What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

You’re not tempted are you? You just did it 😂

I didn’t say it was a moral stance, I was pointing out the hypocrisy and double standards of companies. I said based on their behaviour and treatment of employees, along with refusing to pay tax and doing tax avoidance. Yet, I have to pay tax? They’re happy to line their own pockets at the expense of the public e.g. looking at schemes to avoid tax.

Its ok for the “big man” to do bad things, if a “little person” does it.. Then criticises happen.

I honestly couldn’t care less what a virtual stranger thinks of me, let alone a virtual millionaire/billionaire.

I didn’t say it was a moral stance, I was pointing out the hypocrisy and double standards of companies. I said based on their behaviour and treatment of employees, along with refusing to pay tax and doing tax avoidance. Yet, I have to pay tax? They’re happy to line their own pockets at the expense of the public e.g. looking at schemes to avoid tax.

Its ok for the “big man” to do bad things, if a “little person” does it.. Then criticises happen.

I honestly couldn’t care less what a virtual stranger thinks of me, let alone a virtual millionaire/billionaire.

All this mindless pedalling to line a virtual strangers pockets who already has millions and billions, happily avoids tax and paying employees little as possible! Lol!!

Life is all about balancing risk and reward and people have different morals on how to do that. This thread spectacularly misses that the whole point about morals and ethics is that they’re different for everyone and influenced by your background, culture and society. That’s literally why there are whole degree modules on ethics 😂

100%! So many people’s bills are going up, British Gas and other companies had no god damn problem price hiking and gorging. Mortgages going up! Cost of living crisis because of corrupt politicians. In pandemic, Boris Johnson and his friends were partying along with giving his friends PPE contracts.

Not to be cynical, it’s very rare for the good guy to ultimately win. If that were the case, we wouldn’t have so many corrupt millionaires and billionaires.

Yet, I should feel bad for not returning £150 worth items? For some people, that’s 1/3 of their mortgage.

Let us know the result of honesty, @Friends1996

Yet, I should feel bad for not returning £150 worth items? For some people, that’s 1/3 of their mortgage.

What's the mortgage got to do with anything here?

I already explained in my post

Omg I'd kill to have a £450 mortgage. My rent is £1600pcm and I don't get to own the place one day if I pay it enough times.

Do people really only have to pay that? jealous 😩

This is most likely what will happen. They won't ask for the things he sent back as it's their mistake. Win-win situation.

I had this once @Friends1996 . I took it back to the shop - but they wouldn't take it as it wasn't on the receipt.

They asked me to look for email receipts etc... ask my family if they had ordered it. I explained what happened and was standing there like a muppet for a while -they were just not interested as there wasn't a receipt to return against.

Finally I left, took it with me and charity shopped it.

I’m in a low income area so mine is £550. It’s considered poor area and deprived so that’s why it’s cheap

The statement I was replying to was this one, @Growlybear83, from your first post, I think:

" I DO believe that most people who are so adamant that they wouldn’t keep the things would behave very differently if they were in the OP’s situation ."

I read that as saying you believe that anyone on here who has said they would definitely notify the retailer/return the goods, is lying. Apologies if that is not what you meant.

It's not the business owner or shareholders who pay the cost of this sort of thing, though, @SunshineOmbreRainbow - losses due to shrinkage (theft, losses of the sort outlined here, breakage, spoilage etc) are covered in a percentage added to the cost of every item they sell. So it's coming out of my pocket and yours.

I’m sorry if you read my use of the word ‘most’ as being the same as ‘all’, but they have very different meanings. I can’t help it if you have misinterpreted what I said!

And as I also said, I know not everyone would keep something under those circumstances - my mother would definitely have returned anything that she had not ordered and paid for, and I’m fairly certain that my daughter would also do so now.

Perhaps you mean you can't help writing in a way which is unclear. It makes no difference whether you said "most" or "all". What you said was (some or all) posters who said they would return the goods were telling lies.

No you didn't. The existence or size of a mortgage has nothing whatsoever to do with whether goods delivered by mistake should be returned. It's completely irrelevant.

This is misleading. Firstly pricing is a huge part of running any business- you can’t keep adding costs on and expecting customers to pay increases, they simply won’t pay it.

Therefore the cost comes out of the profit margin on each item once the ability to pass it on is exceeded. Yes, fairly obvious point but the company are not simply passing the cost of production and distribution onto the customer, they are minimising these costs then charging the highest possible sales price to maximise the profit margin on each item.

Reduced profit margin means reduced profits for business and shareholders.

however, the description the OP describes is not the cause of the vast majority of shrinkage. That really needs to be understood.

lastly. The company made an error. That error is not eliminated by the coat being returned. The company should pay for errors as they do for any human or corporate error. The idea that the OP is responsible for this is bonkers

What you said was
" I DO believe that most people who are so adamant that they wouldn’t keep the things would behave very differently if they were in the OP’s situation ."

Which is a sweeping and unfounded generalisation that MOST posters are telling lies about what they would do. It's insulting.

I thought it was fairly obvious that it was a vehicle to put the value of the item into a wider context

But it's completely irrelevant to the issue of whether or not to keep goods that don't belong to you.

Honestly I would tell them. You will end up being invoiced for it later anyway undoubtedly

I would contact them. It is stealing if you don't. Are you OK with knowing that you're a thief?

If you're spending £300-400 per month on clothes, it isn't as if you can't afford to be honest.