What would you HONESTLY do in this situation?

[Friends1996]

Say you ordered a few items from a big online shop (clothing), then successfully cancelled the order, and was refunded.

A few days later, you ordered a single item of clothing from the same place. Today that item was delivered, however they had also sent the items you had cancelled and was refunded for (probably around £120 worth of stuff).

Would you contact them about it or would you keep quiet, see if they emailed you about it and if you didn’t hear anything say 3-4 weeks down the line, just keep the items as normal? This is a place you regularly order from, spending between £300-400 a month.

What would you HONESTLY do?

Everyone being so righteous and honest! Bleurgh.
I would keep them and I think you should too, 😀very rare in life for things Like this to happen so take them when you can!

I'd email them straight away. It wouldn't cross my mind not to tell them. It's much the best way, to go through life with a clear conscience. Treat others etc. How would you like it if you had a business and someone stole from you?

some people tie themselves in knots trying to defend stealing.

The likelihood is they would tell OP to keep them rather than send a postage label for a return, but she needs to contact them.

It's very clear what happened. The order was refunded at the same time as the items were despatched.

Gross turnover of £32M is not actually big for a clothing company anyway.

I wouldn't say anything. If it was a small independent shop I would, when the person you email is the person who packaged it, made the mistake, bears the cost themself. When it's a big organisation it really doesn't make a difference to anyone and I wouldn't want to get another thing put on my plate to rectify someone else's mistake when no one has been affected. Tbh bringing it to their attention could get someone in trouble.

You think being honest is "Bleurgh"?
No wonder this country is screwed
Should I steal something shouldn't even be a question and as for people who say they wouldn't being called names and mocked, thats fucking horrendous.
Keep the stuff if you want OP but it IS theft, at least try and be honest about that.

You are right that the big business won’t suffer, @PaintYourAssLikeRembrandt - but that is because they put a % on the price to cover loss from ‘shrinkage’ - theft, breakage etc. So all the customers are paying it.

I would contact the company to tell them what’s happened - in fact, I’ve done this in the past with internet orders and online supermarket shopping. Mostly I’ve been told to keep the extra item/s - except for the time when Tesco mistakenly delivered two bottles of very nice wine. That time they sent the driver back to pick them up. 😢😢😢

Was going to pitch in and say the same. It was a heated clothes rack, an hour after I ordered it a friend offered me her’s so I cancelled but it came anyway. They said to keep it. AND THEN THEY SENT ANOTHER ONE! They said keep that one as well. So me and my neighbours on both sides all got a nice new heated clothes rack 😆

Of course it makes a difference.
The ignorance here is madness.
Have you no idea how major supermarkets have to hike their prices to cover shoplifting? So the people who steal make everyone suffer.

Take a long look at yourself in the mirror. There is no defence for stealing whether it's from a small high st shop or a major online retailer. if you think there is, I'm sorry for you.

Honestly? I’d contact them to advise that the parcels had now been delivered and either arrange collection/return or to pay for them if you still want any of them. They will have a record that you’ve received them and you both know that you have not paid for them so keeping them is theft.

Yeah, how dare we be so righteous and honest, so horrible of us.

I'd contact them and ask them to arrange for them to be collected, giving them a couple of dates/times I know I'd be in.

It would be different if they were unsolicited goods because the law is different in those circumstances. I probably wouldn't bother contacting them or maybe a maximum of one email. In the OP's circumstances though this is difference because it's a clear error based on an order they'd made.

But you didn't want them...you returned them for a refund 🤷🏼‍♀️

Big company - I would def keep it!

How embarrassed will you be if this is raised in a couple of weeks time when they might realise what’s happened, and get in touch with you? You’d have to admit to being dishonest, and if I was the company I’d put you on a black list and not let you order again. It’s theft, whatever way you try to position it.

It will be on record that she received the clothes.

Civilisation relies on people obeying the rules, otherwise you get anarchy. Think what would happen if the rules of the road went out the window. This situation is no different really - society works when everyone behaves for the common good. I'd like to think I could leave my jacket on a cafe chair without you deciding it's quite nice and you'll take it.

This has happened to me and I have contacted the company. Sometimes they have told me to keep the things regardless.

Tell them. If you don't it's still morally corrupt even if it isn't legally theft.

Say nothing. Keep them for myself or sell them.

Really hope you don’t have kids. If you do, not a great role model are you to teach your kids that it’s okay to steal……..

I'd tell them.

I think some people on this thread would have a look at you first and if it looked like you could afford to replace your jacket then they WOULD actually steal it.

This actually did happen to me with Amazon (not clothes). I kept the items and never thought about it again until this thread!

@TessTickle0 - you really think honesty is ‘bleurgh’??

Would you still be supporting dishonesty/theft if it was your possessions that were stolen? Because if honesty is ‘bleurgh’, theft and dishonesty must be perfectly OK, even if you are the victim!

I agree - i used to be like the OP - Fast fashion companies dream. Then realised that i was shopping and not wearing anything - it was all crammed in my wardrobe. Plus not very good quality. So i cut back big time, my money now goes into savings and holidays, plus moved into a nice house. If you are doing this every month its peak consumerism, i am all for spending your money on what you want but have a good look and see if you really need it. Consumers like the OP are what Shein etc aim at not the people who dont have 300e a month to spend on clothes