Should she replace it? Part 3

[Langarg]

I can’t believe we have a part 3 🤣 this has provided some lighthearted entertainment at a time where I’m feeling really let down by someone I considered a good friend. So thank you! I have posted an update on thread 2, will post it here also.

I have sent the following text message ‘Having reflected on what you have said, how the airwrap was lost/broken or otherwise is irrelevant. I considered asking you for pictures of the broken airwrap or asking to speak to your sister to ask her what happened but it will get us nowhere. All that matters is I am down a Dyson airwrap and I want a new replacement. You’ll need to either transfer me the £399 tonight to pay for this or purchase it yourself from boots and send me the email receipt this evening. You can then sort out with your sister whether she is going to contribute to the cost of it. We can then put this behind us’

I have no interest in maintaining the friendship after this for obvious reasons. I am worried that she’s seen the thread (how can she not have 🤣) and knows this fine well so will have no intention of replacing it sadly.

I don’t think I’ll ever get the truth (was there even a wedding at this rate?! 🤣) all that matters to me now is getting a replacement airwrap!!!!

Why should the OP be out of pocket for the excess (and increased premium) ?

Had no idea about the consumer rights thing - always thought it was about allowing the giftee to exchange it if you’d messed up. So many times I’ve not bothered, but will make sure I do going forward (am thinking of the airfryer DH bought DSiL for Christmas 🤦🏽‍♀️)

Wrong. Being married to the CF does NOT make the DH liable for her actions. Also, before using MCOL, the correct process is for OP to write CF a "Letter Before Action" laying out the basis of her claim, the amount she's suing her for (cost of AirWrap, legal costs plus Statutory Interest at 8%) and drawing her attention to the Pre-action Protocols.

This is exactly why you need to be prepared to back it up with small claims. Now she’s owned up
that will be her way of exonerating herself of any further responsibility.

I’d go down the small claims court route. Your friendship is over now.

Trouble is, the OP has now asked for £399 for the Boots offer and if it's not bought today, the price will revert to £500. There's no way the CF ex-friend will agree to pay that higher amount now she has £399 in her head (although I can't see her paying that either, to be honest).

Op you have been nothing but patient with friend. You have asserted yourself politely and it is not unreasonable to expect your airwrap replaced with new.

Your friend has been awful. Unacceptable to give it to sister and to lie/drag it out and cheeky to offer to pay up cost of second hand older replacement. Guilting you about wedding is the cherry on cake.

Don't drop this OP. If she ghosts you go down small claims route.

People like this really need to learn the lesson of decent human behaviour.

You lose,break, steal sell someone else's property you replace it.

I knew someone like this. Not with an item but money. They got away with it all too because people just kept letting it go.

Didn't learn their lesson until someone actually took it further.

I think I would go into bitch mode . I would do a huge group WhatsApp with all you mutual friends " hi all I lent CF my air wrap for her wedding, she then lent it to her sister who spit wine on it and broke it . I'm so sad she lied to me about leaving it behind at the hotel rather than tell the truth. But worst of all she's now not prepared to purchase me a new one or send me the money. Please can any of you reach out to her and tell her how unreasonable she's been. "

letting her know the next step is to issue proceedings may prompt her to pay

She's being a rude cow on top of a dishonest one.

I would write a letter before action.
Very calmly stating the full price of the replacements as assuming you'll get one on sale is foolish.

I am sure the internet can help with the right wording.

Why would that matter? She is mentioned anonymously and her reputation has been entirely unaffected.

She owes OP and her refusal to reply to the last few messages with any indication of her plans to make this right is just as bad as her previous lies & guilt tripping

Honestly,just send a letter before action. I've done it twice and won both times, once for thousands.
There's templates online but just head your letter LETTER BEFORE ACTION.
Stick to the facts only, ie

Despite my many requests via message and phonecall,you have not returned my Dyson air wrap(insert model) nor replaced it with the identical model if you are unable to return the original airwrap I lent you on (date)
If this matter is not resolved to my satisfaction within 7 days from receipt of this letter,that is (insert date) I will have no option but to start proceedings against you for the cost of a replacement appliance.
Yours faithfully etc.
Send it signed for, allowing for the weekend when calculating the 7 day deadline.

"CF friend as you still haven't sorted this and appear to be ignoring my messages, ill be issuing a claim against you tomorrow unless you send me £XX tonight"

I wouldn't even ask her to order it now as even if she sends you order confirmation she might not give you the airwrap and I would prefer to have the receipt etc.

Has KKloo (CF) responded to this?

Don’t know if someone has mentioned this, but if she buys it for you she’ll get the points!! CF will end up with money to spend on well being smellies 🤨

"It's this shit on mumsnet that is petty, childish and embarrassing and for those who know them the OP will come off just as badly if not worse than her friend." Are you for real? You're seriously suggesting that a woman who has lent a friend an expensive possession in good faith and has come on MN to ANONYMOUSLY vent about the fact that the so-called "friend" hasn't returned it and has repeatedly lied as to the reason why not, will "come off just as badly if not worse than her friend". My God, you have have some skewed morals claiming that the victim in this situation is as bad, or worse, than the perpetrator. I hate to think what you're teaching your kids - they'll likely grow up to be just like CF (or even worse!).

I meant to add in my above post if the air wrap is returned but not in the same condition as when you lent it,that is not to your satisfaction and you proceed with court action obviously.

This just isn’t how life works! You can’t decide when to pay someone back when it suits you. Sorry mortgage company, got married this month can’t pay you! There are plenty of 0% interest 12 month credit cards that she could use and pay off over the year.

you break it - you buy it.

Has KKloo (CF) responded to this?

True. But if she didn't pay up, she would get a visit from the bailiffs, with lots of extra costs added on. Things really escalate at this point

KKloo isn’t the CF, she’s been here ages.

It has cost £500 to reveal this friend as a liability who will lie her tits off rather than simply right a wrong with integrity. She never had any intention of replacing the airwrap, whatever became of it. That she would have to use a credit card is of no matter. That's the consequence of disappearing someone else's item.

The tall tales are bad enough, but telling the OP that she had taken the shine off the wedding was nasty. She'd have been finished at that point for me. Selfish, grubby, manipulative creature. Outrageous.

Realistically, if this were me, I'd buy the airwrap on offer today if I could.
I wouldn't take it to small claims because honestly, I cba with the hassle of spinning it out. I'd not want contact with the twat ever again.

I didn’t say it mattered (other than likely frustrating OP). It’s an observation, calm down.

Either that or house insurance.
I think trying to go to court would just be drama and stress nobody needs