To expect compensation from holiday company

[Ihaveausername]

Changing a few details and being vague to remain unidentifiable. My partner and I recently had a 2 week holiday somewhere warm to celebrate a birthday and anniversary. On day 2 of the holiday my husband was injured as a result of something breaking (that shouldn't have). He grazed his forearm from fingertip to elbow, slight grazing to the leg and suffered a bump to the head. He received first aid from a hotel employee including an ice pack for his head. The next few days were a write off until his wounds healed and he didn't feel so sore. I have pictures of it all and the bruises He still had 6 days later. It was reported at the time and the travel company representatives checked in on him.
On our return I submitted the photos and a report of the incident to the travel company for some kind of apology / compensation, but they have told us that is not possible as we did not get a medical report.
This seems so unfair and we are wondering if we should take it further. What are our chances? Anyone have any experience of this.

But OP as he wouldn't see a doctor immediately after the accident what evidence can you present to the insurance company to prove

When it happened
How it happened
What his injuries were

All you've got is your say-so and a photo. You surely know that's never ever good enough for a claim? You are aware that people make fraudulent claims all too often?

If this is not a piss-take and not a deliberate attempt to rip off your insurance, you have to have strong words with your husband - if he is such a wuss that such a minor thing puts him out of action for a while, you need to consider what you are going to do when you get older and what sort of support you can expect from him in the future as you age - this is not going to be sustainable and fair on you.

@Itsnotallaboutyoulikeyouthink

I suspect it didn’t really ruin the next 6 days and you are in fact just trying to get some money back.

This.

The photo looks like our daughter's arm after she stumbled on a rock and grazed her arm, but she was about 3 or 4! She was very proud of her wounds and every damned photo of her on that holiday she her elbow raised into a prominent position!

And they’ll see through it too so don’t waste your energy

This took him out for 6 days? FML. I was out for lunch 6 days after a c section and on blood thinners. No wonder you’ve not been offered a refund- 99% of folk would have dabbed some savlon on and got on with it. Bit grabby OP.

If he’s on blood thinners and was bleeding a lot and also had a head injury then you should have sought medical advice you couldn’t have been that worried
For any claim you would need a medical report not just a few photos

Dear god its a graze.....why on earth did this stop him doing anything on holiday??? If he had broken a bone then yes I would expect some compensation. But a graze???? Takes the piss

Without seeking any medical assistance at the time there really is nothing you can do about this.

Those scratches on his arm caused the first few days to be "a write off"??

You must be joking.

Blood thinners, head injury yet didn't see a medic and now want compensation.

I'm embarrassed for you.

😆😆😆 Seriously OP, how could thst have resulted in a few days of your holiday being a write off?

Why didn't you get him checked by a doctor if he is on blood thinners and had a head injury and we're concerned. I don't know what more you expected the hotel to do than administer first aid.

I’m an ex holiday rep.

The correct procedure would be to fill out an accident form for the customer in resort which goes back to head office.

We would NEVER compensate for an accident or illness as this is admission of guilt and responsibly for the accident and could be used at a later date if it goes to court.

Even an apology is risky but I would definitely have kept in touch with you in resort and checked on you which it sounds like they did.

I would have also signposted you to DR or hospital if you had asked for one.

It sounds like your husband didn’t need medical attention so no medical report from a DR or medical report required.

You wouldn’t just get money of a holiday for being ill or hurt, you’d need to take legal action or make a claim against the company with evidence provided.

Claiming for illness or injury is a serious issue not just money off a hol.

I agree with others stating that if the injury was not bad enough to seek medical assistance, I fail to see how it was bad enough to make any kind of claim.

In addition - you had no real losses and the point of compensation is to put you in the position you would have been in save for the wrongdoing. It is generally not to punish the other party.

You have no real losses here - no medical bills etc... You could argue you missed days of your holiday I suppose, but that goes back to the original point that the injury was not bad enough to seek medical attention and appears very minor from the photos you have posted, so I don't think you'd get much sympathy trying to run that argument (as can be evidenced by the majority of responses on this thread). Most people agree it is something they would shake off and just get on with it. To be fair, I feel I have done worse shaving my legs...

Don't pursue any compensation OP
A graze and scratch that didn't require medical intervention!
Most people have a story to tell re similar experiences

That's the very definition of a 'graze' OP. Sorry, but I also think you're being a bit ridiculous.

For context - the attached was an injury to my leg after a manhole came away at a hotel several years ago and I literally lost one leg down a hole. It was also deemed a 'graze' with 'some bruising' by insurance. I got an apology and a nice dinner from hotel but that's all.

I do think your entitled to something.

Something similar happened to us at alton towers when were staying for a weekend, there was a hole in the ground where a bollard had been removed. My DD who was running at the time fell down it and damaged all her ligaments ( confirmed at A&E)

Alton towers were fantastic, this is everything they done

Got a taxi to and from the hospital paid for
Free electric scooter as she couldn't walk and fast pass through all the rides
Fully expense paid weekend stay any time we wanted with everything included (except food)

Honestly it was a massive pain when it happened as we had DD then a 4 year old and a newborn, we had traveled 5 hours so going home wasn't a quick option and it meant my husband had to take her on and off all the rides as i couldn't lift her weight, anyways i thought the response from alton towers was fantastic and i always recommend them purely based on their response.

This thread has really given me a laugh, and I am normally all about getting compensation as I think that customer service has gone to shit and I generally won't accept it. However, I really think that you're taking the piss with this one. The most you could hope for is a free bottle of wine: I think that if something broke that shouldn't, a little token like that is good because it acknowledges a less than optimal experience. But monetary compensation? Nah.

Of course you need medical report to say what injuries you have, I'm surprised you didn't seek medical attention if it is serious enough to warrant days in bed

Yes - but your documented injuries were serious enough to warrant medical attention. Not the case here at all.

This.

Wow, that looks painful! I actually would have possibly expected more in that case, possibly even a comped stay.

You’re taking the piss OP.

It didn’t warrant a medical appointment so it won’t merit compensation.

If it's not bad enough to be able to claim off your insurance despite his general state of health, then it's not bad enough for the hotel to legally compensate you.
But morally at least they are deficient in not offering him a free meal/bottle of wine/spa treatment or whatever.
Your tour company likewise could have offered a small voucher of some sort as a gesture of good will.

More than that would not be needed.

This is different, your daughter had damaged ligaments and there would have been medical reports to prove this.