What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

you may have zero morals - some of us do.

I have done this before, even with cheapo stuff from Amazon. 9 times out of 10 they say "thanks for letting us know, keep it".

But bloody hell, OP, what the heck are you spending 3-400 quid a month on? your wardrobes must be bursting.

I'd keep it. I remember working in a shop once and accidentally not charging someone. They wrote an email to my manager the next day and I got a telling off just so the customer could feel like a noble citizen.

Doesn't matter how much they turnover. A thief is a thief. Stop trying to justify it.

I’ve had this a couple of times and they told me to keep them. So I’d contact them again but would be tempted to not bother because it’s a faff when they just say “ok, no problem, just keep them”.

Id likely forget to do anything about it

it falls into that life admin stuff i procrastinate heavily on and by time i get around to it, a month has passed

Tbh their items can be £70-80 each, so some months it’s only 3-4 items…

£300-400 per month on clothes?

How can our poor planet support this level of nonsense?

No, you got a telling off for not doing your job properly. Take some responsibility.

so you have too many clothes and too much money?
blimey.

Has happened to me, would always contact them.
Wouldn't occur to me not to

I'd message them but be clear that a return shouldn't be any inconvenience or cost to you at all ie they need to send a courier when you say you're available. Often they say to just keep it.

It's still dishonest.

This has happened to me a couple of times where an order has erroneously been sent twice. No matter who the company is or what their annual turnover is, I would let them know. I would expect them to arrange for collection or provide a prepaid returns label that could be dropped off at my village post office and not entail me having to travel elsewhere to an Evri drop off point, for example.

A couple of years ago I ended up with double the rat poison I had ordered because the company told me I could keep the extra delivery.

You clearly want people to say they would keep it, like you would @Friends1996 But no, I would NOT keep it. I would ring them/contact them and tell them about it. And I think it's pretty disgusting to do anything OTHER than ring them

I would just keep them and not say anything. Everyone on here clearly has a stronger moral compass than me 🤣

I’d contact them .

I would let them know. Because otherwise it would be stealing.

Happened to me and I kept everything. Ordered the presents for the teens so lots of stuff from jd. Preferred very early before the Xmas rush. Because an evri delivery woman was off locally the order I later found out was just sat at the depot. I didn’t know that though and just got notifications from Evri that didn’t make sense. So I contacted retailer said it wasn’t delivered and they resent next day dpd. Same week my original order turned up so kids had double of things. Evri needed to sort their shit out tbh .

When this has happened to me I've kept the stuff - their mistake. When I've asked other people they've said the same 😊

Contact them. In all like they will say keep them if you’re a prolific customer.

I'd check that there wasn't an error that meant they had reordered them for me and charged me. If I was certain I'd not be charged I'd do nothing as I'm not inclined to go to a lot of faff returning items sent to me in error by a huge company that makes a ton of profit and which would like as not end up in landfill. After a suitable time had passed for then to contact me if they were going to, I'd donate them to the charity shop, because presumably if I'd returned them, I didn't want them.

I'd contact them, provided they made it reasonably easy for me to do that (an email, a phone line that actually gets answered). If it was a lot of hassle or if they didn't respond, then I wouldn't keep on spending my time chasing.

Or not like a thief

I would contact the company.

For those who say they would if it was a small business, where do you draw the line? If not 30 employees? 29? 28? What about turnover? Is £1m okay but not £99,999? You are either a thief or you’re not - no l ambiguity with that one.

Except quite a few of us have been in this EXACT situation (in my case 3 times) and haven't kept them. Not only that but a few of us have said even after we were told we could keep them, we donated the free items to a charity.

Don't judge everyone by your own scummy morals. There are still lots of people who know to do the right thing. Nothing in life is free and there will be "payment" further down the line, usually decent people losing their jobs.

Not "holy" - just people who choose to be honest.