You need to firstly go and find out what the issue is.
If this is a child with severe SN for instance it’s possible that you won’t be able to do anything.
My parents had an issue with a child at the back of them throwing rocks over their fence into the garden There was a real risk of damage as they have a greenhouse and a conservatory which, if they were hit by a rock could do some serious harm.
My mum went round to speak to them,and it transpired that this is an 8 year old with severe SN, non verbal, unable to be reasoned with, and at the time this was lockdown when he was out of his SN school and completely disoriented with the garden bein the only place he had access to.
The woman was a single parent (the fathers need seem to be present) and really wasn’t coping.
In time they removed all the rocks from the garden, and the child still screams (he’s twelve now) but he’s back in school and spends less time out there. But there needed to be understanding, not judgement.
If someone had a screaming baby for instance nobody would be saying that the parents need to deal.
In terms of advising the OP to go back into the office, a residential home is not an official workplace, yes sometimes it is possible to work from home, but if the house or the environmental factors make that difficult then you don’t work from home.