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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To expect compensation from holiday company

317 replies

Ihaveausername · 18/02/2025 11:07

Changing a few details and being vague to remain unidentifiable. My partner and I recently had a 2 week holiday somewhere warm to celebrate a birthday and anniversary. On day 2 of the holiday my husband was injured as a result of something breaking (that shouldn't have). He grazed his forearm from fingertip to elbow, slight grazing to the leg and suffered a bump to the head. He received first aid from a hotel employee including an ice pack for his head. The next few days were a write off until his wounds healed and he didn't feel so sore. I have pictures of it all and the bruises He still had 6 days later. It was reported at the time and the travel company representatives checked in on him.
On our return I submitted the photos and a report of the incident to the travel company for some kind of apology / compensation, but they have told us that is not possible as we did not get a medical report.
This seems so unfair and we are wondering if we should take it further. What are our chances? Anyone have any experience of this.

OP posts:
Anonforthis58 · 20/02/2025 12:28

HarrietPierce · 20/02/2025 09:56

"lol … of course a broken bone is the same as a few grazes 🙄🙄 your comment is stupid."

Sorry you are an idiot.

Really how? 🤔
A broken bone is more likely to stop you having a holiday than a few grazes 🤔

WearyAuldWumman · 20/02/2025 14:23

Anonforthis58 · 20/02/2025 12:28

Really how? 🤔
A broken bone is more likely to stop you having a holiday than a few grazes 🤔

This isn't a healthy young man with a few grazes. This is an elderly stroke survivor who has no doubt been traumatised by the shock of finding the floor disappearing from beneath him.

I've had a few broken bones in my life. In my 30s, I shrugged it off and got back to work as soon as I had the cast on. Now that I'm in my 60s, any kind of fall is a bit harder to deal with.

As I've said upthread, my late husband was a stroke survivor. Prior to the stroke, he'd shrug off serious injuries. (He was in manual work for many years before becoming a teacher. On one memorable occasion, he finished up with boot full of blood as a result of an axe going into his leg when he was working in forestry.)

He was in his early 70s when he had his stroke. Everything became much harder after that. As a doctor explained to me, once you've had a stroke you're much more vulnerable. Never mind the life-changing brain injury and physical weaknesses that you're left with - any time you have a subsequent illness or injury, you can find that the stroke victim's original stroke symptoms reassert themselves.

For example, my husband had to learn to walk again. In the immediate aftermath of the stroke, his hemiparesis meant that he couldn't even sit up. Any time he was unwell, the initial stroke weakness could return and an injury which at one time he would have ignored would be to his severe detriment.

In the case of the OP's husband, the floor literally gave way from beneath him. In a stroke survivor who knows that he can no longer trust his body, the shock impact must be severe.

Anonforthis58 · 20/02/2025 14:41

WearyAuldWumman · 20/02/2025 14:23

This isn't a healthy young man with a few grazes. This is an elderly stroke survivor who has no doubt been traumatised by the shock of finding the floor disappearing from beneath him.

I've had a few broken bones in my life. In my 30s, I shrugged it off and got back to work as soon as I had the cast on. Now that I'm in my 60s, any kind of fall is a bit harder to deal with.

As I've said upthread, my late husband was a stroke survivor. Prior to the stroke, he'd shrug off serious injuries. (He was in manual work for many years before becoming a teacher. On one memorable occasion, he finished up with boot full of blood as a result of an axe going into his leg when he was working in forestry.)

He was in his early 70s when he had his stroke. Everything became much harder after that. As a doctor explained to me, once you've had a stroke you're much more vulnerable. Never mind the life-changing brain injury and physical weaknesses that you're left with - any time you have a subsequent illness or injury, you can find that the stroke victim's original stroke symptoms reassert themselves.

For example, my husband had to learn to walk again. In the immediate aftermath of the stroke, his hemiparesis meant that he couldn't even sit up. Any time he was unwell, the initial stroke weakness could return and an injury which at one time he would have ignored would be to his severe detriment.

In the case of the OP's husband, the floor literally gave way from beneath him. In a stroke survivor who knows that he can no longer trust his body, the shock impact must be severe.

OP is wanting compensation for a few grazes .. GRAZES! Her partner refused to seek medical assistance, refused to get his head wound looked at, literally has a few grazes. He may be a stroke survivor, but my goodness, that should make them both ensure he sought medical attention. But they didn’t. And the company are not responsible for his past health issues.

WearyAuldWumman · 20/02/2025 14:58

Anonforthis58 · 20/02/2025 14:41

OP is wanting compensation for a few grazes .. GRAZES! Her partner refused to seek medical assistance, refused to get his head wound looked at, literally has a few grazes. He may be a stroke survivor, but my goodness, that should make them both ensure he sought medical attention. But they didn’t. And the company are not responsible for his past health issues.

I've said upthread that the OP's husband should have had a medical check-up at the time, particularly since he's on blood thinners.

It's too late now, probably, but any compensation should have taken into consideration shock, not only physical injuries. Of course the company is not responsible for past health issues but I'm dismayed at the number of posters on here who seem to be incapable of understanding the impact that this event would have had on the OP's husband.

I can only hope that those who have given a mocking response are never unfortunate enough to suffer a stroke themselves.

At this stage, the OP should - in my view - contact the holiday company with the details of what happened and ask them how they intend to ensure that that particular hotel is safe for future customers. An online review would also be in order.

welshmercury · 20/02/2025 15:24

You shouldn’t have given him the choice about seeing a doctor. Nobody likes to make a fuss but given all the medications etc.

murasaki · 20/02/2025 16:01

welshmercury · 20/02/2025 15:24

You shouldn’t have given him the choice about seeing a doctor. Nobody likes to make a fuss but given all the medications etc.

Eaxctly. Dp has read the instructions re my blood thinners and would have made me go even if I protested. Which if I'd hit my head, I might have done until I'd settled down. That's what partners do. In the same way I keep an eye on his meds and the levels there of etc.

WearyAuldWumman · 20/02/2025 16:17

murasaki · 20/02/2025 16:01

Eaxctly. Dp has read the instructions re my blood thinners and would have made me go even if I protested. Which if I'd hit my head, I might have done until I'd settled down. That's what partners do. In the same way I keep an eye on his meds and the levels there of etc.

Unfortunately, that doesn't always work.

One time, my husband's stroke symptoms reasserted themselves. I called out of hours and a GP came out. She diagnosed a UTI and wanted to call an ambulance to take him to hospital to monitor him because of his existing conditions including kidney trouble and the need to keep a close eye on his warfarin levels.

DH refused.

GP: "I can't force him."

Bewildered wife: "But you've said yourself that he has a UTI affecting his cognition. I hold POA for him. I'm saying that I want him to go to hospital..."

"That makes no difference. He still has capacity - even with the UTI."

I recall pleading with DH to go in. I even phoned his best friend and his son to ask them to try to persuade him.

The GP prescribed antibiotics and I was left to deal with things. NB. At that point, DH couldn't sit up properly, never mind anything else.

Fortunately, the antibiotics worked but I still found myself in the situation of worrying about DH and having to nurse him by myself when I wasn't even strong enough to turn him over so that I could change the bedding.

Oioisavaloy27 · 20/02/2025 17:27

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Behaveyourself88 · 21/02/2025 10:13

And this ladies & Gentleman is why our Insurance policies are so bloody expensive and when your in the unfortunate position of having previous medical conditions you get ripped off and end up paying almost the same cost of the holiday in Insurance!!!!!!

Confusedandgrrrrr · 21/02/2025 11:06

I'm sure it will have been a huge shock to your husband, and to you. But from your recent update, it seems you were quite happy continuing with your holiday until you came back and a friend mentioned compo.

Send the travel compant a letter/email, and make them aware of the broken floor. Hopefully, the hotel will have fixed properly and this accident won't happen again.

Chalk it upto experience and if there are ever any issues at places where injuries are sustained, especially with your husband surviving strokes and being on blood thinners, he must go to a hospital to be checked.

But you're being unreasonable to refuse a checkover by a hospital/doctor, come home with no issues about it and then decide you must need some kind of compensation due to your friend planting the money seed.

Be thankful your husband is well and there were no underlying issues caused by the fall that nobody knew about.

AquaPeer · 21/02/2025 11:09

Cosyblankets · 18/02/2025 12:11

Insurance won't do anything without medical report
There was no medical report as they weren't concerned enough to go to doc so I'm not really sure what the OP expects

Insurance also don’t give you compensation?! They reimburse/ pay out expenses

MeowCatPleaseMeowBack · 21/02/2025 11:29

Ihaveausername · 19/02/2025 17:43

Coming back to this thread with very mixed responses. I hope the unsympathetic of you never experience anything similar.
I would like to add that at the time we were not interested in compensation, we were just interested in enjoying the break, which we did the second week. It was after we got home and having a conversation with a colleague who suggested that it should have been offered, or at least a meal or a bottle of wine.

Pretty sure every single "unsympathetic" poster has experienced multiple accident like this in their lives.

ladymammalade · 21/02/2025 13:35

Thanks for the laugh OP. I'm assuming this was a joke thread.

WearyAuldWumman · 21/02/2025 15:10

MeowCatPleaseMeowBack · 21/02/2025 11:29

Pretty sure every single "unsympathetic" poster has experienced multiple accident like this in their lives.

They're elderly, have had a stroke and have had the floor give way beneath them?

Cosyblankets · 21/02/2025 16:48

Ihaveausername · 19/02/2025 17:43

Coming back to this thread with very mixed responses. I hope the unsympathetic of you never experience anything similar.
I would like to add that at the time we were not interested in compensation, we were just interested in enjoying the break, which we did the second week. It was after we got home and having a conversation with a colleague who suggested that it should have been offered, or at least a meal or a bottle of wine.

Like many others my priority would have been on medical attention. I assume you're not qualified to assess a bump on the head

Boomer55 · 21/02/2025 16:50

Compensation for a graze and a bump? Oh come on 😂😂😂😂

Daftypants · 22/02/2025 08:47

Ouch that’d be nippy in the swimming pool .
The hotel ought to have apologised and maybe free drinks ?

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