Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Desperate help - passport expired, travel on Wednesday

450 replies

Nowanextraone · 20/07/2024 19:10

I feel sick. I don't understand how we have overlooked this as we renewed 2 of our other children's passports, but we've just seen our daughter's passport expired in January.

We are fucked aren't we? It says a child's passport can only be renewed urgently in a week.
I feel sick

Insurance won't even pay will it as it's our fault.

OP posts:
Thread gallery
10
ReframeFeelings · 22/07/2024 18:47

I love this update! I'm so happy for you all, it sounds like you all deserve a break! 💕

3luckystars · 22/07/2024 18:47

Ah brilliant!!

T1Dmama · 22/07/2024 18:50

wateringcanface · 22/07/2024 11:18

Have you tried contacting the airline / hotel / travel agency etc yet. I can't see any comments that you've tried this, they may allow you to postpone holiday

Show quote history

This @Nowanextraone .. have you tried to put it back a week

niadainud · 22/07/2024 19:03

Wow, that is fantastic. You really struck lucky with the person you spoke to at TUI!

I hope you have a brilliant holiday and that the new hotel turns out to be even better than your original choice.

Mummyoflittledragon · 22/07/2024 19:05

Oh that brought a tear to my eye. Also had a totally shit year (again) myself. ❤️

Jaichangecentfoisdenom · 22/07/2024 19:12

So happy that's worked out for you all, thank you so much for the update. I hope you have a fabulous holiday all together, being soppy!

Sosadd11 · 22/07/2024 19:14

@Nowanextraone so happy to read your update!!!☀️☀️☀️

HIJKLMNOPQ · 22/07/2024 19:16

Been following with fingers crossed for you. That is amazing news so happy for u all, have a great holiday when it comes ❤️

Bluebirdover · 22/07/2024 19:19

Brilliant..... obviously the passport will arrrive tomorrow now GrinGrin

Chardonnay73 · 22/07/2024 19:25

Absolutely fantastic news, I’m so happy for you. Hope you have an amazing time 😊
A little update to my story is that the passport is ready for us to pick up tomorrow!

Oblomov24 · 22/07/2024 19:34

So pleased about the TUI adj.

RosesAndHellebores · 22/07/2024 19:39

Thrilled for you and hoping you have a brilliant holiday x

DysonSphere · 22/07/2024 19:44

Chardonnay73 · 22/07/2024 19:25

Absolutely fantastic news, I’m so happy for you. Hope you have an amazing time 😊
A little update to my story is that the passport is ready for us to pick up tomorrow!

Fabulous 🥳

Motherland2624 · 22/07/2024 19:45

Are you certain all the other passports are in date ? Triple check

CocoPlum · 22/07/2024 19:48

I am so happy you decided to call them and thrilled for you that you could change it!

Slatkater · 22/07/2024 19:54

Fab news. I’ve got something in my 👁

HappyWorkingMummy · 22/07/2024 19:56

Nowanextraone · 22/07/2024 17:52

UPDATE

I literally CANNOT believe how happy I am right now.
So, my husband went to the passport office and did all he could but there is very little they can do except guarantee it will be back within the week 😬 But she did tell him it's also likley to be sooner, but no guarantees.

Anyway, I read where several of you suggested I call the tour operator. It was booked through TUI 'NHS heroes' (we both work in the NHS).
I promptly burst into tears when I spoke to the woman. She was so so lovely to me and went off and spoke to her manager, who came back and offered us a free amendment to go in 12 days time!!!!! Obviously had to rush to confirm we could change our annual leave and we could, so of course we said YES!!

It's to a different hotel, but equally as amazing!!

Wow, I can't believe my luck! And thank you SO much for all the support.

Amazing customer service.

Love to hear about kindness.

Congrats OP! I feel this holiday will be extra sweet!

catwithflowers · 22/07/2024 20:25

Fabulous news OP. Hope you all have amazing holiday ❤️

RivkaTheBold · 22/07/2024 20:42

I think crowdstrike came at the perfect time for you.

That's a bloody wonderful update

Tonkerbea · 22/07/2024 20:56

Never been so chuffed for a stranger on the internet.

Have the BEST time.

sunglassesonthetable · 22/07/2024 20:59

Fantastic OP☀️

Clarefromwork · 22/07/2024 21:05

Yay, that lady has made a lot of people happy!

Enjoy!!

RosesAndHellebores · 22/07/2024 21:29

If MNet still did Christmas gifts, we could all nominate the lady from TUI.

Etoile12345 · 22/07/2024 21:48

Fantastic ending and so happy to hear that you will still be going on holiday. In times like this (when possible) I think it is really good to feed back positive news when something good has happened like this so I would be tempted to contact Tui directly or tweet them. We (as a collective) are always so quick to complain when something goes wrong but I don't always think we make enough noise when someone or an organisation does something well or goes above and beyond. It might even filter back to the person that helped you.

Happy holidays OP and it will be even more amazing to get there after all of this drama (experienced something similar a few years ago and the emotional rollercoaster was unreal!).

Gooshka1 · 22/07/2024 21:52

I haven't posted up to now but I've been watching this unfold and I'm so relieved that this has a happy ending. I felt sick on your behalf! I hope you all have an amazing holiday. Super relieved for you all.