Oh in my last pub that I managed, whereas this one I'm the landlady, we had a lady move in across the road
She was renting, so must have visited before signing up.
She was the bane of my life. Every week without fail she would moan about Fridays, we had a band on each Friday, finishing promptly at 10.30pm. I would do spot checks outside the perimeter to check sound leakage was minimal if any, had a decibel metre, doors windows closed. Couldn't have done more. After getting nowhere with complaints, she decided to scream abuse in my face.
Monday morning we get a letter from the council licensing team, she had said we were still open at 4am and had loud dance music playing. We had a license cut off of midnight and no live performance after 11pm. She was lying through her teeth but things have to be investigated. Luckily we had CCTV and sent time stamps of people leaving at 11.30pm, and then hourly until 5pm showing no one in the pub. My boss contacted her landlord and she was told to leave.
It's hard work but yeah it's getting there. Sometimes money worries me, and January is dead which is disappointing.
But yes, no more dry January!