To expect compensation from holiday company

[Ihaveausername]

Changing a few details and being vague to remain unidentifiable. My partner and I recently had a 2 week holiday somewhere warm to celebrate a birthday and anniversary. On day 2 of the holiday my husband was injured as a result of something breaking (that shouldn't have). He grazed his forearm from fingertip to elbow, slight grazing to the leg and suffered a bump to the head. He received first aid from a hotel employee including an ice pack for his head. The next few days were a write off until his wounds healed and he didn't feel so sore. I have pictures of it all and the bruises He still had 6 days later. It was reported at the time and the travel company representatives checked in on him.
On our return I submitted the photos and a report of the incident to the travel company for some kind of apology / compensation, but they have told us that is not possible as we did not get a medical report.
This seems so unfair and we are wondering if we should take it further. What are our chances? Anyone have any experience of this.

a scratch you say

I've known people get £100s for a lot less from the travel company. I don't think the OP is crazy for thinking it's possible to get compensation.

An apology would have been very nice but total silence from the hotel.

I slipped on some concrete steps when I was on holiday, stubbed my big toe and cracked it through both ends of the joint. I strapped it up and went snorkelling (with flippers on) the next day because we'd booked the experience and I didn't want to ruin it for everyone.

He had a head injury and is on blood thinners - you didn't think to take him to hospital to get checked out?

Without evidence that there was genuine medical concern, the holiday company are correct to conclude the OP is trying it on.

oow I stripped over a broken pavement, a year later I went over on the Kerb and fractured three toes in the other foot. My body like symmetry it seems. That time k did have to go to the holiday clinic as the swelling was bad, again strapped up and got on with it.

Sorry OP, but even with the thinners and "head injury" (which you said yourself was a bump on the head) you're clutching a bit. If you were so concerned, why didn't you seek further medical attention for him?

@Ihaveausername - you wrote "And yes we did have travel insurance, cost a lot due to his medical history. But nothing to claim there as he didn't want to see a doctor."

That's what your travel insurance is for. To pay for a visit to a treatment centre in the country that you're on holidays in. Even if you don't have insurance, you may have an EHIC card (or whatever the equivalent of that is now that you're not in the EU anymore), so going to see a medical representative, rather than a first aider, would have helped here.

I think because your DH didn't want to see a doctor then any sort of recompense that you might be looking for, is unlikely to happen.

If you would still book with the same company again then it couldn’t have been that traumatic an experience.

Maybe the holiday company told the hotel that they would look after your h and let them know if there was something that they could do for legal/liability/language reasons. Some people wouldn’t want constant checking in so just the holiday company doing it is fine imo.

The photo does not help your case at all and if the head injury made him unable to get out of bed then you should have seemed medical help imo It’s good that they helped clean up the wound and checked in with you.

I think that a drink to steady the nerves after the fall would have been fine.

You are getting the usual hard time here but without a medical assessment you have no hope. I am guessing that your partner slipped and hurt his arm and banged his head, I am sure with his health worries that was very frightening and think the hotel at the time should have compensated you, maybe a discount or a bottle of something.

@Ihaveausername if he didn't want to see a doctor, that's on him I'm afraid

With all due respect @Ihaveausername his age, and the fact that he HAD two stokes have nothing to do with it. The incident didn’t cause him to have a stroke, it gave him a grazed arm. You need to stop catastrophising. He is fine, ok it put a dampener on your holiday but it’s not the end of the world.

So it’s bad enough that you need compensation and it ruined your holiday but not bad enough to have seen a doctor?

Surely out of principle you won’t be booking with the company again so what would a £10 voucher do?

Sorry OP but I think you’re really off the mark with this one.

Yabu

That's some scratches where air getting to the wound would probably help it heal properly.

I was expecting some heavy duty bandages at least

If he didn’t want to see a doctor (hence no insurance cover) then case closed really. Even he clearly doesn’t care that much. I can relate though, I’m the only one who worries about my husband!

I’m not sure why you need money though…

Start practicing your compo faces for the photographer OP...

The hotel will want to be careful because anything they say could be seen as an admission of liability.

I feel like I've missed something, but what actually happened? Was the flooring damaged?

Yes! The timing of your concern is completely off! I would have been adamant that he saw a doctor at the time if he has the issues you say he has, that’s an issue/argument you should have had with him! Not the company unfortunately.

So you are expecting compensation for "wounds" which, despite your partners age, medical history and current medication, were not deemed serious enough by him to require medical attention? Yes, you are being completely unreasonable!

It was a graze, why are people in this country going so god dammed soft? Had he broken bones then yes!

If the accident was not bad enough to seek medical attention ( and a bump on head while on blood thinners normally is) then you will struggle to make a successful claim.

Signed his chance of compensation away right there. Didn’t want to see a doctor. If he had, there would be something to go on: even just the assumption that he took it seriously enough to warrant a check up. Evidently he did not/was not worried. Surely you would override this with a head injury on blood thinners?? Insist he get it checked out/the all clear?

The company themselves said if there was a medical report they could do something. Your husband refused to get one, ergo has refused possible compensation.

How does a floor “break”?

It does look like a simple graze. Not ideal, but a pretty routine injury for most adults and children to deal with.

The flooring gave way (board snapped) as he walked over it and he fell into some large stones