What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

Hmm, I’d say something (or I always have when it happened, but obvs it’s not common). It’s happened a few times with me over the years with different companies (but all large businesses) - every time I’ve mentioned it they just let me keep whatever it was (probs too much hassle for them to organise taking it back).

I’m afraid that I don’t believe the majority of people would send everything back, despite what they say.

@Growlybear83 you don’t want to believe that the majority of people are honest because it then makes you feel like your own actions aren’t really so bad.
You’re wrong.
Next sent me a £10 voucher for sending the stuff back.

I would contact them. I'm an honest person. 🤷‍♀️

I would contact them and tell them. Because I’m not dishonest.

I would contact them. They may let you keep them, they may not. I got extra food delivered in my online shop once (part of someone else’s shop I guess). They told me to keep it.

These goods weren't unsolicited though, were they? The OP had originally ordered them.

Unsolicited goods are where you receive something having previously had no contact with the sender whatsoever.

In this case, as it's the sender's error, it's down to the sender to pay for return of the goods or arrange for their collection., but the recipient can't impose a time limit as is possible with unsolicited goods

Contact them to organise a return or see what they want you to do, and check I haven't been charged!

Boots randomly sent me 4 packs of three XXL opaque tights after my actual order one time, I rang them and they said I could keep or discard them. No-one in our house would fit them. I advertised them on a local Facebook group, and someone picked them up for a women's refuge.

I don’t need anyone to show me how I feel about my actions when I don’t feel bad ablut what I’ve said at all 😆. It’s not a question of what I WANT to believe - I DO believe that most people who are so adamant that they wouldn’t keep the things would behave very differently if they were in the OP’s situation .

And if you left your wallet in a shop with your bank cards, keys and cash in would you hope someone would be righteous and honest and hand it in when you returned there?

Integrity not your strong point?

Well I know 100% I would tell them even though I don’t have much money nowadays and can’t really afford to buy many clothes. Honesty is a big part of who I am, even though it hasn’t always paid, I wouldn’t want to change that.

As I've said, previously I have contacted companies every time this has happened (at least 4 times I can think of). So don't tell me I'm lying when I say I'd let them know.

I love how people who are happy to steal items are trying to justify it by saying "everyone else does it" and "you're all liars". You manage your own moral compass, just don't assume everyone else's is as wonky.

Don't judge me by someone else's standards. I would, and have previously, contacted the supplier in these circumstances.

This sort of post tends to get answers from three groups of people. The "of course I couldn't/it's theft" group; the "I'm honest because I might get found out/they'll notice/karma will get me" group and the "wahey my lucky day/it's sticking it to big business/anyone who says they wouldn't is a liar" group. For avoidance of doubt, I'm in the middle group

Of course you would 😆😆😆.

Send 1 email and say if they send a courier you'll return the items but you're not faffing around printing off labels going to post office etc.
Give them 10 working days to respond and say if they don't respond/recover their items that you'll deem that they don't want them and dispose of them accordingly.

Aka in your wardrobe.
Ps They won't bother collecting them

Id probably go with this. I don't have time to be going to post office etc but would happily repackage for them to come collect so I would email saying you e sent me some stuff in error I'm happy to package for collecting but not to take further time out to go drop off somewhere

Do this, what @Blankscreen ⬆️ says. Takes 2 mins. Job done.

I would honestly tell the company. Something similar has happened to me with amazon. I ordered a perfume but they sent me two in error. I messaged them on chat and told them they said just keep it, it was amazon thou and I know they have more scope to do this.

The fact you bother to post 'hilarious' emojis says a lot about you.

Find it hard to believe people are honest, do you?

Tell them. I could understand if it's £10, but it's £120. You'll feel bad.

No one can change what you believe.

Give the emojis a rest?

Are emojis not allowed on Mumsnet now? 😮

Why are posters insisting that people are lying about sending the stuff back? Is it so hard to believe that some people had different upbringings from you?

i actually once ordered something and paid for it with a store card type account.

The next month when I went to pay it off I received an email saying thankyou it’s return and they’d refunded it 🤦🏼‍♀️👀

In that case I did refuse to ring their non freephone number to correct them. I tried to email but never heard anything back 🤷‍♀️

I still have the item years later! And they never re charged it to me!

I’d keep and never shop their again