your nearest parcel shop and go there to collect it.

You know the address and name and when I collected mine they didn’t ask for id but if they do your passport is accepted and doesn’t show your address so it’s a way around it!

That is great advice @FitzChivarly I will know in future thank you.

Sadly I only realised my mistake once evri said they’d delivered it but I didn’t have it and I checked the order.

No wonder this country is in such a bad way, its really a bloody shame that people are so conditioned to say forget about it because the item was only £20 etc

This person and her husband are thieves plain and simple, I would put the picture on Facebook local or something similar, ask if anyone has cctv or recognises the door because the owners of the house it was sent to by accident deny receiving it, so its obviously gone to another house nearby, you might not get your parcel back but hopefully mums / dads from school will side eye them