Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

They called good manners.
Acquire some.

Treat your daughter and yourself to a six-week course at Miss Manner’s Charm School.

Well, I guess we see where the daughter gets her attitude from 🙄

With an attitude like this your daughter won’t have to worry. She won’t be employed there much longer

You are not teaching your daughter well!

And if a customer was rude to your daughter, would that be ok, because it's only McDonald's?

Of course not!

Courtesy works both ways.

I got out of retail when I realised I couldn't guarantee being friendly to customers anymore. I was depressed and had recently lost a family member and I just couldn't be bothered with the job and felt like I could lose it or burst into tears any moment. I was always polite but I probably came across as in a bad mood-although I hope no one could tell. Either way I didn't think I could plaster on a smile and be super friendly to counteract my natural shyness and RBF anymore. And I didn't think that was fair to customers. But I'm sure with your daughter it was a one off so don't sweat it too much just move on and tell her to concentrate more on customer service next time!

I think we all know who taught her this behavior was acceptable.

You are incredibly rude. Why do customers of McDonald’s not deserve respect and manners? I don’t really understand why your daughter is working there given how lowly you seem to think of the place.
unless her attitude changes your daughter will struggle in work.

It doesn't matter who her employer is. McDonald's have their standards too and an acknowledgment of the customer is pretty much basic courtesy. Your DD was rightly reprimanded by her employer and will hopefully learn.

This is. I'd have complained too. It's a valuable lesson for your DD.

Your DD didn’t do the job she was being paid to do so the manager had a word, to use your own terminology, “it’s not that deep”.

Most parents would tell their DC that they brought it on themselves and to buck up before they’re sacked, not make a post online complaining about what happened. But you do you.

Wether you think McDonald’s employees should have provide good customer services or not, isn’t the point.

Your opinion on how McDonald’s employees should treat customers, has nothing to do with anything.

She took a job where the company she works for expects their staff to give good customer service. It’s part of the job. She didn’t fulfil that part of her role. And probably hasn’t to lots of customers who didn’t complain. One has.

Your daughter is upset because she is embarrassed. The way to avoid that is to actually do the job she accepted, which is a customer service job.

The woman complained because it's horrible to be on the receiving end of that type of behaviour, as though you are invisible and/or unimportant, wherever you are. It's the most basic courtesy to acknowledge someone you are interacting with - especially if they are a customer! So your daughter got rapped over the knuckes - as she should have been. She/they were rude.

What do you want here? Tell her to pull her head out of her him and do her job.

*bum

I actually think the woman who complained is an idiot

She didn’t even look at her customer? You know, the person who helps pay her wages?

It’s not a crap job. McDonalds has a reputation for being a very good employer with excellent opportunities.
I would expect someone to at least look at me and say thank you when I’m handing over my hard earned cash.

She didn’t do her job up to her employers standard either.

Why?

Don't you think that it's rude to "serve" a customer like that?

No wonder your daughter is rude and unable to handle valid criticism.

Is anyone else suprised that the DD told her mother?

If I'd had a telling off from a manager at 17 I would have been mortified, I certainly would not be telling my parents.

I can’t see the big deal your daughter was in the wrong and she got pulled up about it

being kind your daughter comes across as having a poor attitude

I think it’s a good opportunity to have a chat with her tell her this is unacceptable
being honest she’s not going to get far with an attitude like this in the working world

McDonald’s as a company does actually pride itself on its customer service. It is not the customers job to tell members of staff how to do their job better, the woman did the right thing by telling their manager who can then manage them.

How sad that your Dd seems to have no pride in doing her job well. I’ve worked since I was 14yo and always wanted to do my best, not the minimum. Your Dd will not do well in life with her current attitude.

An HCA is a healthcare assistant. These are people, who deliver basic care to patients in hospitals etc so helping them get dressed, go to the toilet, taking bp, pulse and so forth. They are on minimum wage in the NHS. They are expected to treat patients with dignity and respect despite being on minimum wage. If they didn’t, it would be really that deep. So yes, it is that deep in a customer facing role. We don’t know what is going on in the lives of the customers your dd is serving. Part of her job is to remain professional and polite.