Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

It's a customer service job. What your daughter did was very rude. Will make her learn a lesson

I think we are all wasting our time here folks. OP and her daughter will just carry on with their lack of manners and rudeness - some people are just clueless and unfortunately will stay that way. Fortunately the majority of us aren't like them.

Different generation, different attitude. My dd is 16, she tells me all sorts of stuff I wouldn’t have told my parents because generally speaking we are much more connected to our kids than our parents were. The girl should be mortified. That she was not is the flip side of parents being more connected to their children and a side effect of this is parents being defensive of their children when they get things wrong; x, y, z allowances should be made. In circumstances such as these, youngsters are taught a lesson that life doesn’t work how their parents have taught them it works.

If the lesson isn’t learned the result will ultimately be losing her job op. It isn’t easy to find a PT job these days so it’s in her interest to learn the lesson.

Gosh op I have to agree.
Your dd was in the wrong here and it sounds like you're both having a strop about it.

Maybe if your manager had pulled you up when you were her age....

You're being a poor role model to your daughter. But yes, if you have that attitude, she likely will too.

My advice would be to both of you; gain some sense of responsibility and pride and stop being rude about McDonald's and the people who work there.

Customer service is a major part of retail, if you and your daughter don't like it, she better find something else.

Your daughter is NBU to be upset. It's unpleasant to be pulled up in that way. Hopefully she will learn from it and do her job better in future. I was a similar age and working evenings in Safeways decades ago and had a similar situation. I cried buckets but didn't tell my parents about it because I knew I deserved the (fairly mild) bollocking I got. That was nearly 50 years ago and I never made the same mistake again.

YABVVU to think the customer or manager are at fault here. Your daughter was in the wrong and you aren't doing her any favours by saying otherwise.

I know what you mean.

If I'd been pulled up by a manager it would have been nothing compared to what my mum would have said of I'd told her so I'd have taken it on the chin, kept my mouth shut and probably worried my mum would find out some other way.

It's not hard to see where she gets it from, is it?

If you want your dd to progress in her working life, she needs to develop good tranferable social communication skills. It doesn't matter whether she's at McD's or the Ritz.

If she doesn't behave appropriately now, she'll struggle to behave appropriately at all. I think this is the point pp's are trying to make, rudeness needs to be eradicated now before it becomes a habit.

I work in an industry where soft skills matter and it's so obvious that most senior leaders are chosen for these skills. They are client facing & it is so obvious that most were privately educated or from families were manners mattered.

When you're in a client facing role, you're representing the values of the company irrespective of your salary. Much like the behaviour of children can reflect the upbringing & values instilled by their parent.

I don’t expect much from McDonald’s workers, but it’s a huge business, the staff should be reasonably polite

The irony of this is, OP, that I think you're probably the sort of person who would complain if you felt you hadn't received proper service 🤔

I’ve just read the first couple of pages and then read the OP’s posts. Just…… 😂

It’s abundantly clear where the girl gets her attitude from.

I don’t know if you’ve taken all the replies on board, OP, but I do hope your daughter has realised that if she’s doing a job and getting paid for it, she should try and do it well.

Teenagers have such a disgustingly entitled attitude these days.

The manager had a word because they weren't following the procedures they are trained to. She can't blame the customer for her own actions.
I agree I personally wouldn't waste the time it took to complain, but a lot of people would. It's a lesson learned.

She just needs to take it on the chin - she will need to toughen up if she's going to be facing the general public too! When I worked in a shop I once had someone complain to my manager that I was rude and disrespectful.(I had actually been as polite as I could possibly be without letting him skip the line like he thought he should!), had customer shout in my face, teens openly robbing the shop and feeling like I had to let them (threatening, bigger than I was and knew where I lived!... at least 2 of them have convictions for violence now so I'm glad I did just turn the blind eye!)... it's rough!

You could have graciously accecpte that in this instance you misjudged the situation, a surly comeback isn't a good look for an adult

Very rude of your daughter and her work colleague. The customer was right to complain and the manager was right to have words with them both. Your daughter needs to grow up and learn some basic manners.

Well whenever I've been served in McDonald's the server always exchanges a few words, regardless of if they are a teenager or not.
So what if it's full of teenagers (which obviously it isn't if a woman complained), don't they deserve basic manners?
You don't expect silver service but it's really rude to ignore someone who is contributing to your wages.
I've worked in retail, it's shit but there is no need to ignore your customers.
I probably wouldn't have complained but the woman was totally within her rights to do so.
Tell your DD not to be so rude in future.

You and your daughter are rude.

Doesn’t matter whether it’s McDonald’s or The Ritz, your daughter is in a customer facing service and she was rude

Describing a job as ‘just McDonalds’ gives the impression that this job is beneath DD. Aside from earning money and obtaining a reference for future employment, she’ll be learning life skills: communicating with management, resolving issues with disgruntled customers, presenting a professional face out toward the public, humbly taking on board management criticism, etc. A paying customer was ignored whilst the employees had a personal chat—this is not acceptable regardless of whether it’s at McDonalds or at The Savoy. As a parent, you could support your DD in learning how to take management criticism on board…this will benefit her the most in her future career.

Like mother, like daughter 🤷‍♀️

Sounds like you both need to grow the fuck up, quite frankly.

I have a strong feeling that OP is going to come back and say "Well, 9% of you agree with me so I must be right" . . . . . .

This is one of my pet peeves these days and so common. Teenagers don't seem to understand basic manners or customer service skills. However they aren't entirely to blame as training as gone so downhill.

My husband worked his way up in McDonald's for 2 decades and has since worked for a number of restaurant chains as an area manager. He has nothing but positive things to say about McDonald's and says it had the highest iof standards/training out of anywhere he worked.

Your daughter was wrong and rude and the customer was correct to draw this to the managers attention and in turn her manager did their job and spoke to her and her colleague about it. If my daughter had come home upset about I would have agreed with the action taken.

This is why part time jobs are so important for young people as it allows them to make mistakes and hopefully learn from them. You should encourage your daughter to take the feedback on board and grow from it.

No wonder your daughter is so rude.

This bugs the hell out of me. The worst culprits were the middle aged women on the tills at M&S in my local town. Too busy chatting to each other or their pals to even look at me. No wonder it's closed down down.

The teens in my local maccys are actually exceptionally polite and helpful.

But my biggest question in all of this- did the complaining lady park up, leave her hot food in the car to enter the restaurant to complain? This seems a bit extreme and I'm not sure I CBA with that, I just want to get home with my drive-through and eat! Or did she call later from home?

It certainly is coming across where your daughter gets her entitled attitude from