What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

I would contact them and did when I had a mistake on an order. I had ordered a floor lamp and they accidentally sent two. They let me keep both. One is still going strong after 15 years and one broke about 2 years ago.

Contact them. Definitely.

Yes, I'd tell them. But it would be up to them to arrange everything for a return.

putting my comment in before reading posts and updates..... i would let company know

Depends.

Super super big like Amazon then I'd say their error & wait for the email.

But a more local/national supplier I would let them know. I'd be afraid of bad karma so would want them to either say "pay X amount" or "it's ok, our error".

ETA for people who say the same about karma and Amazon... I reckon Amazon and Bezos have racked up a bit of bad karma and me (a lowly peasant) taking mild advantage of that probs increases their good karma. Equally I'm ready to pay for the discrepancy so if they don't come looking for it...

My husband ordered a set of steak knives and forks. Only the knives turned up, so he contacted them, they apologised and sent out another set of forks, meanwhile the original forks turned up. He phoned them and explained they original forks are here, cancel the replacement. The company said, just keep the replacements, they're already out for delivery, and it's not worth the hassle to send them back (both for him in terms of going to post office etc., and also them having to adjust stock levels and put them back in the warehouse). But he could easily have kept both sets.

I would tell them.

Also had this happen:

m&s order 1 single feather duvet, received 5 (they sent the whole box). Contacted them and it was a blooming pain to get them sent back. No thank you or acknowledgement of the aggravation they caused.

amazon - driver dropped a whole container of parcels outside our house. Amazon couldn’t care less even though the driver left less that 3 minutes before and could have come back to collect them. It was for the next town over so no way was I going to deliver. Amazon said they would sort it out and we could keep it… there were around 50 parcels! Got all weird and wonderful things. Gave many away and kept a few for ourselves and put some through the food bank and local clothing bank.

i think honesty is the best policy.

If it was a massive company like Amazon, I probably wouldn't bother telling them if it was just some clothes.

If it was a small independent, of course I'd let them know and arrange a return.

i've been in this position more than once - I've contacted them and said they'd need to collect them or send a return label and once, when I was willing to keep the items (cancelled because they were late, I'd bought elsewhere but could still use them) I asked how I could pay for them. The time I offered to pay they told me just to keep them for free. Sometimes they do collect, sometimes they may offer a discount if you keep them.

These are high value, they are likely to offer a discount or collect.

Because it’s fine to rob a large business but not a small one? Personally I would see no difference!

Amazon destroy tens of thousands of unsold products each year - expensive TV's, laptops, etc - which they could donate if they could be bothered to do the ethical thing. They go to landfill.

I really wouldn't feel bad about screwing them out of a couple of packages they mistakenly delivered, and I wouldn't bother telling them. They're a shockingly unethical company.

Definitely contacted them. It's completely wrong not to.

Is it Lucy and yak? If so definitely let them
know. Their customer service has always been great and very generous but this would be a shitty thing to do to a nice, formerly small and independent business! They may well tell you to keep them but it’s not for you to decide

It's their error.

I would chase up and let someone know about their error if it was going to make a huge impact in their life, I wouldn't bother if it wasn't going to have any impact at all, and cause me a heap of bother along the way.

Has happened 5 times to me in the last 3 years. Every time I rang them up. Just seemed the right thing to do. I'm a goody two shoes, do gooder and stand up for what I think is right as well as supporter of the underdog type. So I always try to do right.

Last time was a Christmas tree from ASDA - arrived out of the blue... just a tree in a box, had my name and account details. No order number. Rang them and the lady was so nice (and funny). "There's no order number... it does not appear on the system, it was not ordered... I can take 20 min to sort it out and have it picked up... or... I can ask you to please keep it as a thank you for being a loyal customer ".

We kept it.

I have contacted the sellers when I have been in the OP’s position, @Growlybear83. Do you want to call me a liar?

Maybe you don’t know many honest people, but I do, so I believe the people on here who’ve said they’d contact the sellers. I’m sad for you that you don’t.

Id message, clear conscience is worth more than a few clothes and they'll most likely let you keep them anyway! X

You don't want it if it was returned. Don't understand you.

I was once sent 3 items the same when I’d ordered just one. (Seasalt)
They told me to keep them.

I don’t shop fast fashion. The company is very ethical and only uses organic cotton etc.

Exactly this!

What's the company ? What did you check that they are very ethical ?

Employees mistakes being highlighted to large companies where they are disposable and easily replaced is far more likely to cause a job loss.
If you morally feel responsible for someone's mistake being missed then that's fine, but acting like you're helping the employee by grassing up their mistake isn't accurate.

Is it popsy?

This happened to me before - they let you keep it because they can’t take it back because of hygiene reasons so would just chuck it