What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

If you intended to re order I’d be honest. They’ll either let you keep at their cost or you can pay for them or return them if they don't offer this.

Id absolutely want to keep quiet but I just can’t!

I like to believe that I'm a good person. Being honest is part of bei g a good person. Picking and choosing to be good when it suits is not being a good person. It is particularly important to me being a mother. I would hate the hypocrisy of pretending to raise them to be good people whilst being conveniently dishonest myself. It's happened to me, a situation where I was very inconvenienced. When they mistakingly reimbursed me twice, I didn't cash the second cheque even though I was so scrapped for cash then.

Honestly I'd just keep the items. I wouldn't try and return any items. Simple enjoy them and hope it's ok.

I'd keep everything 😂

We contacted the company's - most expensive was when they dropped a huge box of crockery. They told us and reschulded delivery but then delivered clearly dropped box and replacement. They said to keep both - luckily for us dropped box was so well packed it had no breakages else we'd have had a lot of broken crockery to get rid of.

Only time I haven't did not feel I'd done anything wrong.

November ordered skirt for DD for chirstmas - doesn't come in expected time did do what they ask and check round and with neighbours - nothing - they re-sent. It was via Amazan. End of January neighbour son comes round - postman had delivered our parcel to her so assumed it was for him and he works away and shoved it in his room and forgot about it. He'd come back and saw it and brought it round. A bit late.

I might have tried to tell company via Amazon but had just had problems with Amazon screwing up an order and sending completly wrong thing and to my annoyance had taken time and money and my inconvenience to sort. I couldn't face trying to sort it - and frankly it had been lost in the post and was delivered way to late. So kept it and gave it to DD as extra.

I think here - its clear what's happened so I would get in touch and explain. I also wouldn't want to avoid risk of re-charged if I didn't.

Do the right thing and contact them - they can decide if they want the clothes back or not.

Integrity is doing the right thing, even when no one is watching.

@Friends1996 I would definitely keep them. I’ve had a similar thing happen a couple of times and I kept the items. I have no problem with it and saw it as a happy little bonus in life, we don’t often get that.

So effectively you are okay with stealing?

Because OP wants to be told that it is ok to steal…

I recently placed an order for 4 items, received all 4 items then a couple of weeks later 1 of the items turned up again unexpected. I contacted the company asking what they would like me to do/how to return it and got a standard reply saying I had ordered it. Thinking they hadn't understood my email, I contacted them again trying to explain it better, but they were adamant that I had ordered it and they hadn't made a mistake. Checked my bank account, they hadn't charged for the extra one so kept it.

I would personally give them them a shout and go from there.

This is just not true.

I would return the items myself but it isn't theft and it is the responsibility of the company to arrange collection because they accidentally sent out items for free!

I would never go into a shop with the intention of stealing, but if things land on my doorstep through no fault of my own, I honestly have no problem with that.

I picked up a TU clothing order so not £000’s that I had paid for online at the time of ordering.
About 2 weeks later I had an email to say that they were sorry I hadn’t collected them from the collection point and that they had been returned to the warehouse and I had been refunded.
Contacted their customer services, who insisted I couldn’t have picked them up because all parcels were scanned as they were handed over and my order had definitely been returned to central stock. The fact that I was sitting there at home looking at it didn’t seem to matter.
I would send them a msg to let them know but I equally wouldn’t put myself out by having to take them somewhere to return them.

I’d keep it

This happened to me, I let them know and they let me keep the stuff anyway. 😊

Isn't it time companies were more competent and didnt do this.

This.

Contact them/return.
They're not yours to keep.

keep it!

I once ordered a coat which didn't arrive - they sent a replacement and both costs turned up

It was the most bizarre exchange ever trying to tell them. They totally didn't believe I now had 2 coats. This went on for ages.

I sent the second coat back got a full refund and the coat.

I tried to be honest! They refused to believe me!

Still got the coat 5 years later. Doing well for free

I'd tell them.

Suspect she’s asking to find out what people would really do (as per the title) rather than reading page after page of hysterical drivel from posters who you’d think had stumbled over brinks mat from their drama llama responses

Contact them. I’ve just had this happen with an order of clothes for my son. A few days later a second Nike t-shirt turned up. I contacted them to say they’d made a mistake. They have not replied. It’s still in the packaging. If they don’t come back to me within a month I’ll probably keep it. It would be wrong not to tell them though. That’s theft.

If it was a large company I keep quiet and would put the clothes away for a couple of months in case the company realised their mistake. I’m afraid that I don’t believe the majority of people would send everything back, despite what they say. If it was a very small business then I may feel differently and contact them.

Ikea delivered us two kitchens once. We told them, they could not have given less of a shit so we ebayed the spare one.