What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

I'd do this too.

In fact that's what I did when I came home to find 2 parcels for somewhere that wasn't my house on my doorstep. I phoned Argos (where they were from) who kept telling me I could take them back for a refund. When they finally understood that I hadn't bought them they told me to take them to the right house I don't even know where the address was, and don't have a car to transport huge boxes. Then they decided I could keep them!

Contact them … the right thing to do. They might just tell u keep them.

Honestly, I’d plan to return them but I’d probably end up keeping them. I find returning things difficult at the best of times. I work full time, I have kids, friends a dog and hobbies, I doubt I could be arsed to contact them (which they don’t make easy) to fix their mistake.

Even more depressing is that they're presumably passing on their moral code to their children.

Be honest.

This happened to me a couple of years ago. I contacted the retailer about it and they said someone will ring me about returning the items. Days passed and no phone call. I rang them again and nobody knew what was happening. Rang them again and still no straight answers.
In the end I thought I’m not wasting any more time waiting in a very long phone queue again. If they couldn’t be arsed making the effort to get the items back then I couldn’t be arsed wasting my time making the effort to “do the right thing.”
On one phone call I was on hold for an hour and then it cut off.

I kept the items and nobody ever contacted me.

@Friends1996 I would tweet them! (X them) asking if you can possibly keep the items. I might put it in the form of a humorous poem or something. You are a loyal and valued customer and hopefully they will recognise that! Nothing ventured, nothing gained!

If you can afford to spend £300-£400 per month on clothes with this company you can afford to BE HONEST

OMG totally just keep them and don't say anything!

How random that they left that much stuff with you. It must have been like Christmas when they said you could keep it

I would send them back because I'm trying desperately to declutter the wardrobes in my house and don't need any more stuff hanging around that I don't either need or want.

I'd keep them, but leave them in the packaging for a month or 2.

I ordered a bath mixer/shower tap and 2x basin taps (about £300), they arrived after I cancelled the order (I ordered a different set click n collect from screwfix). They refunded and said they'd sort out collection...they're still in the box in the garage and have been for 7 or 8 yrs now.

What makes you think I kept the item?

You might have time to send ‘1 email’ but I don’t when it’s someone else’s mistake.

Oh just keep them.
laughing at the ‘be honest’ and ‘donating to a woman’s refuge’. Bloody hell keep the clothes and enjoy it! I would but then maybe I’m going to hell?

I'd keep them. This thread is wild 🤣

Contact them. My conscience wouldn't just let me keep them.

And sometimes just coming across someone who is honest really makes the day of the person on the phone dealing with it. Because they're used to dealing with twats trying to rip off their company.

About 10 years ago I ordered clothes online which got delivered AND a few days later the same items got delivered again.. i kept them anyway, only just remembered about it reading this 🙈

I’d contact them. I was recently sent 2 sets of grow lights for my veg seed propagator, but only charged for one. Whilst I could have absolutely used them and as they were £70 each, I couldn’t have afforded two sets, I still emailed them and had them collected. I couldn’t live with myself if I didn’t. People doing the wrong thing in these situations, contributes (as well as shoplifting) towards higher prices in the large companies and small companies going under.

People like you are precisely why prices are going up and small businesses are going under. You should be ashamed of yourself

Bizarre to do a good deed when you've lucked out?

This x a million. I’m gobsmacked at the “I’m alright Jack so sod the rest” attitude on here.

Spot the lying, cheating summers versus honest folk

I can't believe you even had to ask OP. It wouldn't occur to me not to let them know. I was sent a duplicate of a silk scarf I'd ordered. I posted it back by recorded delivery, postage was refunded and I've got 10% of my next order.

Lol.

I would keep them too and feel even a bit ashamed. Judge away I couldn't give a shiny shit what a load of randoms on MN would think with their pearl clutching cats bum mouths.

I agree except that I'm not gobsmacked. The site has loads of thieves, liars and people who seem to have no moral code at all.