When I’m talking about the front line of the military I’m talking about the front line. I have no experience of working in the military but surely we don’t have our lads and lasses driving armoured vehicles in enemy territory wondering whether there are enough eggs in the stores for everyone’s breakfast tomorrow?
Same with the health service. Should our surgeons be contemplating the national cost vs outcome ratio on a national basis of a particular surgical procedure, or whether they will have enough sterile equipment ready for tomorrow’s operations, whilst they have Mr or Mrs Smith opened up on the operating table? No. Exactly.
In both situations we need highly skilled people ‘supporting’ the front line.
What people simply do not realise is that ‘the NHS’ is actually a monumentally huge collection of other organisations where something like 1.3 million people work.
Every single employee deserves to have a designated ‘line manager’ to oversee their activities, performance and welfare at work. The maximum span of control for fairly skilled workers is about 7 direct reports. Even for huge teams of people doing very straightforward roles (cleaners, porters, post-room staff, switchboard operators) no manager can oversee more than about 20 people.
It’s a complete myth than we can just ‘leave everything to doctors and nurses’ and all will be good in the world. That way chaos wins.
It’s about time we started valuing good management, good meetings, good non-clinical decision-making, because this is what will make our NHS better.
I have known many clinicians who are nationally at the top of their game on a clinical basis, yet who are terrible managers, who treat actual managers with complete contempt, and who cultivate unfair and inefficient fiefdoms.
Let’s get the right skills in the right place.
(oh and a lot of this is about pensions. A lot of the NHS quangos are about maintaining functions, but outside of NHS terms and conditions and pensions. Ditto civil service).