Ordered new duvets the other day. Were supposed to arrive at store Wednesday.
I was doing a tip run Wednesday morning and saw email that order had arrived at store to collect.
I'd posted a few places about donating old duvets for dogs etc but no where took them so just took them to the tip.
Got home and opened email and saw the order had been split into 2 and my duvet was at store to collect but the kids duvets were not.
Tracking for kids duvets says 'we are waiting for your item to leave our depot' so they've not even picked them yet.
I phoned customer service and asked them to resend them. She said they can't as there not in stock.
I looked online and they are!
So I phoned back and they said no, we don't have the option for click and collect to resend items.
So I can either wait to see if anything happens by Tuesday or cancel now and reorder myself.
But refund will take 5 days.
I don't have the money to just reorder them! And if I reordered them why will THOSE ones be sent but mine haven't??
The kids have no duvets, I know that my fault for not double le checking the email but it's getting bloody cold.
Why can't they just resend them :(