Feeling very uncomfortable and almost violated after visit today by BT Engineer

[DontGoChasinWaterfalls]

I need a sense check and to realise I'm not overreacting.
BT engineer came today to upgrade my service to fibre optic broadband. He was late first of all which could've been accepted if he acknowledged he was late and apologised. He stepped into my house with his work boots on and I asked if he would mind wearing shoe covers as I have grey carpets. I'd never ask workmen to take shoes off and I provide the blue shoe coverings. He huffed and said he has to go in and out my house. Immediately I felt uncomfortable but explained I have a small child who sits and crawls on the carpet. He reluctantly agreed.
He somehow managed to jam the lock on my porch door by trying to leave it on the latch. After 15 minutes I managed to release it. He then tells me he needs a colleague to come to do something outside with the plyons and phrased it as "if it's after 2pm they won't bother coming". He eventually starts work after 40 minutes after faffing and I go upstairs to do some work.
5 minutes later I hear a panicked call asking if he could use my bathroom. Before I could say anything he was half way up the stairs. I froze and he directed himself to the bathroom. He was in there for 20 minutes and I was now downstairs feeling quite upset. Eventually he comes downstairs and doesn't say anything. I went upstairs to survey the damage and it was horrendous to say the least. To make things worse he rooted through my wardrobe to find the toilet paper.
I feel disgusted and sick..but feel like I'm overreacting as I don't know if he was unwell or has a medical condition.
He's got to come back tomorrow and I don't want him here.
aibu to call OpenReach to request another engineer???

Where do you stand on the benefit cuts. Particularly when it comes to Crohns Ulcerative Colitis IBD etc

This sounds most odd and gently - are you OK?

Agree on the shoe thing.just put a dust sheet or old blanket down.

Plenty of posters on here WOULD refuse.

And i cant help wondering what some of the replies would be if OP was a housing association tenant kicking off about an HA workman

Agree, when will.people realise life is so much easier if your nice. I always offer workman a drink too. It's basic good manners.

I did. And I was referring to you and others saying you wouldn't let people use your toilet.

Oh honestly. OP complains and BT apologises and rolls eyes and shares with colleagues.

Then tells OP if she wants to another engineer it will be a long wait.

Then another engineer eventually arrives with a knowing look on his face -how embarrassing.

I would’ve told the engineer that he’d left the bathroom in a mess and ask why was he accessing your wardrobe and embarrassed him rather than the job left uncompleted because you’ve complained

Well if he has some kind of IBS or something worse like crohns then I suspect you’d have had a worse mess to clean up of you hadn’t have allowed him to use your loo. If he came to mine the and I sent him to the nearest public loo whilst needing to go that urgently I’d suspect he wouldn’t make it. As someone who has been on that situation it would be awful for him. He should, however, have cleaned up after himself.

Cant comment on the loo roll thing. He was probably too embarrassed to ask and if he did see it as you suspect he probably tried to get it discreetly. I suspect he wouldn’t have had time to rummage and be nosey.

As for the carpet issue. Your baby won’t die from one person walking on the carpet. If you’re that phobic then never take them to soft play or a park. Or even out of the house where they might suddenly decide to crawl. I can understand not wanting to dirty your carpet if they’re light coloured and they had dirty shoes. But workmen often do come in and out.

No, they don't treat my toilet the same. My family guests are very hygienic.

You can see it as unkind if you like.

I don't have a lawn. They can go and find a toilet. The same way they would if I was walking and needed the loo.
Tradespeople and workspeople indeed. Other professions don't tend to enter my home.

That's not acceptable sorry. From someone with IBS.

Stop being so pedantic. How would you like to be at work for a few hours or maybe all day without toilet facilities? It doesn't matter if you have a lawn or not. Nor what you would do if you were walking as that is a totally different scenario.

I had a very unpleasant experience with an ignorant BTOpenreach engineer, who shouted at me and threatened not to do the work when I asked him whether he was coming in after he had sat outside in his van for 15 mins without making contact. I was worried he would drive off for reasons I would never know. He was so intimidating and made me tremble but I had waited such a long time for the appointment that I didn’t want to tell him to get lost. When I complained about him, it was clear that his boss didn’t take it seriously. Please put your experience in writing and see if you can find a decent customer services section who will investigate. Some people clearly need to be trained properly to work in the homes of members of the public.

If I needed to use the toilet during the day and I wasn't at home I'd find one. I wouldn't knock at houses and demand to use their toilet, it's my issue not theirs.

I would make a formal complaint.

I had my internet installed and the guy offered to take his shoes off and he still had to go in and out. Sounds like an abrasive dick. I hate workmen like this.

I would never go into somebody’s bedroom to get toilet tissue. Even if I had seen it. I would ask them.

Reported.

Reported.

You asked what I'd do if I needed the toilet at work and I told you.

They don't. Have you ever been in mens public toilets?

Having somebody work in your house bit deny them access to a toilet is weird.

Really really really weird.

I’ve never been in a workplace that doesn’t have a toilet. :// utter madness.

I'm autistic. I don't care if it's viewed as weird. As long as I don't have to feel overly anxious in my own home I'm good.