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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To expect compensation from holiday company

317 replies

Ihaveausername · 18/02/2025 11:07

Changing a few details and being vague to remain unidentifiable. My partner and I recently had a 2 week holiday somewhere warm to celebrate a birthday and anniversary. On day 2 of the holiday my husband was injured as a result of something breaking (that shouldn't have). He grazed his forearm from fingertip to elbow, slight grazing to the leg and suffered a bump to the head. He received first aid from a hotel employee including an ice pack for his head. The next few days were a write off until his wounds healed and he didn't feel so sore. I have pictures of it all and the bruises He still had 6 days later. It was reported at the time and the travel company representatives checked in on him.
On our return I submitted the photos and a report of the incident to the travel company for some kind of apology / compensation, but they have told us that is not possible as we did not get a medical report.
This seems so unfair and we are wondering if we should take it further. What are our chances? Anyone have any experience of this.

OP posts:

Strawberryfruitcorner · 18/02/2025 12:29

Strawberryfruitcorner · 18/02/2025 12:28

This is different, your daughter had damaged ligaments and there would have been medical reports to prove this.

that was to @justkeepswimmng

justkeepswimmng · 18/02/2025 12:29

TotallyFloored · 18/02/2025 12:27

Yes - but your documented injuries were serious enough to warrant medical attention. Not the case here at all.

Show quote history

Ah!!!! sorry the photos just loaded for me.

Yes this does seem a bit excessive for a few scratches, had DD fallen and not been injured i would have been angry and we would have reported it but i wouldn't have expected anything.

HollaHolla · 18/02/2025 12:32

OK, I can see how this gave you a fright, but without medical evidence, I think you're going to struggle to get anywhere. I do think you may be over-egging the pudding here, as the injury doesn't look severe, but I do understand your worry, given his underlying health problems.
If they are hell-bent on going down the 'you need evidence' line, then, you do need evidence. Him not wanting to go to the Dr will have put the kibosh on that.
Yes, an apology would be nice, but accidents happen, and unless you've got clear evidence that this was due to lack of maintenance, etc., it might be better for you all just to accept this was an accident, and move on. For example, if he had tripped out on the street, and hurt himself that way, then it would be an unfortunate accident.
I hope that there aren't any more ill effects for him, and take care.

murasaki · 18/02/2025 12:33

My blood thinners come with a leaflet that says to go and get checked out if I get a large bruise. I can't imagine his doesn't. So he was very stupid, healthwise , quite aside from any compo claims.

purplecorkheart · 18/02/2025 12:35

I still a a bit loss at the board snapping. Was it a plank put in place to cover a gap or was it the actual floor. Was he the area blocked off or anything

I would imagine the hotel are saying nothing that could later be held against them in court. It is easier to say that they are not aware.

Did you report the accident to reception and ask for an accident form?

Even with the bloodthinners (which would have caused me to get the head injury checked out) I cannot see how days of the holiday were written off.

Diningtableornot · 18/02/2025 12:35

Head injuries can be serious, but a healthy person getting a graze doesn't need compensation. If the bump on the head didn't warrant being checked by a doctor, I don't think you have grounds.

MeowCatPleaseMeowBack · 18/02/2025 12:35

Ihaveausername · 18/02/2025 11:21

I will add a photo of his arm. This was taken the day after the incident after all the blood had been cleaned up. It wasn't a simple graze.

That is a simple graze. It's so embarrassing you're trying to get compensation for this.

Snowmanscarf · 18/02/2025 12:36

Out of curiosity, have you got travel insurance?

FeathersMcgraww · 18/02/2025 12:37

I was abroad a short while ago when one of the group got a cut on a pool slide. Reported it at reception just as an fyi so they could fix it and got a bottle of Prosecco (all inclusive so not a ‘freebie’ as such, but made use of it in one of the rooms one eve). We weren’t expecting anything though and definitely wouldn’t have sought monetary compensation.

AirthatIbreathe · 18/02/2025 12:37

I get scratches and bruises worse than that every time I drink too much wine of a weekend.

FeathersMcgraww · 18/02/2025 12:38

Wolfpa · 18/02/2025 12:38

the picture is just making you seem neurotic it is a simple graze looking for compensation in this case is a little crass.

Diningtableornot · 18/02/2025 12:46

Hankunamatata · 18/02/2025 11:53

He had a head injury and is on blood thinners - you didn't think to take him to hospital to get checked out?

This is the point. You can't argue both that he was vulnerable and not get him checked out by a doctor.

pearbottomjeans · 18/02/2025 12:46

Ihaveausername · 18/02/2025 11:21

I will add a photo of his arm. This was taken the day after the incident after all the blood had been cleaned up. It wasn't a simple graze.

? That looks like a perfectly simple graze to me

WhatFreshHellisThese · 18/02/2025 12:47

Khhi · 18/02/2025 12:16

Head injury + blood thinners normally means you need medical review - he would probably have been offered a CT scan in the UK.

Unfortunately you did choose not to seek medical attention and I do think it is fair that they would expect if the injuries were such that they required medical attention that you would be responsible enough to go and acquire it.

Holiday companies get lots of spurious claims and I think in this case you cannot expect compensation when you failed to seek a medical review.
It would be the case in the UK too.

This. It was either bad enough need medical attention or it wasn't. He didn't seek any so...

From the picture if was a fairly light graze

Original poster

Ihaveausername · 18/02/2025 12:48

OK, we are unreasonable on a lot of counts! Let's leave it here.

OP posts:

scanni · 18/02/2025 12:48

Snowmanscarf · 18/02/2025 12:36

Out of curiosity, have you got travel insurance?

Yes, OP said they paid a lot of money for it, yet quite bizarrely chose not to make use of it to see a medic for a head injury

Moonnstars · 18/02/2025 12:48

I think because you have no medical note then the travel company are going to act in the same way as travel insurance and not give any compensation. If anything happens in the future try and get a proper record rather than relying on your photo evidence.

Doloresparton · 18/02/2025 12:50

If your house was burgled and you didn't report it to the police you wouldn't be covered.
It's the same with this incident, no medical report means no record of what happened or where.
Your dh decided not to see a Dr, that's on him.

ManchesterLu · 18/02/2025 12:51

For goodness sake, those "wounds" aren't bad at all.

But also, of COURSE the insurance company would want a medical report. They're not just going to pay out because you say so, are they?

TwistedWonder · 18/02/2025 12:55

Oh come on OP you’re after a bit of easy cash.

My son hit his head on side of swimming pool when he was little and had a lump like a horn. The hotel manager stuck a bag of ice on his head and called doctor who had a look and said it was all ok.

He was back in the pool the same afternoon - despite being 2 seems he wasn’t as big a baby as your OH.

If this ruined your holiday maybe you’re too fragile to leave the country

DoItBetter · 18/02/2025 12:57

I would expect something from the hotel or travel company for that. It may not be that bad but it shouldn't have happened at all. A floorboard giving way is not ok.

I'd complain again to the hotel and to the travel company. It would have helped if you had gone to a doctor's but the photos of the injuries and the broken floor are still useful.

Silvers11 · 18/02/2025 12:58

And yes we did have travel insurance, cost a lot due to his medical history. But nothing to claim there as he didn't want to see a doctor.

That's the killer right there @Ihaveausername He should have seen a Dr and got himself checked out given he is on blood thinners after 2 strokes and not to have done so was very, very foolish of him even though he didn't think he needed to see one.

BUT having said that, he clearly didn't feel that what happened warranted a trip to the Dr - so you can't have it both ways, I'm sorry. Yes - his arm looks sore, but that might have restricted some things he could do but shouldn't have completely spoiled so many days of your holiday. I also imagine that your travel insurance will say in the terms and conditions that medical evidence needs to be obtained at the time if there might be a claim on your insurance when you get home.

DoItBetter · 18/02/2025 12:58

@TwistedWonder
He was back in the pool the same afternoon - despite being 2 seems he wasn’t as big a baby as your OH

What a spiteful comment.

Cornflakes123 · 18/02/2025 13:01

What are you hoping for exactly ? Money ?I wouldn’t call that a life limiting injury. Accidents happen.

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